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Reviews from AWS Marketplace

10 AWS reviews

    Tejprakash S.

We can easily search for what is wrong in our application through the logs

  • January 14, 2019
  • Review verified by AWS Marketplace

Sumo Logic is for logging. You can use it as a centralized logging management system. You can send all your application logs to Sumo Logic, then you will receive a clear dashboard where you can see if there are any issues in you operations. It is pretty easy to troubleshoot any issues on your application using Sumo Logic.
How has it helped my organization?
It helps a lot because we can troubleshoot issues pretty easily.
We can easily search for what is wrong in our application through the logs. We don't need to go through all of the logs. We just make a search on the basis on some keyword, then we will see the actual problem in Sumo Logic.
What is most valuable?
With the alerting dashboards, you can set up some patterns. Then, on these patterns, you will automatically get alerts.
What needs improvement?
Currently, it has predefined patterns that we need to set up manually. We would like to have some type of predefined setup for the logs, making the setup easier by default, such as:
* What are the total number of error logs?
* What are the total number of hits?
* What are the total number of misses?
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is pretty good. I haven't seen more than two or three times when the dashboard has not been working, the logs are not available on the dashboard, or there is some latency in the logs. I always get the real-time logs on the dashboard.
What do I think about the scalability of the solution?
The scalability is good. We have scaled from two servers to 50 servers, and it works well.
If you are enterprise level and your server size is more than ten or 15, then I would recommend to use Sumo Logic.
How is customer service and technical support?
Initially, we used technical support because when we were new to Sumo Logic. So, we had some issues setting up dashboards. However, after a couple of hands on experiences, the product was pretty easy to use.
The technical team is good and helped us out.
How was the initial setup?
The integration and configuration of Sumo Logic in our AWS environment was easy. If you can read the documentation, then you can easily set it up.
What was our ROI?
The troubleshooting part of Sumo Logic has solved a lot, e.g., if there is any downtime on the website. So, we have reduce our downtime by a lot with Sumo Logic because we can easily troubleshoot issues.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little high, but for the features that we receive from Sumo Logic, it suits the price. For some small organizations, the price might be a little high.
Which other solutions did I evaluate?
We have used other products, like Loggly and ELK Stack.
Our log sites are huge, and Sumo Logic was a good option for the large volumes. ELK and the other options were not working well with the large volumes.
What other advice do I have?
If you want to do a PoC with Sumo Logic, their documentation is very good.


    VpOfDevO7114

We are able to diagnose problems before our customers

  • December 27, 2018
  • Review verified by AWS Marketplace

We use it for logging and alerting for cloud only applications.
We are only use it from the cloud.
How has it helped my organization?
We are able to diagnose problems before our customers.
What is most valuable?
* It's reliable.
* The Curry language is easy to use once you get used to it.
* The user interface is pretty responsive.
Therefore, it was a cost value proposition decision.
What needs improvement?
There are some API gaps that are missing.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is usually reliable when we expect it to be. We haven't had too many outages. They announce outrages when they have them; more due to degradations when they have them. They have been more reliable than some other vendors that we are using.
What do I think about the scalability of the solution?
We have had no issues with scaling.
How is customer service and technical support?
We frequently reach out to tech support. We also have a technical account manager (TAM) and a customer success manager assigned to us. We have a fairly large account with them, so we generally get the responses that we need.
Which solutions did we use previously?
We have our own logging solution previously.
How was the initial setup?
The integration and configuration in our AWS environment is automated. We automated it so every AMI comes ready with Sumo Logic and New Relic. Therefore, we have no issues.
We integrated with New Relic. Thus, we get alerts sometimes from Sumo Logic's logs as opposed to just native alerts when they are from CloudWatch or New Relic.
What was our ROI?
We look at ROI constantly. We put the amortized cost of Sumo Logic and New Relic right in the console that our service teams can look at. The ROI is good enough for us not to move away from Sumo Logic.
What's my experience with pricing, setup cost, and licensing?
The AWS Marketplace pricing is borderline. Every annual renewal, we always contemplate if we are getting what we think we could out of it or could we do it cheaper with some other product.
Which other solutions did I evaluate?
I believe that we did look at another cloud-based solution, but I wasn't at the company during the evaluation process.


