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External reviews

1,241 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Andrew A.

Techie all architect

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
Dashboards and purepaths allow for fast problem identication
What do you dislike about the product?
Complexity. Hard to learn and use. Constantly retraining users
What problems is the product solving and how is that benefiting you?
Application monitoring


    Financial Services

great product

  • January 31, 2018
  • Review verified by G2

What do you like best about the product?
this is a great product and I like everything about it
What do you dislike about the product?
some of the user interface can be improved, it would be great to have more support for native apps, I would also like to see more AI driven monitoring
What problems is the product solving and how is that benefiting you?
consumer facing apps, we have been more proactive about finding issues in production before they appear
Recommendations to others considering the product:
start with a program so you can evaluate the success


    Saanya P.

Great application monitoring product

  • January 31, 2018
  • Review verified by G2

What do you like best about the product?
Displays all activities of production from A to z. Highly Configurable.. Features like Custom dashboard gives user flexibility to customize the product according to need. Detailed analysis of errors and exceptions gives user ability to find any issues with production or analyze the existing bug.
What do you dislike about the product?
Load speed is slow. Needs some improvement there.
What problems is the product solving and how is that benefiting you?
Application product monitoring.
Recommendations to others considering the product:
Great to use and actually best in the current market.


    Information Technology and Services

Loved using this tool because of the AI and automation features it got

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
1. AI feature embedded in it
2. Smart Scape
3. Services and process auto detection - install one agent and it will auto detect the services, process and the applications running on that host.
4. Process Grouping, Service Grouping - It auto detects the process and the services and groups the relevant services.
5. Service flow - which Helps us the service call flow
6. AWS, Synthetic Monitoring features embedded

What do you dislike about the product?
1. No download option for reports
2. No confirmation button while changing the settings
3. AIX instrumentation for java services - this feature should also be automated. So that it saves lot of time.. I personallly feel that for AIX, we are still in APPMON era.
What problems is the product solving and how is that benefiting you?
1. No more agent instrumentation
2. No more analysis required as this tool is doing deep dive analysis
3. No more manual grouping creations based on processes, services, technology
4. Service Flow is helping us how the service calls are made
Recommendations to others considering the product:
Yes, i would definitely recommend Dynatrace to other customers


    Edward D S.

Awesome installation within a fully secured banking environment

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
Security Gateways configuration and automated instrumentation. The product is also setup in our environment for server owners self-service via our Software Center.
What do you dislike about the product?
No support for legacy ITSM systems such as HEAT. No support for customization of e-mail messages to pass instance/problem relevant data. No mechanism to suppress individual infrastructure issues that are irrelevant such as fully utilized swap discs.
What problems is the product solving and how is that benefiting you?
Relationship mapping, intermittent service failures. The Business is not yet "on board" with Dynatrace because the data exposure API is not yet exposed. We also have numerous outsourced or hosted products now and we are unable to deploy the OneAgent.
Recommendations to others considering the product:
Definitely go with this product if you respect your security teams and want to fully realize the benefits of APM.


    Girish S.

Great-West Life Assurance Company

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
Ease of implementation and effectiveness of monitoring. Constant improvements to the product.
What do you dislike about the product?
If dynatrace managed instance can be setup as a container for auto scaling.
What problems is the product solving and how is that benefiting you?
Trying to build a single painted glass for infrastructure monitoring, log monitoring and application monitoring.


    Consumer Electronics

Dynatrace is the solution for identifying performance issues rather quickly

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
It pin point the code or resources who is the root cause for issue
What do you dislike about the product?
Installation of agents some time can be tricky
What problems is the product solving and how is that benefiting you?
We test before we go live using this’d tool which helps to tune and meet our performance goals efficiently


    Telecommunications

Amazing but can be better

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
I like the end to end concept of the one stop mono Trina solution and UEM concept
What do you dislike about the product?
The difficulty to use and simplify the reporting into business ppl and the extra effort it needs and the limitstion of the web dashboard
What problems is the product solving and how is that benefiting you?
Reporting to high level executives and simplifying technical ops performance into relevant information


    Information Technology and Services

I can see clearly now the rain is gone…

  • January 30, 2018
  • Review provided by G2

What do you like best about the product?
The deep visibility from end user’s browser deep into the java code and across the main tiers including mainframe and back again. No longer do I need to rely on application documentation and/or someone’s memory to determine dependencies and impacts.
What do you dislike about the product?
It’s not as seemless and easy as marketing/sales/the videos make it look. I think the dash boarding could be better especially the ability to workflow but I hear there are many improvements in the next release.
What problems is the product solving and how is that benefiting you?
We are attempting to measure business impact of infrastructure incidents in our production environment. In the past it was done in a variety of inconsistent ways including ‘“gut feeling.” We are starting to realize the benefits and take the emotions out of this analysis…just the facts and the facts are in the data.
Recommendations to others considering the product:
My experience has manly been with appmon but if you’re coming from ca APM, it’s a shift in mindset. CA provides summary data on every metric and details on demand. Appmon is opposite, rich details with summary data only available when you configure it. It’s easy to get lost in the details and I’m glad I had wily first so I knew what type of metrics I needed summary/historic data.


    Cesar Q.

Dynatrace Review from Previous AppMon User

  • January 30, 2018
  • Review provided by G2

What do you like best about the product?
The new Dynatrace platform is very much built with cloud in mind. It supports tons of important technologies, and the obit of the box AI Analytics on applications is top notch.
What do you dislike about the product?
There are just a few missing features that I’ve grown accustomed to using in AppMon which I wish were in Synatrace, but they are coming shortly, from what I understand.
What problems is the product solving and how is that benefiting you?
We’ve solved Application Performance issues, release degration, and have also provided key business metrics. Root Cause Analysis is really fast.