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Great for Developers
What do you like best about the product?
We use sendgrid as a third party provider. Their email sending program is built into our patient communication platform. We code and create the emails, put them into sendgrid, then link their unique ID through sendgrid into our platform. An office can choose to send out that email and send it to their patient base. It is validated and sent through sendgrid, however an office sees it as sent through their office software
What do you dislike about the product?
For the most part it is pretty intuitive. I have found that in some cases, sendgrid will build random code into the templates I paste in. Often times, this exceeds character limits and confuses servers. I am not sure if it is a user error or something on sendgrid's end. Either way, that is the only thing I've found confusing.
What problems is the product solving and how is that benefiting you?
We are providing all of our clients and offices with an easy solution to send out an email campaign,. They don't have to worry about creating, designing, or finding a platform to send it. Since it is built into their patient communication software, it creates an all-in-one solution for them. They are given a variety of campaigns to choose from and can send with a few simple clicks.
Recommendations to others considering the product:
Figure out what your needs are. If you are looking for an intuitive platform with a lot of functionality, this is a great way to go. If you want a simple and more broken down email server and creation, I would lean toward MailChimp.
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Sendgrid is great for bulk email sending
What do you like best about the product?
The api's are fast and have had zero issues. The system is pretty solid for off the shelf to make sure we get great deliverability of our emails.
What do you dislike about the product?
I have had trouble getting answers for what would be described as complicated technical issues as it relates to email deliverability. For example, you manage your own IP's but found it difficult to resolve issues if you got on a blacklist or were trying to get whitelisted / IP certified by a 3rd party. This is is specific to our use case, but would love to see an option to talk to a super senior engineer to help us solve these issues as we are not an email company but sometimes have to be to solve these issues.
What problems is the product solving and how is that benefiting you?
We don't use the marketing emails product currently.
SendGrid: A practical tool for email marketing
What do you like best about the product?
As a support team member, I use sendgrid to verify email send outs. Its easy to see if the person has opened, received, clicked or not received the email. This way we know for sure what is happening to our automatic email sendouts.
What do you dislike about the product?
There's not a lot to dislike about sendgrid. Perhaps when emails are dropped, there could be a better explanation as to why it was dropped and what we can do about it. I had to ask their (great) live chat support for help about it.
What problems is the product solving and how is that benefiting you?
We are able to track and report on email send outs. There is no more ambiguity. We know exactly when and to whom the emails are being sent and if they are being received, clicked and so on.
Recommendations to others considering the product:
Use their great live chat support
SendGrid does Transactional Emails Well.
What do you like best about the product?
Reliability is great. Set up and start sending the emails
What do you dislike about the product?
Don't have a lot of template options. Wish there were more.
What problems is the product solving and how is that benefiting you?
We were having problems sending out WooCommerce purchase emails due to our large volume so we signed up with SendGrid and it's gone well.
Great for transactional email!
What do you like best about the product?
It's easy to integrate, and has lots of docs to have a great newbie experience.
What do you dislike about the product?
Their shared ips suck. They are flagged as spam by various spam checkers. If you are serious about your business, you will have to get a paid private ip, which I think is ok given there is no free lunch.
One thing I have never got to work is spam report alerts. I simply never get them, even though the hard bounce alerts work well.
One thing I have never got to work is spam report alerts. I simply never get them, even though the hard bounce alerts work well.
What problems is the product solving and how is that benefiting you?
Sending transactional email is their core, and that is what we use them for. It's simple to implement and we seem to get good delivery rates. However, sometimes I find out our emails go straight to the spam folder, while they are signaled as delivered. But I sort of think it is impossible for Sendgrid to correctly track that our emails are in the spam folder.
Recommendations to others considering the product:
They are great for sending transactional emails. Their email marketing efforts are still not up for the job, so for that I would suggest using other email marketing provider such as getresponse, mailchimp, drip, etc for marketing emails. Use the right tool for the right job.
Don't use sendgrid.
What do you like best about the product?
Nothing, they banned me after using the service for 12 hours.
What do you dislike about the product?
I started developing using sendgrid to make write some email forwarding code. After about 12 hours, I was banned. I emailed them asking why, and here was their response:
"Thank you for contacting SendGrid Support! I would be happy to help you!
I am sorry to hear that you are having troubles logging into your account, I know that is very frustrating.
SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide myself or other members of Support with details regarding decisions made in the sign-up process. As such we are not able to provide any more information to you.
I sincerely apologize for this inconvenience.
Kind Regards,
Josh Fink
SendGrid Support""
So basically, sendgrid banned me immediately for reasons they weren't willing to tell me and gave no followup actions. They didn't budge on mentioning any of the reasons why they wouldn't let me have an account, or any followup steps. Sendgrid sucks. Do not use them.
"Thank you for contacting SendGrid Support! I would be happy to help you!
I am sorry to hear that you are having troubles logging into your account, I know that is very frustrating.
SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide myself or other members of Support with details regarding decisions made in the sign-up process. As such we are not able to provide any more information to you.
I sincerely apologize for this inconvenience.
Kind Regards,
Josh Fink
SendGrid Support""
So basically, sendgrid banned me immediately for reasons they weren't willing to tell me and gave no followup actions. They didn't budge on mentioning any of the reasons why they wouldn't let me have an account, or any followup steps. Sendgrid sucks. Do not use them.
What problems is the product solving and how is that benefiting you?
Email forwarding with some processing of emails before they're created.
Recommendations to others considering the product:
Don't use it.
Sendgrid Review
What do you like best about the product?
I like that it integrates well with click funnels.
What do you dislike about the product?
nothing comes to mind at this point. It is used in the backend to send emails.
What problems is the product solving and how is that benefiting you?
I needed a mail server for integration with clickfunnels.
Recommendations to others considering the product:
Try it out and see if it works best for your needs
SendGrid Review
What do you like best about the product?
Can't beat the price - I'm using the free version and you get a lot for this price level.
What do you dislike about the product?
I was trying to edit templates but it would not save. After many tries and several conversations with support, I was advised to use firefox instead of chrome. This worked. However, it took a long time to figure this out.
What problems is the product solving and how is that benefiting you?
Sendgrid is being used for transactional email for my web application. It does what it is supposed to do and sends an email when an action is triggered,
Recommendations to others considering the product:
Definitely I would recommend.
The free tier made me try it and the GREAT product made me stay
What do you like best about the product?
I really love the simplicity behind the Whilelabel configuration and the detailed data that show the Email Activity feed. I just set up the Whilelabel domains in a couple of minutes: no doubts, no reading the docs for 2 hours, no visit to stackoverflow. Simple.
The other thing I love is the free tier, it's just perfect for any startup (and sometimes enough if you are really efficient with the notifications).
The other thing I love is the free tier, it's just perfect for any startup (and sometimes enough if you are really efficient with the notifications).
What do you dislike about the product?
I do really hate the Transactional Template section. If you take an overview everything looks beautiful but when you use it, you'll realize that isn't. I mean, the UI is great but the UX is not. Sometime my team or I just want to access a template to edit it, but a modal just shows a preview and it take one or two steps more to go where we need to. Moreover, sometimes it feels a little bit laggy which it's pretty uncomfortable. SendGrid needs to improve this section, in my opinion it just need to improve details to make everything awesome.
What problems is the product solving and how is that benefiting you?
We use the service to notify our clients the status of their orders, verify their accounts and give their a welcome when they signup. Furthermore, we use the Inbound Parse (webhooks) the interaction between our clients and with our platform. And the main benefit is the stability of their infrastructure; since we are using SendGrid, we have never suffer for a downtime or painful delays... It just work.
Recommendations to others considering the product:
As I always say, just try their service, take advantage of their free tier and I guarantee you are gonna love it.
Transactional Email Success
What do you like best about the product?
We've used sendgrid for quite some time for transaction emails. Works well, reporting is accurate, and we rarely have any technical issues.
What do you dislike about the product?
I'd like a better user interface for email marketing campaigns. At this time, I prefer another platform for marketing emails vs. transactional emails. A more intuitive HTML editor and inbox preview function would take sendgrid to the next level.
What problems is the product solving and how is that benefiting you?
Clilent engagement. It is nice to be able to track and view trends on email data.
Recommendations to others considering the product:
Do your research and determine what features are important to you. If you need to manage security settings, SPF records, DMARC records, etc. Sendgrid knows their stuff. If you need simple, intuitive email marketing, you might be better off with a simpler platform.
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