    Reviewer32109

Out of the box applications were very useful for us. We also use the Threat Intelligence integration for our security monitoring.

  • December 26, 2018
  • Review verified by AWS Marketplace

Logging all operational and security events in our enterprise environment. We use Sumo Logic to monitor all the applications that we run in the Amazon AWS cloud; we use Sumo Logic to monitor the security posture of our AWS IaaS with CloudTrail, VPC flow, S3 audit, GuardDuty, and EKS services.
How has it helped my organization?
Sumo Logic is a single place to retrieve intelligence without worrying about architecture and performance.
What is most valuable?
The out of the box applications were very useful for us. We also use the Threat Intelligence integration for our security monitoring.
What needs improvement?
Automation is open to user's implementation, in my case, we used to use API to correlate and orchestrate events from Sumo Logic with other platforms, and now we are using an automation platform to centralize the various integrations.
For how long have I used the solution?


    Enterpri9713

We have used it many times to find a root cause of a live issue, then fix the problem in the applications

  • December 19, 2018
  • Review verified by AWS Marketplace

We use it for monitoring and alerting on application logs.
How has it helped my organization?
We have used it many times to find a root cause of a live issue, then fix the problem in the applications.
What is most valuable?
* The tools that they have for searching through logs.
* Doing log comparisons.
* Time shifting the logs.
* The dashboards are good.
What needs improvement?
We would like the ability to drill down into a dashboard and get into deeper levels.
Some of the operations and security team members don't think Sumo Logic does as well as Splunk in their field. Sumo Logic could possibly do more work with security teams and the operations side to bring in some additional features that Splunk has which Sumo Logic doesn't.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
We put a good amount of strain on the product, and it has held up very well.
What do I think about the scalability of the solution?
It scales very well. Our environment has several hundred applications running on it with about a 1000 hosts.
How is customer service and technical support?
Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support.
How was the initial setup?
The integration and configuration in the AWS environment was very easy. They published some sample code for integrating with Lambda and other technologies, and it is pretty easy to get there.
Which other solutions did I evaluate?
We also looked at Splunk. However, Sumo Logic was better liked by the developers. It had a more intuitive interface and a better set of tools for analyzing logs to do root cause analysis and caching. We chose the product based on the input from the developers who did the analysis.
What other advice do I have?
I would recommend Sumo Logic. It is easy to use. The culture at Sumo Logic seems to be developer focused. The product is good. The developers are able to use it to get their job done quickly and easily. It fits into the developer's workload. The support is excellent.
We use it in both AWS and on-premise. It tends to work the same in both cases.


    Casey P.

It provides easy visibility and shareable queries

  • December 19, 2018
  • Review verified by AWS Marketplace

We use it to keep our information database.
How has it helped my organization?
It provides easy visibility. I also like the shareable queries because we share a lot across groups.
What is most valuable?
Being able to join logs together across many services and servers.
What needs improvement?
There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We haven't had issues with it since I have been working with it.
What do I think about the scalability of the solution?
The scalability fits our needs. It seems very fast and works well.
How is customer service and technical support?
We just reach out via email if we need assistance.
What's my experience with pricing, setup cost, and licensing?
I don't pay the bill. I've heard the AWS Marketplace pricing is high, but I like the value.
Which other solutions did I evaluate?
It was already in place when I joined the company, and we are not currently looking at any alternatives.
What other advice do I have?
Reach out, see if you can get a demo on your data, and see how it fits your needs.
It works with all our main applications, so the integration with those products is pretty seamless from my standpoint.


