Has improved customer satisfaction through reliable replication and flexible deployment
What is our primary use case?
My main use case for NAKIVO Backup & Replication is that I use it for replicas.
I can give a quick, specific example of how I use NAKIVO Backup & Replication for replicas in my work, as I use it for replicating all machines and data centers for all my customers, specifically MSP.
I handle replication for my customers with a file server, monitoring for the data center, specifically Hyper-V, and for cloning information for file servers and physical servers too.
How has it helped my organization?
NAKIVO Backup & Replication has positively impacted my organization and my customers because it is not expensive and easy to use. I can see all the backup and replication processes, and I can protect all my customer data. It's the best solution when compared with others.
The time savings and customer satisfaction demonstrate specific positive outcomes. The customers are happy with the solution and appreciate that it is not expensive.
What is most valuable?
NAKIVO Backup & Replication is very easy to use. The backup, disaster recovery, encryption, dashboard, monitoring, and support are the best features it offers.
What needs improvement?
At this moment, the platform is very good, and I don't think there are improvements needed for NAKIVO Backup & Replication.
For how long have I used the solution?
I have been using NAKIVO Backup & Replication for three years.
What do I think about the stability of the solution?
NAKIVO Backup & Replication is stable for me, as I don't have any problems with it.
What do I think about the scalability of the solution?
NAKIVO Backup & Replication's scalability is very good, as it can grow easily with my needs and is very straightforward to use.
How are customer service and support?
My experience with customer support has been very nice, as I haven't encountered any problems. NAKIVO Backup & Replication has support 24/7, which is excellent.
I rate the customer support a 10, as it provides excellent service.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before switching to NAKIVO Backup & Replication, I used Veeam Backup. I prefer to stay with NAKIVO Backup & Replication because I save money, it's not very expensive, and it complies with my requirements.
What was our ROI?
I have seen a return on investment through money savings and time efficiency. It's very easy when my users, technicians, and other administrators work with it for other customers too.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is very positive. The pricing is very low, and the licensing process makes it easy to obtain any quote.
Which other solutions did I evaluate?
Before choosing NAKIVO Backup & Replication, I evaluated Veeam Backup and Acronis.
What other advice do I have?
NAKIVO Backup & Replication is very easy to use, helps save money, and provides 24/7 support. There is very good documentation available on the official site. It's an excellent tool and solution, and you always have attention from both the partner and directly from NAKIVO.
I have noticed that integration with SAP Business One is not complete for NAKIVO Backup & Replication at this moment.
My company has a business relationship with NAKIVO as I am a partner and reseller.
On a scale of 1-10, I rate NAKIVO Backup & Replication a 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?