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Unusable from the start

  • By GD
  • on 08/24/2018

Painfull registration process: You end up on symantec's web site at the wrong place (We wanted to used Workload protection for storage, we ended up at the Workload Protection (not for storage))

Once we managed to fin the appropriate page to register, we discovered that the web site does not manage accented characters in People's name. We can live with that, but that shows how much this company seems to care about foreign language clients.

Then, when we finally manage to get to the Symanted product console and discovered that you have to gie it AWS credentials, we said: We should activate multi factor auth on tha control panel website... Click on the link to activate MFA, you end up on a page that says: activate MFA in the "My profile" page... click the link, end up on an about:blank page ! Now tell me about a security conscious company.

And there are no ways to try to get any support. Ended up on some chat support web page for which nothing happens when you click !

So long symantec.


  • By Symantec AWS Solutions
  • on 12/17/2018

Hello GD, We apologize for the inconvenience. All of the issues you experienced have been addressed. We'd love to give you an updated demo, a new trial and a credit to test the product out. Please reach out to aws-solutions@symantec.com to pursue this. Thank you, Symantec AWS Solutions