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Useful, but could be better

  • By Information Technology and Services
  • on 11/12/2019

What do you like best?
ServiceDesk makes it easy to manage and update tickets from a technician's view. The user interface is simple and responsive, which allows for quick usage.
What do you dislike?
From an administrative view, ServiceDesk is not very featured. It is fairly simplistic and basic on features to make workload & automation easier.
What problems are you solving with the product? What benefits have you realized?
We have migrated from no ticket system to ServiceDesk, which helped with organization of tasks that needed to be done.
Recommendations to others considering the product:
ServiceDesk will meet your helpdesk needs and help manage your team within IT.
Do consider other options, but if you're looking for something simple and easy, this is a good consideration.


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