Sign in
Categories
Migration Mapping Assistant Your Saved List Partners Sell in AWS Marketplace Amazon Web Services Home Help

ManageEngine ServiceDesK Plus Standard Edition

ZOHO Corporation Private Limited | 9423

Windows, Windows Server 2012 2012 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

156 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Krzysztof L.

Lots of options but needs modern touches

  • December 16, 2015
  • Review verified by G2

What do you like best?
Our company was in need of new ticketing service. Having gone though 6-7 this one turned out to suit our needs perfectly.

It is highly customisable and can adapt to every environment. Numerous reporting keeps the management happy and various reminders, notifications, SLAs and announcements keeps everybody informed on what's happening on the help desk.
What do you dislike?
Even though the product has updates and fixes on monthly basis it needs a re-design.
It looks dated. In comparison of design to other products it's well behind.
What problems are you solving with the product? What benefits have you realized?
Having a well made HelpDesk system helps us prioritize tasks and keep track of all service calls/emails.
Most importantly it helps finding common issues which then can be seen to as a user training needed.
Recommendations to others considering the product:
If you are looking for system with lots of customisations, reporting and user awareness. that's the one.


    Jason D.

service desk Plus replacing Spiceworks

  • August 28, 2015
  • Review provided by G2

What do you like best?
Seperate incidents and requests, problem management, fairly simple to get running, automatic assigning and escalations.
What do you dislike?
Enterprise version missing key features (mainly within asset management - WOL, remote service management, uninstall/install software), lack of customizability and personalization without recoding (but disappears when updates are applied), lack of responsiveness or slow support, little assistance for advanced report creation, poor community forums (compared to others). The key missing features are costly and extra. AD management, Desktop Central, advanced reporting (Zoho Reports) - raises original enterprise purchase price to over double.
What problems are you solving with the product? What benefits have you realized?
Better execution of requests and incidents, better track of SLA's, great improvements in project management.
Recommendations to others considering the product:
Great tool. Does what is advertised. Research all the possible additions you might need to make a proper decision.


    Kyle E.

My experience has been quite positive so far.

  • April 13, 2015
  • Review provided by G2

What do you like best?
Coming from an application-based asset management platform, I like the web-based application style. It makes it simpler for multiple users and simplifies operation. I also like the agent-based solution that automatically populates fields based on the data it scans.
What do you dislike?
There is some rigidity to the system in how multi-edit and organizing / categorizing. I suppose with the simplified web interface brings some limitations as well.
What problems are you solving with the product? What benefits have you realized?
Traceability and knowing where things are is a plus. Being able to provide asset documentation for audits, doing legal software compliancy as well as reports.
Recommendations to others considering the product:
Take use of the agent-based scanning. If you need to create your own categories for things, chances are you are not categorizing things correctly.


    Computer Software

Cover all your needs with a cheap solution.

  • August 18, 2014
  • Review verified by G2

What do you like best?
Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change.
Every business unit remain separated so, you have all your business in one product.
What do you dislike?
Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.
What problems are you solving with the product? What benefits have you realized?
In the previous solution we had difficulties with knowledge of customer contracts, here it is natively attach with ticket
Recommendations to others considering the product:
Try it it is soo easy.. 1/2 hour time to spent to install and self explanatory to use.


    Adriano A.

Quickly and efficiently.

  • August 14, 2014
  • Review provided by G2

What do you like best?
All beacuse the product works fine a have a great support team.
What do you dislike?
The product dont have asset management.
What problems are you solving with the product? What benefits have you realized?
For many years the "ManageEngine SupportCenter Plus" is helping us meet our customers quickly and efficiently.


    Richard P.

ServiceDesk+ flexible ITIL framework service desk tool.

  • August 24, 2013
  • Review provided by G2

What do you like best?
Flexibility and wide range of modules to use within ServiceDesk along with the reporting features.
What do you dislike?
Frequent updates released, mostly adding functionality but also to fix issues. Also not being able to currently customize dashboards.
Recommendations to others considering the product:
Decide what you need from a service desk tool. Then find a product that meets those needs. More than likely ServiceDesk+ will stack-up better than the rest.