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ManageEngine ServiceDesK Plus Standard Edition

ZOHO Corporation | 9423

Windows, Windows Server 2012 2012 - 64-bit Amazon Machine Image (AMI)

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External reviews

182 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jean G.

Great Tool to manage devices

  • October 25, 2021
  • Review provided by G2

What do you like best?
It's easy to use and understand. Everything, for the most part is self-explanatory.
What do you dislike?
What do i dislike about ManageEngine ServiceDesk Plus. There is not anything I dislike about it. It provides me with what I need for now. Maybe in the future, i might change this review to include a future dislike of the product.
What problems is the product solving and how is that benefiting you?
Business problem: Device Management.

Benefits: Easy to use. Easy to deploy and track assets.


    Information Technology and Services

The Best HelpDesk Tool.

  • October 11, 2021
  • Review provided by G2

What do you like best?
We like mainly about this tool is GUI and ManageEngine EcoSystem to integrate with ManageEngine tools. The best part of this tool is we have own Asset list in ServiceDesk Tool. Automation and Service Portal to user can raise ticket.
What do you dislike?
We have more customization required in ManageEngine
What problems is the product solving and how is that benefiting you?
Automating the tickets, Inventory maintenance.etc


    Information Technology and Services

The Best Help desk Tool.

  • October 01, 2021
  • Review provided by G2

What do you like best?
Manage Engine Service Desk Plus is helping our help desk team show their productiviy during office hours. Manage Engine Products are creating an ECO-SYSTEM of their product for the company. Mostly we liked about this tool is GUI and Automation for ticketing tool.
What do you dislike?
Nothing Just perfectly worked for our organization
What problems is the product solving and how is that benefiting you?
Benefit ManageEnginer Service desk + is various features such as (IT Asset Tracker tool, PO Release tracker), automation and Ecosystem.


    Noah H.

The best solution for help desk management

  • August 18, 2021
  • Review provided by G2

What do you like best?
The best thing about this tool was establishing a customer service platform to manage customer requests and problems straightforwardly. In addition, we can control our staff and their maintenance schedule all without generating conflicts with other activities or dependencies.
What do you dislike?
It is a user-friendly platform, but unfortunately, we have had to do a lot of manual work to keep our needs up to date; moreover, the user interface should be improved to enhance user comprehension.
What problems is the product solving and how is that benefiting you?
ManageEngine Service Desk Plus is one of the best products we have implemented. The IT department uses it throughout the organization to manage all IT incidents and requests. ManageEngine ServiceDesk Plus has excellent features such as service catalogue, change management and much more.
Recommendations to others considering the product:
ServiceDesk Plus is excellent when used with its default configuration in a small to medium-sized environment. When these criteria are met, the tool is fast, intuitive, and robust. Apart from this, you will notice that the application does not support many clients in a single instance, as it lacks multi-tenancy functionality. Although there are many options, ServiceDesk Plus is reliable, solid, secure, and robust.


    Rick A.

Inferior service desk application

  • August 11, 2021
  • Review verified by G2

What do you like best?
ServiceDesk Plus is a low-cost option for a company with limited financial resources.
What do you dislike?
There are many reasons to hate ServiceDesk Plus. The application is poorly designed, technical support is inferior, upgrades seem to fix one issue while causing another, documentation is poorly written.
What problems is the product solving and how is that benefiting you?
It provides a system to manage helpdesk support tickets.


    Edvin M.

Multifunctional and innovative IT resource management suite.

  • August 10, 2021
  • Review provided by G2

What do you like best?
Service Desk Plus is a multifunctional tool that offers a robust and varied set of functionalities that enable the installation, automation, and support of different End User devices through a dynamic, intuitive, and friendly user interface. It provides solid management of the organization's IT resources.
What do you dislike?
The only thing I could comment on in this section is that the configuration process can be overwhelming at first, which is understandable given the magnitude of equipment available in the organization. So I think they should improve their knowledge base so that assistance from the support team is not required for requirements that we can quickly solve independently.
What problems is the product solving and how is that benefiting you?
Service Desk Plus was implemented in the organization as a unified solution for IT equipment management. This allows us, among other things, to manage from a single secure location the organization's servers, laptops, desktops, smartphones, and tablets, and thus automate routine processes such as patch installation, software deployment, imaging, and operating system installation, as well as the management of mobile devices, all centralized from a single platform.
Recommendations to others considering the product:
Service Desk Plus is a management tool that allows organizations to improve their internal processes of administration and management of computer equipment and devices, providing multiple centralized management functions while enabling remote assistance and support to workstations or technological devices, keeping the organization's infrastructure robust and secure.


