Incredibly horrible support
We've been having issues with this product over the last few month, and trying to reach out for support all the time. Neither raising priority, nor escalating this to Broadcom management (who is now owner of Symantec) helps. I guess change of ownership contributes to the problem, but there is still no excuse for ignoring your customers.
Stay away if you can.
- Leave a Comment |
- Mark review as helpful
Symantec refuses to provide technical support
Despite of this ".. you have access to the latest security content updates and 24x7x365 technical support. You can contact Symantec Support at
https://support.symantec.com/en_US/contact-support.html", Symantec has refused to provide technical support for this product, stating that we have to get support thru AWS.
Beware!
Unusable from the start
Painfull registration process: You end up on symantec's web site at the wrong place (We wanted to used Workload protection for storage, we ended up at the Workload Protection (not for storage))
Once we managed to fin the appropriate page to register, we discovered that the web site does not manage accented characters in People's name. We can live with that, but that shows how much this company seems to care about foreign language clients.
Then, when we finally manage to get to the Symanted product console and discovered that you have to gie it AWS credentials, we said: We should activate multi factor auth on tha control panel website... Click on the link to activate MFA, you end up on a page that says: activate MFA in the "My profile" page... click the link, end up on an about:blank page ! Now tell me about a security conscious company.
And there are no ways to try to get any support. Ended up on some chat support web page for which nothing happens when you click !
So long symantec.
Not available outside of North America
Beware this product is not available outside North America.
The registration process cannot be completed unless you have a North America address.
Symantec sales or support cannot seem to help or offer any guidance other than to call a re-seller.
Appears a good product, great shame