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Doesn't work

  • By Ely
  • on 02/27/2019

They bill you immediately but good luck getting the pro version. When I "setup" it just links to my account which it says is a free account and Lucidchart prompts me to try a Pro version and give them my CC.

I would open a support ticket but could not find one, any help wiki which was zero help.


  • By Ryan from Lucidchart
  • on 04/29/2020

Hi Ely, We appreciate you flagging this for our team. This accessibility issue has been resolved, and hopefully you are able to access the features you were looking for. Thank you for providing feedback that helps us make Lucidchart a better experience for our customers. Let us know if there is anything else we can do to improve!

  • By Iliana
  • on 06/26/2019

Hi Ely, Were you able to fix this problem? I am having the same issue.

  • By Lucidchart Support
  • on 05/01/2019

Hi Ely. I'm so sorry that you have had issues accessing your account. Our support contact email is support@lucidchart.com. If you still need help, email that address and we can help you right away.