    Electrical/Electronic Manufacturing

Perfect tool for IT Service management

  • August 06, 2021
  • Review provided by G2

What do you like best?
All sort of customisable option for service support ticketing and easy integration with third party authentication system.

Segregation of duties for technical staff and normal user.
Workflow is simplyawesome and can be customized as per company needs

Technical support is quick and knowledgeable
What do you dislike?
Nothing can be dislike since the product has lots of feature for IT support management and software inventory and notifications of renewals.
What problems is the product solving and how is that benefiting you?
Service ticketing, assigning and resolution.

Resolutions can be saved for future references.

Feedback up can be implemented by third party apps

Reports are useful and scheduled


    Zully A.

Centralized platform for IT asset management

  • July 14, 2021
  • Review provided by G2

What do you like best?
ServiceDesk Plus has many essential features that make the platform an excellent choice for IT asset management and HelpDesk. Still, its integration stands out because ServiceDesk Plus facilitates integration with multiple platforms, from monitoring and user management tools to API-based integration, to save time and resources.
What do you dislike?
In general, it is a good solution. Still, its main interface, with many functions, can be exhausting, so it would be better to simplify it with icons or drop-down menus that offer better visualization and organization of the options.
What problems is the product solving and how is that benefiting you?
ServiceDesk Plus is our IT asset management solution. It allows us to detect all devices running Windows operating systems, including non-Windows devices, virtual machines, and network devices, to obtain complete asset information, such as specifications and recent software installations.
Recommendations to others considering the product:
ServiceDesk Plus is a fantastic alternative that can be used for large and small organizations. Still, due to its features, functions, and budget, it is more recommended for large companies, especially its asset management tools, which have efficient management. Many devices allow the ticket to be linked to the corresponding machine and user.


    Syed M.

Its very light and easy to manage but also very effective and based on ITSM workflows.

  • June 29, 2021
  • Review verified by G2

What do you like best?
It works on the basis of ITIL standards.
Reports related to incidents can easily exported and represented to the management.
Managing Incidents and Support team is quite simple and easy from the portal.
What do you dislike?
It is good for small and mid-sized organizations only.
What problems is the product solving and how is that benefiting you?
- Managing IT support team daily tasks
- End user requests handling
- Keeping the record of inventories with the association relation with its users from the same portal.
- Maintaining the SLA's and workflows
- Creating reports and help management to take decisions on that basis for the support team.
- A true implementation of change management
- Handling the tracking the Project tasks.
Recommendations to others considering the product:
It is really helps the small to mid size organization to manage the daily IT requests/incidents. Managing the IT team with SLA's and providing clean requests of all the IT members and end users requests. Incident management comes with the free trail of SDP product.


    Joseph G.

Help desk and IT service management platform

  • June 23, 2021
  • Review provided by G2

What do you like best?
ServiceDesk Plus, an innovative platform, has many functions. We can highlight the ability to analyze root causes, reduce repeated incidents, and increase productivity. Another highlight is the Change Management feature. This simplifies the approval, planning, and execution of automated workflows. You can also create a Self-Service Portal to facilitate the creation of your requests.
What do you dislike?
One thing I can point out as an improvement is the fact that the mobile app is not user-friendly and does not provide enough information to allow tracking via mobile devices.
What problems is the product solving and how is that benefiting you?
A platform was needed within the company to centralize all cases that were sent to IT support. This would then present metrics and reports to ensure the proper management of IT assets.
Recommendations to others considering the product:
ManageEngine ServiceDesk PLUS is the ideal platform for many organizations, small and large. This tool is especially useful for asset management as it links notes to the appropriate machines and users. You can also set up email alerts to ensure you are always aware of any potential issues.