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Cheaper than most but not too user friendly
What do you like best about the product?
It's more affordable than MailChimp, price-wise when it comes to the number of subscribers and emails per month. Our developers also said that it was convenient for them to set up on the backend side for confirmation emails sent, for example, once the mobile app user has registered.
What do you dislike about the product?
If it's more affordable price-wise than MailChimp, it's certainly that much less user-friendly for those of us who are not developers (who don't think code but rather "What you see is what you get" kind of mindset).
I haven't talked much to their support, but the help section of the website is explained in such complicated terms that it took me a while to go through the process step-by-step (and I've used a ton of various online services and tools, so it's not like this is my first one...)
I haven't talked much to their support, but the help section of the website is explained in such complicated terms that it took me a while to go through the process step-by-step (and I've used a ton of various online services and tools, so it's not like this is my first one...)
What problems is the product solving and how is that benefiting you?
We use SendGrid for one of our client's products for email marketing. Every two weeks, we send out a digest with news and updates, and because the user database is quite large, MailChimp was too expensive for this particular task. Also, we use transactional emails for the web and mobile apps.
Recommendations to others considering the product:
1. Depending on your requirements for the email marketing, this may (or may not) be your instrument of choice. If you have lots of subscribers and low budget, it's a good one to use (plus developers like it... so you won't have the hassle there...)
2. SendGrid has drag-n-drop templates. They aren't as intuitive and user-friendly as MailChimp, but it's a convenient thing where you don't have to reinvent the wheel. Just make sure that you doublecheck all the fonts because sometimes they might be changing throughout the email (when it's already sent), so be sure to send tests beforehand.
3. If you change something in the source code of the text area (I like to get rid of the additional tags that import themselves somehow and mess up my designs), the area might be converted to HTML source. So, simply click "Remove Format" and THEN edit your fonts and everything.
2. SendGrid has drag-n-drop templates. They aren't as intuitive and user-friendly as MailChimp, but it's a convenient thing where you don't have to reinvent the wheel. Just make sure that you doublecheck all the fonts because sometimes they might be changing throughout the email (when it's already sent), so be sure to send tests beforehand.
3. If you change something in the source code of the text area (I like to get rid of the additional tags that import themselves somehow and mess up my designs), the area might be converted to HTML source. So, simply click "Remove Format" and THEN edit your fonts and everything.
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Simple & Developer Friendly
What do you like best about the product?
I enjoy the documentation that was there from the start for the API's. The service itself has been rock solid and we've seen it grow out many features on the marketing side. Very affordable for what we use it for.
What do you dislike about the product?
Nothing that causes a problem. I think over time SendGrid has catered more towards marketing to expand their footprint which is completely understandable. It has not infringed on any functionality for us.
What problems is the product solving and how is that benefiting you?
We're using transactional email for some select account communication that we choose not to send through another service.
Recommendations to others considering the product:
Give it a shot especially if your marketing department is aligned with IT!
Useful for companies who send out large quantities of emails
What do you like best about the product?
SendGrid has a nice user interface. It is very straightforward and provides the necessary tools needed to get a campaign out to our customers.
What do you dislike about the product?
I am not a fan of the design editor. I know there are many issues when it comes to responsiveness with some email vendors but the email never looks the same in the editor, preview mode, or actually viewing the email after it is sent. This definitely is something they need to work on.
What problems is the product solving and how is that benefiting you?
We send out two to three emails a week to our customer base of nearly 250,000 people. This is one of our biggest lead generators so we like these emails to have great content and look nice.
Recommendations to others considering the product:
I never had any issues when uploading our own HTML into the code editor. It is only the design editor that gives me a headache sometimes. On another note, the global unsubscribe feature is great to have because it provides a safety net when uploading a new list each week and not catching all those that unsubscribed.
It's Ok
What do you like best about the product?
Ease of access to data. Tracking multiple KPIs
What do you dislike about the product?
organization. cost. white list feature not really effective.
What problems is the product solving and how is that benefiting you?
transactional emails
The best transactional email product out there
What do you like best about the product?
I like the reliability of the product as well as the clean interface. I like that the developers like it.
