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ManageEngine ServiceDesk Plus MSP

ZOHO Corporation Private Limited | 9409

Windows, Windows Server 2016 Base English-Full-Base-2018.10.14 - 64-bit Amazon Machine Image (AMI)

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External reviews

2 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Full-featured Ticket tracker that is easy to learn

  • May 15, 2019
  • Review verified by G2

What do you like best?
The design isn't overly complicated. After joining a company that had already implemeneted ServiceDesk, it only took one training session to learn everything I needed.
What do you dislike?
The autoresponses have some odd formatting sometimes. It can be customized to make the emails more aesthetically pleasing, but I wish that the default email styling was a little better.
What problems are you solving with the product? What benefits have you realized?
Servicedesk provides an easy way for me to track and complete requests and tickets. Within the organization, it allows reports and status to be easily shown with live updates.
Recommendations to others considering the product:
This is a fully-enterprise solution. For any implementation serving less than 50 users please evaluate carefully.


    Insurance

ManageEngine ServiceDesk Plus for helping our IT Helpdesk

  • March 25, 2019
  • Review verified by G2

What do you like best?
with this software all request from the user can centralization to our helpdesk team. and we can use it for reporting.
What do you dislike?
this software have so much features so we need time to time to learn about this software.
What problems are you solving with the product? What benefits have you realized?
all request in one software, so the user who need guide from IT Helpdesk can making a ticket.


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