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External reviews

59 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jonathan H.

Identity Management Excellence

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
Utilizing the Accounts Discovery function within CyberArk, along with its REST API, we have automated the detection, sorting and onboarding of new privilaged accounts freeing up man hours that used to be spent tracking down and manually adding accounts.
What do you dislike about the product?
I believe the single thing that I have disliked about CyberArk was the product documentation. As an administrator, trying to use the past documentation methods, finding specific procedures was difficult. This issue has been much inproved with the web-based documentaiton.
What problems is the product solving and how is that benefiting you?
Initially, the CyberArk PAS suite was implemented to reduce the risk of privileged passwords being stored in multiple spreadsheets around the enterprise. These spreadsheets were impossible to keep track of, as employees were forewver making local copies which created both a security issue, but also a support issue. When the Security Operations team would initiate a password change project for a specific segment, all of the "stored" passwords on the employee-copied spreadsheets would be wrong, resulting in an increase in SOCC calls for assistance with account lockouts.


    Investment Management

Market leader

  • August 18, 2023
  • Review provided by G2

What do you like best about the product?
CyberArk can manage passwords and sessions of a huge number of devices/endpoints. It is highly customizable, but it may require extensive product and scripting/programming knowledge.
What do you dislike about the product?
As configuration options are very extensive, it is sometimes hard to find the correct and complete way of customization or specific configuration. The documentation is rather basic and it is missing may use cases.
What problems is the product solving and how is that benefiting you?
It's a privileged access management tool so it helps in making sure that all privileged accounts are compliant. It's an important measure against credential theft.


    Management Consulting

More that 12 years of experience with CyberArk EPV

  • August 16, 2023
  • Review verified by G2

What do you like best about the product?
Its ability to provide secure session issolation as well as automatic password managent for wide range of different types of target devices.
What do you dislike about the product?
User experience based on two different web environments.
What problems is the product solving and how is that benefiting you?
Password management of all privileged accounts withing the organisation.


    Manufacturing

CyberArk review.

  • August 16, 2023
  • Review verified by G2

What do you like best about the product?
Password rotation and abilities to track account usage.
What do you dislike about the product?
Upgrades aren't easy. Also, reporting could be better.
What problems is the product solving and how is that benefiting you?
The biggest issue for us was password rotation.


    Accounting

Highly capable product

  • August 14, 2023
  • Review provided by G2

What do you like best about the product?
When implemented correctly, it can reduce risk of credential compromise, but people should be ready to put the effort into making this work as intended and not having it become a "storage" facility.
What do you dislike about the product?
It's really more about the organization where support has not been as good as I would've hoped. A "large" org should have the capability to go directly to a higher level support tier when issues arise. Also, account personel could be more responsive to customer requests and needs. We tried a TAM in the past, and that didn't work out. A contnual check in with customers on a technical and non-technical basis is needed to help drive customer product ROI and vendor product development.
What problems is the product solving and how is that benefiting you?
With credential compromise a primary attack vector, we are reducing our risk when and where this technology is applied to our privilege accounts. They exist not only in interactive admin accounts, but in service and application accounts as well.


    Insurance

Cyberark PAM is a great product.

  • August 14, 2023
  • Review verified by G2

What do you like best about the product?
Cyberark PAM is great tool for managing and rotating passwords. The tool manages ensures our passwords are secure and rotated on a regular and consistent basis which helps us address several audit findings.
What do you dislike about the product?
The Cyberark PAM user interface is a bit clunky and could use some refining.
What problems is the product solving and how is that benefiting you?
PAM is configured and managed to ensure that our passwords are secure and rotated on a regular and consistent basis. This ensures several audit items are addressed.


    Telecommunications

Good suite with a steep deployment and learning curve

  • August 14, 2023
  • Review verified by G2

What do you like best about the product?
Can be a very powerful and comprehensive PAM suite.
What do you dislike about the product?
On prem deployment and user/administrator learning curves can be steep which inhibit uptake
What problems is the product solving and how is that benefiting you?
Privileged account lifecycle and secure secret storage


    Banking

CyberArk - the standard of PAM

  • August 14, 2023
  • Review verified by G2

What do you like best about the product?
The user interface is perhaps one of the best when it comes to the PAM space. Making things easy for the end user makes and admins life so much easier. Other providers do lack this ease of use.
What do you dislike about the product?
Robust reporting. CyberArk lacks indepth reports that other PAM provider have. Its very unfortunate and CyberArk seems to fall behind the 8 ball on this catagory.
What problems is the product solving and how is that benefiting you?
Currently, CyberArk is solving our privledge account situation across all platforms. This helping us reach the next level of security and helping us with serveral audit findings.


    Pradeep S.

CyberArk Exploring the Power and Importance of PAM solution

  • August 14, 2023
  • Review provided by G2

What do you like best about the product?
Fortifying Security Infrastructure is the vital role of CyberArk PAM
What do you dislike about the product?
The Project time takes bit longer because of various complex componets
What problems is the product solving and how is that benefiting you?
The firest important asspects of Cyberark PAM is addressing critical Security Gaps , Operational efficiency , Auditing and Montioring


    Daniel R.

Best choice for Privileged Access Management tool

  • August 14, 2023
  • Review verified by G2

What do you like best about the product?
Both on-premises or cloud version, multi level encryption, possibility of integrations with many systems
What do you dislike about the product?
Documentation - it is getting better each year, but there is still plent of things to improve
What problems is the product solving and how is that benefiting you?
Privileged Access Management of users and applications identities