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Best service desk manager

  • By Dhilshan S.
  • on 10/25/2019

What do you like best?
Manage engine is the one of the best service desk platform available in the market. It is very easy to to use if properly implemented. Both customer and services teams are benefited by its reporting and notifications
What do you dislike?
User interface can be made more accessible.Appearance can be made more modern
What problems are you solving with the product? What benefits have you realized?
Manage engine solves major service delivery issues. Proper reporting including SLA violation,resolution and escalation automation makes an efficient service delivery team
Recommendations to others considering the product:
I would like to recommend Manage Engine service desk to make your IT service delivery team more efficient


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