Symantec refuses to provide technical support
Despite of this ".. you have access to the latest security content updates and 24x7x365 technical support. You can contact Symantec Support at
https://support.symantec.com/en_US/contact-support.html", Symantec has refused to provide technical support for this product, stating that we have to get support thru AWS.
Beware!
Hi Alex Thank you for your feedback and we apologize if there was any confusion. Please reach out to us again so we can correct your situation. We do offer Support 24x7x365 for our products and strive to ensure the best experience and success with using our products. If at any time you feel you are not receiving support or resolution in an issue you are dealing with, please contact Support to speak with a Duty Manager immediately to escalate your issue. We will gladly review the situation and involve the right resources to put it back on track to guidance and resolution. https://support.symantec.com/ For anything urgent, you can also write to aws-solutions@symantec.com Regards Mahesh Gupta Principal PM CWP for Storage