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Desktop Central MSP (250 Computers|Single User) - Endpoint management

ZOHO Corporation | 10.0.711

Windows, Windows Server 2019 Base 2020.07.24 - 64-bit Amazon Machine Image (AMI)

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External reviews

5 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jamie L.

Effective solution for MSP's

  • November 16, 2021
  • Review provided by G2

What do you like best?
Manage engine desktop central for MSP provides a powerful RMM system that's scalable. You can manage multiple clients and endpoints for each client. The software is self-hosted and installed on a local or cloud-based hosting system like Azure, Amazon, or Google Cloud. The licensing of the software includes the ability to manage up to 25 endpoints for free, so it's cost-effective if you're a new business. The installation is simple, and there's plenty of documentation to help. There's plenty of community configuration templates and scripts that you can use.
What do you dislike?
I don't particularly like that it requires you to install it on your system. It's not a cloud-based product though you can install it on cloud servers. I found over time that if you do not change the default ports, you can open your cloud server to various attacks. Configuring the certificates for SSL was cumbersome as there is no integration with SSL providers and requires you to install and update your SSL certificates automatically. The notification system that includes email wasn't the easiest to set up, and it was challenging to set and keep working. I use Microsoft 365 for cloud email, and it was difficult to setup and use with our online exchange server.
What problems are you solving with the product? What benefits have you realized?
Finding cost-effective remote management and monitoring products can be difficult for MSPs when you're starting. Most companies have contracts and minimum purchasing requirements. Desktop Central MSP is great to start. It does get pretty expensive to expand past 25 endpoints.


    Hospital & Health Care

Feature-rich product with a diverse set of systems management capabilities

  • October 17, 2020
  • Review verified by G2

What do you like best?
The System Health reports related to patching are especially helpful and provide a good high-level overview of patch health and installation throughout the organization.

The self-service portal is nice as it allows end users to install approved software on the fly without IT intervention or local admin rights.

Our service desk also uses several of the remote management features regularly (remote command line, remote desktop / assistance, file transfer.
What do you dislike?
For patch management, ManageEngine uses its own scheme for numbering patches. With some reliance upon this, it is a bit more cumbersome to translate patch numbers from CVEs to MS KB bulletin IDs to ManageEngine patch numbers for reporting purposes. It is possible to search for patches by MS KB number, but the system is better at finding them by ManageEngine patch number.

A second item we find a bit frustrating is that it can be a bit difficult to keep third party patches updated in the self-service portal. For example, if you publish [application] version 1.3.5 to the portal, and then version 1.4.2 is released, there's not an easy way to have the system automatically replace the older version of the software with the newer version in the portal. It would help to reduce administrative overhead if this could be automated somehow. This is especially applicable to one-off programs that remote users without local admin privileges may require on the fly (for example teleconferencing applications and plug-ins).

Finally, we like to use the product as a central repository for inventory, however it does not have the capacity to inventory anything other than computer systems that have the agent software installed.
What problems are you solving with the product? What benefits have you realized?
This application solves the problem of patching third-party (non-Microsoft) applications which cannot be patched using Windows native tools (such as WSUS and SCCM without add-ons). This product also acts as our primary tool for remote desktop support, as we have a highly geographically disbursed client base.
Recommendations to others considering the product:
The toolset is very comprehensive and may have features that overlap those of other products in your environment. Consider your use case and plan accordingly. Before deploying to production environments, consider a free trial if offered by the vendor to ensure that the product will perform according to your business needs.


    Renewables & Environment

Great tool to manage devices

  • October 21, 2019
  • Review verified by G2

What do you like best?
This product eases the management of all devices in the company, PCs, laptops and mobiles. Remote access is a great feature even when users are outside corporate network.
What do you dislike?
It is not easy to deploy some software as automatic installation.
What problems are you solving with the product? What benefits have you realized?
We’ve managed to patch, install software and create device inventory from a single point in a very easy way.


    Education Management

centralized client desktop solution

  • April 05, 2019
  • Review provided by G2

What do you like best?
compatible with all of mac, windows and linux machines, as well as peripheral
What do you dislike?
interface looks out of dated, questionable security
What problems are you solving with the product? What benefits have you realized?
single solution to manage client computers for all distros


    michelle s.

a lot of helpful features, some basic capabilities missing

  • October 26, 2018
  • Review verified by G2

What do you like best?
agent reporting into the server works great when it works, status of machine is (mostly) accurate.
What do you dislike?
does not give reliable feedback on status of software deployments, no way to customize home screen/dashboard.
What problems are you solving with the product? What benefits have you realized?
ability to closely manage endpoints, including updates, inventory, patching etc.
Recommendations to others considering the product:
setup an internal evaluation first to confirm the product would work for you organization.


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