    Develope7839

We have seen improvement in our operational processes

  • December 17, 2018
  • Review verified by AWS Marketplace

Our primary use case is application log tracing and monitoring. It does a good job of meeting our needs, in terms of alert monitoring.
How has it helped my organization?
For many of our services, we use Sumo Logic to track errors and send notifications to our Slack channel, if there are issues. Then, we have our support people monitoring this, and they can react quickly.
What is most valuable?
The key features that we have been using:
* The ability to troubleshoot production issues.
* Set up monitoring for errors.
What needs improvement?
I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial.
It would be nice to have an improved ability to scroll through logs within a time frame. Right now, we can search for specific errors. However, if we want to look for "before and after" within a specific time frame, it's not easy using the tool. This would be an improvement.
We are still looking for some functionality to make the alerting and monitoring set up easier and more user-friendly.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We are sending out real-time streaming of logs from multiple applications, and we haven't had any issues with the application.
What do I think about the scalability of the solution?
Scalability has been good for our needs.
We have applications across the company which are using Sumo Logic. We haven't run into any scaling issues in regards to size so far.
How is customer service and technical support?
We haven't reached out to technical support yet.
What about the implementation team?
The integration was set up by us. What we did was use our deployment automation tools to send logs over to Sumo Logic. Most of this was done on our side. It would have been nice to have some out-of-the-box plugins which could have been used for this purpose.
We integrate with a lot of custom applications, mostly running on a Linux environment. What we do is we send logs from the Linux file systems over to Sumo Logic.
What was our ROI?
We have seen improvement in our operational processes.
What's my experience with pricing, setup cost, and licensing?
Pricing has been cheaper than some of the competing tools, like Splunk. However, if we went to ELK Stack, which is open source, it would have been less costly, but it would have required more development from our side. It is a good balance between price and functionality.
Which other solutions did I evaluate?
We also looked at Kibana.
We chose Sumo Logic because it had robust functionality. We also had a licensing agreement with the parent company.
What other advice do I have?
It is a good tool for operational logging and monitoring of applications.


    AwsOpera2176

The dashboards are great. We use them for monitoring certain events.

  • December 17, 2018
  • Review verified by AWS Marketplace

We use it for ingestion of VPC flow logs, CloudTrail logs, and config logs from AWS.
How has it helped my organization?
We also use it to ingest Windows domain controller logs. We use this to monitor if anyone is placed in particular administration groups that potentially shouldn't be. It helps us keep track of people.
What is most valuable?
The dashboards are great. We use them for monitoring certain events when they happen to see if we want to act upon them. The monitoring pages and the alerting pages are also very handy.
What needs improvement?
If you want to up your subscription through the AWS Marketplace, it can be difficult. You can't just go back to the AWS Marketplace, and say, "I want a bigger one now." You have to contact the sales team, then they do it on the back-end. This could definitely be improved. If they could do something about this, it would be nice.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is very stable. I've never really seen it have bad performance issues. As long as you're using optimized queries, then it always performs very well.
What do I think about the scalability of the solution?
I don't think I have ever had a performance problem with it. The scalability is good.
We have multiple different customers who ingest different amounts based on their workloads and environments. We have ten customers with our biggest customer ingesting around 18G a day. Across all our customers, we might be ingesting around 50G a day.
How is customer service and technical support?
The support team at Sumo Logic is great. They have great people. They give good support when and if we need it.
How was the initial setup?
The integration and configuration of Sumo Logic into our AWS environment was easy and great.
What's my experience with pricing, setup cost, and licensing?
Purchasing the solution through the AWS Marketplace is very easy. We chose to go through the AWS Marketplace because it makes it a lot easier when we bill our customers. Rather than having to get multiple different sources of information then correlate a monthly bill for our customers, it is just included in the AWS usage charges. Thus, it's convenient.
The AWS Marketplace pricing is fairly reasonable for what it does. Compared to the other tools that do it as well, it's reasonable. I wouldn't call it expensive, but I wouldn't call it cheap. It is pretty good.
What other advice do I have?
We love the product and haven't had any bad experiences with it.
We integrated it with Windows Active Directory. With one of our customers, we integrated it with some security software. It was some antivirus platform. We worked with their security team to ingest some logs that they used at the time and queried the data that they ingested.
It integrates easily with other products. You just have to install the Collector. Then, as long as you know what the format of your logs are like, you can write your field extraction rules, and away you go. As long as you know what you're doing, and as long as you are familiar with the logs that you're ingesting, then it is easy.
We ultimately use it because we are a managed services partner of Amazon, and we need to do it for our ordering purposes. It's just something that we have to have to be able to look at our logs in a dated manner.
I would tell people to not get Sumo Logic if you are looking for a traditional monitoring software, because that was not the purpose it was written for. They should get it if they are looking for a log ingestion and aggregation system.


