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External reviews

1,180 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Rodrigo K.

Nice

  • March 01, 2024
  • Review verified by G2

What do you like best about the product?
Reliable, works well, easy to connect to different sources, robust
What do you dislike about the product?
Can take quite some time to load, but guess it depends on how the data team sets Looker up
What problems is the product solving and how is that benefiting you?
Marketing campaigns data and attribution


    Sameer G.

Not an embedded analytics tool, worst decision to go with it

  • January 31, 2024
  • Review provided by G2

What do you like best about the product?
It demos well, and has good drill down capabilities
What do you dislike about the product?
Looker doesn't have the DNA to be an embedded analytics tool, but we certainly got sold on that idea to make our reports be powered by Looker. As bad as the product is, their support and CS teams are worst. The renewal monkey shows up when it's contract renewal time, but never to help us solve problems and we have made the decision to peel back.

1. Poor framework for customizing reports - this is not for the faint of heart. But assuming you can get through this and get all your customers to learn this, the rest kills it.

2. Poor performance - loading times awful, and their own iframe takes atleast 10 seconds to load (without data).

3. The download functionality is clunky. If you can get through the complexity of customizing reports and perforamance and take the time to build a report, you can't download in the same format you built - the headers are clunky. When we took our case to the head of the division, her response verbatim - "Why would you take all the time to build the report and then download in excel?". This highlights they are tone deaf and don't want to undertstand how users are using it (we are a finance application and finance folks live in excel).

When asking for help, we never get past L1 or L2 support, the renewal monkey will show up eventually but we will be gone by then.
What problems is the product solving and how is that benefiting you?
Offer clean and simple reporting that can be easily customized by our users


    Sandeep S.

BI tool with lot of limitation & complicated architecture

  • January 25, 2024
  • Review verified by G2

What do you like best about the product?
User Interface is kind of good, has integration with many 3rd party plugins like AWS, GCP, Bigquery
What do you dislike about the product?
Complicated architecture , developing & deploying custom queries is kind of complicated
What problems is the product solving and how is that benefiting you?
We are trying to build buisness dashboards on looker - primarily focusing on cloud billing cost management


    Richay B.

Great tool for analytics

  • January 11, 2024
  • Review verified by G2

What do you like best about the product?
Using Looker in my everyday task and happy with the number of features and accurate information that it provides
What do you dislike about the product?
Sometimes, looker can take time depending on the type of analytics but otherwise it is a great tool to use for analytics
What problems is the product solving and how is that benefiting you?
Analysis of data and it provides key insights on client's account/performance


    Consulting

Slow and difficult

  • January 09, 2024
  • Review verified by G2

What do you like best about the product?
Easy to make dashboard and with quick selects.
Easy to connect to various tools
What do you dislike about the product?
Not as easy to combine and use data, needs a lot of prework.
What problems is the product solving and how is that benefiting you?
Building overview for form input that is near impossible to do in just Excel/Sheets


    Information Technology and Services

Easy to use and customize visuals.

  • January 02, 2024
  • Review verified by G2

What do you like best about the product?
I appreciate how simple it is for me to edit and update queries and visualizations. I am not very technical, and can still manage to create my own dashboards.
What do you dislike about the product?
I wish there were more out of the box recommendations on charts that may be better to display the data.
What problems is the product solving and how is that benefiting you?
Looker is the solution for our company to make data accessible to all teams to make better decisions.


    Computer Software

Best Dashboard for tracking

  • December 20, 2023
  • Review verified by G2

What do you like best about the product?
Very simple interface, and shows all my team's activity which helps me to stay on track. I use it almost on an everyday basis , and it is integrated with our Admin console. Pretty easy to use too.
What do you dislike about the product?
It's not so easy to customize, follows a particular color format. It'd have been good if the UI was a bit customizable, and also data gets updated a wee late.
What problems is the product solving and how is that benefiting you?
The way it presents data in such a neat, distributed manner is such an eye candy.


    Computer Software

Powerful BI Tool

  • December 19, 2023
  • Review provided by G2

What do you like best about the product?
Looker has helped my team rally around one centralized dashboard that is easy to understand, easy to manipulate without breaking anything, and easy to share with other teams.
What do you dislike about the product?
The learning curve is steep! Though I have found my way around and managed to get a lot out of Looker's features, I know that I'm barely scraping the surface. As a marketer, I don't know if I'll ever be able to invest enough time to become comfortable with some of Looker's more complex features.
What problems is the product solving and how is that benefiting you?
Looker offers access to business intelligence in a way that allows me to manipulate the data myself to get at important business context. This has helped my team in planning/communicating priorities, since everybody on my team is able to access and interpret our data. Though we have an analyst assigned to help us (internally), we are able to do a lot of discovery unassisted.


    Computer Software

Solid Business Intelligence Tool

  • December 19, 2023
  • Review verified by G2

What do you like best about the product?
Being able to see a bunch of data at once and more easily manipulate it vs. pivot tables and slow loading times in Google Sheets or Excel
What do you dislike about the product?
Not as much about the tool itself, but more that you have to heavily rely on our internal data team to get things done, which can be a bottle neck, so I wish there was less barrier to entry to really master the tool
What problems is the product solving and how is that benefiting you?
Lot of different data sources in one place that is way easier to manage than in a platform like Salesforce or Metabase


    Internet

Organizational Business intelligence Tool

  • December 19, 2023
  • Review provided by G2

What do you like best about the product?
Looker is a great tool for allowing your business to go to one cloud source in search of explore models and no code data reporting.
What do you dislike about the product?
The customer support is not great and it is difficult to get a hold of someone if you need support. Looker dashboarding and visualizations can be limited and requires Looker Data Studio if you want more in depth reporting. This can be confusing for end users trying to figure out which tool to use for what purpose.
What problems is the product solving and how is that benefiting you?
Looker is the front end tool for allowing our organization to access certain explore models in building out no-code visualizations. We use it for internal and sometimes external reporting.