What do you dislike about the product?
I don't love it as a marketing tool YET. I think it could be a super powerful marketing platform.
What problems is the product solving and how is that benefiting you?
We're solving transactional emails and user touchpoints.
Recommendations to others considering the product:
Get your engineering team onboard!
The email templates aren't so good, so HTML email experience is a huge bonus with SendGrid.
The email templates aren't so good, so HTML email experience is a huge bonus with SendGrid.
SendGrid - easy to use and fair pricing model
What do you like best about the product?
I like that it is very easy to use (stmp option) and the pricing model is clear and fair.
What do you dislike about the product?
I dislike the lag between the display of how many emails you have sent (and the fact that your total allowance has now become a bit more hidden in their site)
What problems is the product solving and how is that benefiting you?
Ability to send monthly marketing emails to our registered customers. The benefit is constantly being in touch and keeping customers interested and active.
Recommendations to others considering the product:
You can start off with their smaller plans and easily scale up as you need to.
It simply works
What do you like best about the product?
Simply the best service available. It's reliable, has never let me down, it's easy to use and has integrations all over the place.
What do you dislike about the product?
Support can take a while to respond and take even more time when they transfer you to another department.
What problems is the product solving and how is that benefiting you?
Transactional emails and email marketing.
Recommendations to others considering the product:
Just go for it.
Mos professional Email Marketing tool
What do you like best about the product?
I liked the way the templates are pre-designed giving it a professional look. The recipients are bound to read your emails.
What do you dislike about the product?
Sometimes the data entering process seems tedious. Can be much smoother
What problems is the product solving and how is that benefiting you?
Sending bulk emails are now a smooth ride.
Recommendations to others considering the product:
If you are a professional company planning to send useful emails to your subscribers, you should definitely consider SendGrid over other tools.
Simple, Powerful, and Effective
What do you like best about the product?
Easy to learn, navigate, and create effective email campaigns with powerful metrics! I suggest this software to anyone that needs to get emails out without having to immerse themselves in code language. A sigh of relief even for developers not to have to crank out code for every line of instruction.
The performance metrics are fabulous - with delivered, unique opens, unique clicks, and unsubscribes in a simple view. You can drill down further into geographic locations, device type, category stats, mailbox stats and browser stats.
Definitely recommend!
The performance metrics are fabulous - with delivered, unique opens, unique clicks, and unsubscribes in a simple view. You can drill down further into geographic locations, device type, category stats, mailbox stats and browser stats.
Definitely recommend!
What do you dislike about the product?
Unsubscribe tags use long form code in the emails that are difficult to remove. The software spits out an email with a bunch of long form hypertext that makes the email look unprofessional at the end of a newsletter. This wasn't always the case. Since SendGrid migrated from a newer beta version to the live version, some quirky errors started to show up from customers still using the legacy version.
It would be beneficial for customers to reach support without having to leave feedback in a forum. I know we live in a digital age, but there is just something about stellar customer service when you can pick up the phone and speak to a fluent native language speaking representative.
It would be beneficial for customers to reach support without having to leave feedback in a forum. I know we live in a digital age, but there is just something about stellar customer service when you can pick up the phone and speak to a fluent native language speaking representative.
What problems is the product solving and how is that benefiting you?
Consistent, effective email campaigns with a strong set of deliverability metrics, clicks, and suppressions. Monitoring success rate of emails, keeping contact list clean, and promoting products via email.
Recommendations to others considering the product:
Definitely use this software if you want to get emails out consistently, simply, and effectively.
Support has gotten much much better
What do you like best about the product?
Early on support was lacking, but after a few recent major impending issues (sunsetting of their legacy newsletter) we found their response time and support help in general was second to none. They helped us find a solution through an empathic position to our needs.
What do you dislike about the product?
Drag and drop does lack a few of the truly customizable features that other senders seem to have picked up on (but we can see them making an effort to follow suit).
What problems is the product solving and how is that benefiting you?
We send millions of emails within the course of a month and we find the ease of drag and drop building and continually advancing analytics to be a huge asset for our growing business.
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