The typical use cases for Radware Bot Manager involve ensuring that web scraping and data exfiltration is not that easy, and also identifying source IP addresses or which users are doing the scraping.
Radware Bot Manager
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Boosts efficiency and reduces operational costs with effective IP tracking
What is our primary use case?
What is most valuable?
The best features of Radware Bot Manager, as a client, include the reporting because it is easy to understand, easy to read, and easy to get developers or system engineers to understand what they need to implement to secure either a web form or an API, anything similar to that.
Radware Bot Manager has positively impacted our organization because we had masses of scans that took place against certain addresses, allowing us to identify those either good or bad. For instance, when the marketing team contacted a scraping company to get more clicks to the website without informing the technical team, we were able to block the source IP address and the marketing team then started collaborating with the development and operational teams to ensure that the correct information is passed on to engineers to get it.
What needs improvement?
I don't know how Radware Bot Manager can be improved; when I used it, it fulfilled my requirements. Maybe people who are new to it, or haven't used anything similar before, might say that the configuration is a bit difficult unless you're a technical person who understands the flow or the URL environment. Then the setup is really easy, and you can go live basically.
For how long have I used the solution?
My experience with the Radware Bot Manager solution is approximately five years, maybe six years.
What was my experience with deployment of the solution?
We used the European node, and while there were talks of getting additional nodes down in South Africa, I don't know if they did or if they now have presence in South Africa, but it was really stable because we also had most of our Cloud environments in Europe.
What do I think about the scalability of the solution?
The scalability of the solution is good.
How are customer service and support?
I would rate the technical support from Radware Bot Manager a nine on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before choosing Radware Bot Manager, we evaluated other solutions including Netskope, Palo Alto, and Radware.
The main differences between these solutions are from our side, ease of deployment and not having to reinvent the wheel. We had a lot of pains over the last couple of years with both Palo Alto and Netskope. At that stage, it was easier to make use of Radware Bot Manager than them because they were so mature and had improved their technical onboarding process, simplifying it.
How was the initial setup?
We utilize the customizable rules engine feature.
This feature has helped us significantly; as a client, implementer, or reporter, it made sure that we understood not just what it is but also the context.
What was our ROI?
We have seen an ROI from Radware Bot Manager. For us as the enterprise, it literally shows the impact on technical resources and also the egress data from Cloud services such as AWS and Azure has come down significantly, which definitely impacts the investment budget. We can see that there's a decline in costs for very specific environments.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing and setup costs for Radware Bot Manager shows that the setup costs were almost nothing because we made use of the trial manager. I just added our IP addresses and DNS names. Since we live in South Africa, the rand-dollar exchange rate impacts how much we pay—for instance, today it can be 15 Rand to a dollar, and tomorrow it might be 18 Rand to a dollar, which affects how the purchases take place.
What other advice do I have?
The scalability of the solution is good. I would rate Radware Bot Manager an eight out of ten because things have changed and there are other companies now.
It helped us to get attacks under control and improved the availability of our web application
What is our primary use case?
We use Bot Manager to protect our company's core application, website, and mobile app. The company uses Radware Application Protection with Bot Manager. The website uses Bot Manager to authenticate users. You can do manual authentication with the Google Authenticator application. Users can also log in using Facebook, Instagram, or a security ID.
How has it helped my organization?
Bot Manager is an excellent tool because bot-based threats are among the most difficult attacks on the Internet. Before Bot Manager, we were concerned about the viability of the website because we received so many attacks. Bot Manager helped us to get this under control and improved the availability of our web application.
Bot Manager reduced our false positive rate by around 80 percent. It significantly reduced downtime associated with attacks. We were getting constant attacks before Bot Manager and our website was timing out. In the Bot Manager portal, you can see the traffic and bots detected. It helps us determine the source of the attacks.
Our most recent project is an authentication profile. We integrated our website and mobile app with SSL single sign-on. Bot Manager provides the infrastructure needed to support authentication. That is one project in which Bot Manager helped us reduce the security issues.
Bot Manager reduces overhead costs on infrastructure. If your website infrastructure scales automatically with traffic, a bot attack will cause you to add more servers. With Bot Manager, we don't need to modify DevOps to scale up. You don't need to spend money to add more servers. We save around $20,000 a month.
We've saved a lot of time using this tool. I open a case with hardware support, and they analyze the behavior of the traffic I capture. We can establish a rule to allow this traffic in specific cases. I save time because I don't need to spend time configuring the rules.
What is most valuable?
Bot Manager is an excellent tool for analyzing traffic to detect suspicious patterns. It uses artificial intelligence to identify malicious behavior.
What needs improvement?
I would like more ability to configure custom rules. Currently, I need to open a ticket with support to request a specific rule that isn't available in the console. In some cases, I don't have visibility into the logs or they are too complicated to analyze.
For how long have I used the solution?
We have used Bot Manager for four or five years.
What do I think about the stability of the solution?
Bot Manager is highly stable.
What do I think about the scalability of the solution?
Bot Manager is scalable.
How are customer service and support?
Radware support saved us time developing rules for specific behaviors or issues. They have a lot of experience in this.
How would you rate customer service and support?
Positive
How was the initial setup?
Bot Manager is a cloud solution. We use AWS as our cloud provider. Our company has only one location in Europe, and we have one application serving as the front end of all our infrastructure. Only two people have access to the Bot Manager console, but we have a few million end-users. The solution requires no maintenance on our side.
What was our ROI?
We didn't see value instantly because we had many false positives in the first two weeks, so we had to adjust the configuration. We contacted support to create some custom rules and allow some types of traffic.
What's my experience with pricing, setup cost, and licensing?
Bot Manager is expensive, but I think it has better value compared to Akamai. It's worth what we pay.
Which other solutions did I evaluate?
I also tried Akamai Bot Manager. Radware is easier to administer and the interface is cleaner.
What other advice do I have?
I rate Radware Bot Manager an eight out of ten. It's simple to configure, and the support is excellent. You don't need to spend much time configuring the solution. You can typically configure one location in 15 minutes.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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