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It integrates with many products in ILT and data management areas with each of them providing cloud computing

  • By Joel B.
  • on 12/10/2018

I have used in my current company for three years, and with other clients for more than ten years.
How has it helped my organization?
My clients are happy, which is the most important thing.
What is most valuable?
The most valuable feature is automation.
What needs improvement?
The AWS monitoring, AWS X-Ray, and some other features could be improved.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We have some issues in Brazilian region with stability. However, in US region, we have no issues with stability.
What do I think about the scalability of the solution?
Scalability is pretty good. We have nothing to complain about, except the price.
How is customer service and technical support?
I would rate the technical support as a ten out of ten.
Amazon is a great partner.
How was the initial setup?
The integration and configuration are pretty good in the AWS environment. The problems are usually on our side, not on AWS' side.
What's my experience with pricing, setup cost, and licensing?
The price is always a problem. It is high. There is room for improvement. I do like purchasing on the AWS Marketplace, but I would like the ability to negotiate and have some flexibility in the pricing on it.
Which other solutions did I evaluate?
I don't like some of the products offered by VMware. I like the automation offered by Chef and Puppet.
We chose Chef because some clients have some legacy systems and decided to work with them. We don't really like work with VMs, but when we have to, we use Puppet.
What other advice do I have?
I have used the on-premise and AWS versions. I prefer the AWS for troubleshooting.


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