Endpoint Central (Desktop Central) | Endpoint management solution
ZOHO Corporation | 11.1.2239.2Windows, Windows Server 2019 Base 2022.02.02 - 64-bit Amazon Machine Image (AMI)
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Centralized management of PC and server
What do you like best about the product?
I like the remote control that allow me to help users with the common problems. It is very useful the centralized management of Windows update. It is a great alternative to WSUS.
What do you dislike about the product?
It is very difficult to import custom setup and create custom job. Sometimes I have some issues with them.
What problems is the product solving and how is that benefiting you?
We removed the WSUS machine and we can update all the machines during the night without disturb users.
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Great desktop management application
What do you like best about the product?
The support team is constantly looking for input from their customers as to what features are desired. Desktop Central integrates with Active Directory for importing new computers and users. It has a great price point. The self service portal is easy to add applications to. The ability to update third party applications is wonderful and they are adding additional applications all the time. The ability to stage updates for both OS and operating system is great! Their training videos cover almost everything you would ever need to know about the system, which makes deployment and use simple.
What do you dislike about the product?
The list of applications that they support for third party application updates isn't as large as I hoped and it does not integrate with any of the app stores.
What problems is the product solving and how is that benefiting you?
Updating applications and operating systems, as well as remote administration. This system is the most featured and easiest to use system for desktop management that I have ever seen.
Recommendations to others considering the product:
Give them a try you will not be disappointed!
Worst Support
What do you like best about the product?
The product itself is a good one since there are a lot of tools in it. but it is not mature enough.
What do you dislike about the product?
Noone answeres the phone.
Email support is too slow.
No respect to customer requirements.
Low quality Support Staff.
Email support is too slow.
No respect to customer requirements.
Low quality Support Staff.
What problems is the product solving and how is that benefiting you?
We have relied on this product for internal operations, end user support, etc. But without a good support, no software is good.
Recommendations to others considering the product:
Their support is terrible. I would not recommend to move to this product unless you are sure about the support.
One of the better desktop management softwares
What do you like best about the product?
The configuration of the software is easier than SCCM or other products like it.
What do you dislike about the product?
This product should have more options and features like SCCM
What problems is the product solving and how is that benefiting you?
Cost of Desktop and Mobile management because our SCCM cost was much higher
Good
What do you like best about the product?
Easy to organize devices and maintain organization in department.
What do you dislike about the product?
Not much that I disliked about the product but did not use too in depth.
What problems is the product solving and how is that benefiting you?
Remote management and inventory
Good platform for the money to manage the IT Infra
What do you like best about the product?
I liked the integration with other software from ManageEngine portfolio. I also have liked the pricing plan.
What do you dislike about the product?
The working process is not very straight forward and easy to understand from the beginning, but after some time you get used to it.
What problems is the product solving and how is that benefiting you?
The software was intended first for the vulnerability scan and patch management for MS and non-MS software, instead of using MS only WSUS or pricier solution like SCCM. I also found very handy the software management part.
ManageEngine Desktop Central
What do you like best about the product?
Single console to manage desktops, mobiles and laptops across locations. Also it is a network agnostic tool so helps in a hybrid environment like ours.
What do you dislike about the product?
Some of the features could include effective inventory and Asset management solutions that are currently missing.
What problems is the product solving and how is that benefiting you?
Manage all the end user assets across 40+ branch locations centrally
Recommendations to others considering the product:
Look at having the cloud option instead of perpetual licensing
Great remote software
What do you like best about the product?
Patch Management and workstation statistics
What do you dislike about the product?
Not all command line commands work and agent installation
What problems is the product solving and how is that benefiting you?
Being able to manage each workstation individually and audit all workstations on the network
Manage my sanity
What do you like best about the product?
The all over use of the product is really good, I like the interface the most. Very easy to use and manage.
What do you dislike about the product?
It can get a little slow when trying to move to other parts of the page.
What problems is the product solving and how is that benefiting you?
I am able to assist user at a faster pace then our old service desk solution.
Recommendations to others considering the product:
Test it out to make sure it is exactly what you want in a support system.
ManageEngine Desktop Central Review
What do you like best about the product?
Fully scalable and free for small businesses. It schedules updates on your Mac, Windows and Linux machines and remotely manages all of that. Deployment was easy.
What do you dislike about the product?
When you view the main application, sometimes the libraries clutter the display. Otherwise, all good.
What problems is the product solving and how is that benefiting you?
It enables our company to remotely manage machines, software, and even compliance issues with ease.
Recommendations to others considering the product:
It's a great product at a very affordable price.
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