    Infrastrd7f3

We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues.

  • December 16, 2018
  • Review verified by AWS Marketplace

It is primarily for storing logs, then making reports out of the logs and also alert. If something goes up or down, or reaches a threshold, then we are on alert for that.
How has it helped my organization?
We push logs through Sumo Logic. The prime example is logs from our firewall. We have been pushing logs through Sumo Logic. Then, from there, we were able to generate reports which shows us security risks. In a way, it gives us a bird's eye view of what's happening from our connection's point of view.
What is most valuable?
We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues.
What needs improvement?
I would like to see improvement in the user experience when configuring things, ingesting logs, and creating ports.
Going forward, I would like more templates for reports, especially for common vendors, firewalls, and routers. That would be fantastic.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is good. I have never had any issues with it.
What do I think about the scalability of the solution?
The scalability is good. You can get as much as you want.
Our environment is very small. However, we are beginning to ramp up by pushing logs through Sumo Logic, as we progress with our cloud migration.
How is customer service and technical support?
The technical support is fantastic.
How was the initial setup?
The initial setup is the most stressful, like learning how to use it. Once you get hang of it, it should be all right.
I have had minimal experience of using Sumo Logic with the cloud. However, I think it's a matter of providing user credentials on your AWS account. I know they have different apps for AWS which you can easily use.
What other advice do I have?
It satisfied what we required of it, but there's still room for improvement in terms of adding applications. Also, there is a little more improvement needed in terms of guiding users on the start up process.


    Gustavo E.

It is simple to use and our developers can make error queries using it

  • December 04, 2018
  • Review verified by AWS Marketplace

We use it to send our devices logs. It looks for application errors during the development, QA, and production. We also use it for troubleshooting in a production environment.
We use only the AWS version.
How has it helped my organization?
Before Sumo Logic, we had to login to every server and verify each error log to determine the problem. With this tool, we provide access to every developer team the ability to find errors, then they come to us and ask for specific help.
What needs improvement?
The dashboard has room for improvement, because sometimes it is a difficult to create a specific dashboard or query. This would be a nice place to correct problems.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It is 100 percent stable. I have never had a problem.
We put a lot of stress on it, because all our servers (3000 to 4000) send information to Sumo from development to production environment.
What do I think about the scalability of the solution?
They can store terabytes of data. We just need to create an agent to send information to them, and they take care of the rest of it.
Currently, we have a small environment. My biggest worry when using Sumo Logic is that we will pass 3000 to 4000 servers. That many servers isn't so impressive.
How is customer service and technical support?
We have used the technical support twice and have received good answers from them.
What about the implementation team?
The integration of AWS was really easy for us into the environment.
What's my experience with pricing, setup cost, and licensing?
Purchasing Sumo Logic through the AWS Marketplace was a simple step. I think the company decided to purchase on the AWS Marketplace to consolidate the purchasing onto one bill.
Which other solutions did I evaluate?
We did evaluate other products. We chose Sumo Logic for its simplicity of use and our developers could make error queries using it.
What other advice do I have?


    Aiden Storm

Very helpful tool

  • February 13, 2018
  • Review verified by AWS Marketplace

I've used Sumologic for over a year, and I've used it for a number of different projects and scopes of monitoring and alerting. It's flexible, powerful, and fairly easy to use. It has a learning curve for a beginner, as it has its own DSL for running queries. But their documentation and training is good, and what you get out of this is useful, so it's worth the small time investment around figuring out some of the queries you would need. At the least, the query syntax is easier than Kibana queries. With whatever tool you choose for insightful analysis of logs and metrics, you'll have to take the time to create queries and such, but at least sumologic provides a lot of common queries and dashboards right out of the box.


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