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Great CRM Software!
What do you like best about the product?
We love the flexibility available with OroCRm. It helps you capture and nurture prospects and better understand your prospects and customers.
What do you dislike about the product?
We found the interface was not super intuitive and easy to use. Took a little while to get used to.
What problems is the product solving and how is that benefiting you?
It makes it easier for us store prospect and customer information that we can access at anytime.
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This crm softwear is easy to use.
What do you like best about the product?
Easily connects to all types of business services. Permission to access information from other systems such as e-commerce systems, email marketing or user support is possible and the possibility of having new business applications can be seen with the new features of this CRM that can be built and developed. The model ensures that users' information, data and wishes are satisfied with the product and monitors their care. Fox, good for me.
What do you dislike about the product?
Skills are required for the program. Part of the process involves training staff to learn how to manage information and how to communicate with customers and expectations, as well as to resist change. However, it may take time to encourage employees to agree to change and use applications as a tool for customer data, workflow, employee performance, and business growth.
What problems is the product solving and how is that benefiting you?
It helped us a lot in designing and developing our workflow. This tool provides the ability to define workflows to perform routine business processes. Is it intended to increase employee productivity and information management.I really love it.
The most flexible multi-channel Customer Relationship Management solution
What do you like best about the product?
Our whole experience with Oro - from discovery calls to product design to customer onboarding, and support - has been perfectly executed. The Oro team worked extremely hard to ensure our organization not only had any CRM but the CRM we needed.
What do you dislike about the product?
I dislike that sometimes does not do a good job of digital marketing because some functions are missing or have been implemented in a rudimentary way, campaign management is often tedious and not very modern what is usually little attractive to customers.
What problems is the product solving and how is that benefiting you?
With the application of this software I have solved problems of management of clients of the Organization and potential clients, its greatest virtue is to offer me a large amount of statistical information, with which it facilitates the decision-making in business, capturing all interactions with the clients regardless of the channel.
Great for retailers, online sellers, e-commerce managers
What do you like best about the product?
It comes with easy to deploy email marketing campaigns. It's a comprehensive CRM that offers pretty much all the features that one would expect from such a tool. The data filters are also really neat.
What do you dislike about the product?
More customization options could come in handy.
What problems is the product solving and how is that benefiting you?
Basic CRM needs like managing and processing sales-related data (customer data, sales stats, etc.)
Recommendations to others considering the product:
Give it a try, it's pretty handy.
The best for online retailers, which allows them to access information they have never had before
What do you like best about the product?
It easily integrates with all kinds of business applications. This allows access to data from other solutions such as e-commerce systems, mail marketing or customer support, and which is extensible, which means it has an application market where it is possible to locate additional modules that extend the basic functionalities of this CRM and allow customize it to measure as a module focused on capturing data from customers interested in products, capture and save information about profiles and interests, for me the best of all
What do you dislike about the product?
A period of familiarization with the program is required, part of the process includes the training of the staff, so that they learn to use the information and interact with the clients and potential clients that together with the resistance to change, but it may be necessary to dedicate time to motivate staff to accept, adapt and use orocrm as a tool of benefit for clients, workflow, employee performance and the growth of the company
What problems is the product solving and how is that benefiting you?
It helped us enormously to design and develop our workflow. This tool offers the ability to define workflows to carry out the usual tasks within the framework of the company. Is that its goal is to achieve increased productivity of workers and manage information
Recommendations to others considering the product:
Remember that orocrm is designed for SMEs and available onlin, it is easy to use and has tools for marketing and sales. You can create custom reports and customer segmentation.
Best CRM to connect with OroCommerce or Magento
What do you like best about the product?
The flexibility and connectability with third-party solutions.
Customer Management and the very precise workflow.
Customer Management and the very precise workflow.
What do you dislike about the product?
The UI can be improve (like on PIM Akeneo for example).
What problems is the product solving and how is that benefiting you?
Manage all customer between the real stores, the website and social networks.
In order to develop a cross channel tracking.
In order to develop a cross channel tracking.
Recommendations to others considering the product:
Do design workshops and involve the entire company around the project.
Very good CRM tool. Easy to use, data is invaluable
What do you like best about the product?
The amount of data accessible and the many ways of filtering it. Very easy to use.Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.
What do you dislike about the product?
Dashboards should be more customizable. Sometimes data is hard to find.menting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.
What problems is the product solving and how is that benefiting you?
Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.The amount of data accessible and the many ways of filtering it.
Recommendations to others considering the product:
Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.
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