Fantastic service
I did quite a bit of research comparing the various endpoint protection vendors, and I believe Crowdstrike is the most innovative. Multiple sources seem to indicate Crowdstrike detects more threats than the other endpoint protection services, and the false positive rate from Crowdstrike is very manageable. Crowdstrike's centralized cloud management is one of the best. Support is very good. The falcon overwatch service is unique. The intelligence database is very unique at the time I wrote this review.
To my knowledge Crowdstrike is the only endpoint detection company with an investment from Google, which indicates Google thinks the Crowdstrike offering is good.
Shopping for endpoint protection is difficult, because you rely on the expertise of others to make the decision. I buy a lot of services and hardware in my job, and I feel I made a great decision with Crowdstrike.
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We are happy with its ease of use and touch notification
We use it for threat management.
How has it helped my organization?
We are now able to pick up more alerts than we were with McAfee. A lot of things were being missed by our security team using McAfee.
We are happier with CloudStrike's ease of use and touch notification than McAfee's.
What is most valuable?
I noticed that the performance hits on our operating systems are a more minimal than they were on McAfee.
What needs improvement?
We have had to open a case with the technical support to get some issues and bugs resolved, but they were resolved relatively quickly.
For how long have I used the solution?
Less than one year.
What do I think about the scalability of the solution?
The scalability has been good so far. We have been using it on-premise and on the cloud. We can move it to a different cloud platform, because it is cloud agnostic.
Which solutions did we use previously?
We just moved over from McAfee to CrowdStrike, which detected a lot of things that McAfee did not. We detected a malicious code on our on-premise system, even though we are migrating our application to the cloud. It was able to detect it right away to send us what the code had tried change and execute.
Our company decided to make the switch between the two products, and I have seen the value-add since then.
How was the initial setup?
It was pretty easy to set up. We baked it into our subscripts during the start-up process.
Its integration has been pretty seamless.
What other advice do I have?
I would anyone to look at this product based on our company's experience so far.
It has helped us with security and managing threats that we see currently in our environment
It's security-related product. A security environment based on AIML. It is not like the older stuff, which used to have signature-based updates.
How has it helped my organization?
It has helped us with security and managing threats that we see currently in our environment.
What is most valuable?
Because it is security product and acts like an AIML smart product, not merely based on daily/weekly updates and signatures.
What needs improvement?
Unfortunately, native applications are not supported.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It manages around a few thousand endpoints and servers in our environment, and it is doing well so far.
What do I think about the scalability of the solution?
There are no issues in terms of scalability.
How is customer service and technical support?
We can call the tech support, if needed. Then, they have a dedicated rep for us.
How was the initial setup?
It went well. We just installed an app on all the endpoints or devices. They have a good console which helps do this. So, it is as simple as that.
We are using this for endpoint security, so it doesn't need to integrate with anything else.
Which other solutions did I evaluate?
We evaluated three to four other vendors.
During the PoC, we figured out that this product is far better, and it met our requirements. That is why we went for CrowdStrike. With our PoC, they did a good job in explaining the product. So, the PoC went well, and we were able to achieve what we intended to with it.
What other advice do I have?
Do a thorough PoC. Don't go ever go by the sales team unless you have tested it and know it works for your environment, because every environment is unique. The sales guy will promise you the moon. Only unless you have tested, you know it delivers.
The product has met its purpose for us.
The AWS configuration is good, but the cost is quite pricey
The primary use case is threat protection.
How has it helped my organization?
It improves a lot of our security operations for threat management. It provides a lot for our day-to-day operations too.
What is most valuable?
The most valuable feature is its threat analysis.
What needs improvement?
I would like CrowdStrike to provide some correlation in the threat analysis, so we can visualize things better.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is quite stable. However, whenever there is a feature release (upgrade) where we push to all the endpoints, it causes something to be blocked without us knowing.
We have not put that much stress on it, about 20 percent.
What do I think about the scalability of the solution?
Scalability is good. We have had no issues with it.
Currently, we have about 4800 resources in the cloud.
How is customer service and technical support?
Their technical support is good and helpful.
How was the initial setup?
The AWS integration is good, and its configuration is straightforward.
What was our ROI?
We have seen ROI.
What's my experience with pricing, setup cost, and licensing?
Purchasing the product through the AWS Marketplace is just a click away. Since we were using the on-premise version of the product, we continued on the cloud by purchasing it through the AWS Marketplace.
I would like them to further reduce the price, because it is quite pricey at the moment.
What other advice do I have?
I would recommend CrowdStrike as a first option product, but to look at others as well.
The new features that they have released were not bad.
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