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Excellent tool to monitor agent productivity and quality
What do you like best about the product?
Teramind is one of the few products we found that had a simple multiple-monitor viewing option. We use Teramind to perform Quality Assurance reviews and need to see all activity for coaching feedback. I also like the alerts related to profanity or pornography use.
What do you dislike about the product?
The only thing that is a little cumbersome is the pricing as we've grown quite large.
What problems is the product solving and how is that benefiting you?
Teramind is an excellent resource for remote employee management. It enables us to help with training, coaching and quality assurance.
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Great for compliance, great support team
What do you like best about the product?
helps me ensure my employees stay compliant and gives me insight on their productivity
What do you dislike about the product?
I wish you could add people to multiple groups. There have also been issues with getting all the features to work out of the box, but the customer support team is able to fix those usually.
What problems is the product solving and how is that benefiting you?
CMS compliance, ensuring that agents don't misplace or export client data, lets managers view remote employees screen and assist them without being in person
Teramind is great
What do you like best about the product?
That I can supervise my employees work and it keeps records of their actions
What do you dislike about the product?
That the sound recording system on it doesn't record sound very accurately
What problems is the product solving and how is that benefiting you?
It is making it possible for me to view the productivity of my employees
Excellent and Powerful employee monitoring cloud based platform solution
What do you like best about the product?
Teramind helps companies monitors and manage employee activity, prevent data loss, and ensure compliance with security policies by providing real-time visibility into employee behavior. Teramind can monitor employee activity across a wide range of devices and applications. Teramind includes advanced analytics and reporting capabilities.
What do you dislike about the product?
The things we dislike about Teramind are for some users, it is sometimes difficult to understand all features. Teramind comes with lots of features which sometimes not use in our companies. Price could be better for small organization.
What problems is the product solving and how is that benefiting you?
By leveraging the power of Teramind, Our companies can enhance their security posture, improve productivity and performance and ultimately gain a competitive advantage in the market by demonstrating their commitment to protecting their data and information.
it is easy to keep eye on your organization
What do you like best about the product?
almost every thing like their video capture, site details reporting all is good.
What do you dislike about the product?
some time we faced missing computer issue due to soome installation glitch but customer support is active so they resolved in quick time
What problems is the product solving and how is that benefiting you?
i helped me a lot to know internet activity of employee in my organizaton
Best cloud-based user monitoring solution
What do you like best about the product?
Teramind it's an excellent product for capturing and analyzing user's desktop activity. It allows us to track and monitor our employees' activity, from video recording to file management.
What do you dislike about the product?
The pricing package could be better. Plans for smaller organizations would be nice to have.
What problems is the product solving and how is that benefiting you?
As a fully remote organization, monitoring our user's behavior and actions is a most. It's given us a lot of leverage from a management and operations standpoint improving productivity and overall security.
Best monitoring app ever
What do you like best about the product?
easy to use and helpful with monitoring all employees access
What do you dislike about the product?
expansive, price and monthly charges is high
What problems is the product solving and how is that benefiting you?
Big company needs time to monitor all the team
The qualified technology for improving workforce productivity
What do you like best about the product?
Improving workforce productivity is a crucial goal for any organization, as it can lead to increased profitability, greater competitiveness, and higher employee satisfaction. Companies around the world invest a lot in employee training and development, implementing new technology and automation, optimizing work processes, and providing incentives and rewards for high performance. As a industry analyst I can say, that Teramid opened for companies a new objective option of fostering their productivity
What do you dislike about the product?
User Interface in some use cases may be simplified.
What problems is the product solving and how is that benefiting you?
it's important to note that productivity is not just about working harder or longer hours but also about working smarter. Teramid helps in finding ways to reduce inefficiencies, eliminate unnecessary tasks, and focus on high-priority work that delivers the greatest value to the organization.
Excellent software
What do you like best about the product?
OCR is the best feature, best way to do forensic
What do you dislike about the product?
No geolocalization and no automatic backup requirement or something
What problems is the product solving and how is that benefiting you?
DLP and productivity
Realistic results
What do you like best about the product?
Teramind gave the information I was expecting
What do you dislike about the product?
Price per user is not cheap and there are features which I did not need. Maybe they can create a basic plan with less features
What problems is the product solving and how is that benefiting you?
We monitor user activity especially when they are leaving the company
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