It links directly to AWS to tell me if a new instance created is unprotected. When running reports, you see can whether or not your environment is covered.
It's made the security guy's life a lot easier. A lot of what it does is automated and it's simple. You put it into place and the security guy just uses it instead of trying to administer it.
What is most valuable?
The most valuable feature is the direct link to AWS to tell me if a new instance created is unprotected. That's just so valuable to me. When running reports, you see can whether or not your environment is covered.
It also has a full breadth of services that include not just antivirus, but also IDS/IPS and file integrity and vulnerability management. It's really meant for the cloud and is proactive on AWS.
What needs improvement?
I'd like to have the ability to manage heterogenous clouds so that, for example, AWS and Microsoft are protected with the same security patterns. It already does that, but I think they may have rolled it back recently.
Also, it has great IDS/IPS built in, but I'd like a way to visualize the traffic. This way, there's more of an artistic view of security and the ability to ask question about the data. That would be really beneficial.
What do I think about the stability of the solution?
We don't have any issues with stability. I will get alerts at times for problems that have already been addressed, but I wouldn't call that instability.
What do I think about the scalability of the solution?
I haven't hit any thresholds that tell me that it's not scalable. We just add servers and agents and keep going. As far as I'm concerned, it'll scale for anything.
How is customer service and technical support?
We had a little bit of trouble when we first implemented the tool. We couldn't configure something, but it was our own problem as we weren't reading the documentation. We ended up calling implementation support, and they were excellent. They were patient and walked us through the process. They didn't charge us a dime. Since then, we haven't had to use support other than providing our feedback to the product teams.
How was the initial setup?
The initial setup was pretty straightforward. We were novices to the cloud anyways, so we were struggling with some of the ideas. But I think that if you're acclimated with AWS, it's pretty straightforward. We were struggling to learn cloud concepts and we couldn't understand how to ping horizontal scaling versus vertical scaling.
What other advice do I have?
Think about it. It's for the cloud and not meant to be retro-fitted. You're not managing a core server and it's got elastic scalability up and down from a cost perspective. You just pay per agent. If you don't need a server anymore, you don't pay.
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