3CX Phone System
3CX | 3CX Phone System 20.0.0.1620Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Great phone system
What do you like best about the product?
The easy of transferring calls using this phone system
What do you dislike about the product?
The complexity of setting up the system.
What problems is the product solving and how is that benefiting you?
n/a
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Simply connectivity for all type of users
What do you like best about the product?
It's quite simple to handle and promote team communication via conferencing tools, users have a better understanding and interest by using movile devices.
What do you dislike about the product?
There is no possibility to register new contacts direct from gmail.
What problems is the product solving and how is that benefiting you?
Internal communication has been improved due to web client, enableling users to locate fast and easy colleagues within the network.
Recommendations to others considering the product:
Start Up investment is really afordable in comparison with similar solutions and provides several oportuinities to integrate with telephone brands wich simplifies decission making.
3CX
What do you like best about the product?
The system is easy to use and very cost effective. The one year free trial made this decision simple
What do you dislike about the product?
The occasional bug but they seem to address those relatively quickly
What problems is the product solving and how is that benefiting you?
We're a SIP telephony company and we've used several systems over the years to service our customers. When we found 3CX we knew we would be sticking with them. Overall their platform is the most stable resulting in happier customers. Also, 3CX will let you run the platform for free for 1 year which has been exponential to our revenue stream in addition to giving us time to adapt to the system.
Recommendations to others considering the product:
2 words: Free trial. Use it and decide for yourself. They offer online training as well so you can familiarize yourself with it. This platform is hard to beat.
Good for small Call Centers, not good for larger ones.
What do you like best about the product?
It has basic phone functionality. Answering, transferring, voicemail. Bare bones phone metrics. It does the job for smaller contact centers that are not as KPI focused and more focused on quality customer support.
What do you dislike about the product?
I don't dislike 3CX per se, because the things it lacks are things that it cannot provide for larger 30+ agent contact centers, During times of high call volume, calls can overload the system and drop many calls unexpectedly. It's not the greatest at a fair call routing system (like for example ShoreTel which will route inbounds to the agent with the longest idle time), the calls are sent to the same agents to the desired queues and can be answered by the same people without it at least being random. Data reporting is pretty basic. Nothing too detailed.
What problems is the product solving and how is that benefiting you?
We used 3CX in the early days of Snapsheet's call center. The call center outgrew the technology pretty fast and 3CX was not scalable in that regard. The call volume was too overwhelming for a call center that grew agent count from 30 to 70 to 100 in less than a year. It's a great phone system for smaller support centers.
Recommendations to others considering the product:
I would not recommend this phone system if you have a larger than normal call volume for inbounds, if you agent count is more than 30, and if you require comprehensive data reporting for performance based KPI's. If you have a smaller operation that focuses on detailed email and casework for your customer support, this might be a better option.
Great option to build your own telephone switchboard
What do you like best about the product?
Is a good option to have a full telephone switchboard managed and hosted by you.
The system run over Debian 9 Linux distribution and this is a very stable and reliable OS.
By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you.
Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, extensions, ring groups, voicemail, backups local and remote (via FTP), etc.
Additionally the server to host 3CX Telephone System must not have to much resources.
This gives you the possibility to have several instances in order to have a main 3CX Telephone System and another one like a backup. This is a "must" since within a lot businesses, NO telephone NO money.
The system run over Debian 9 Linux distribution and this is a very stable and reliable OS.
By other way, there is a free version license for a year which is a long time to test and decide if is a good choice for you.
Related to the management its very easy, the graphic interface web based give you all the option available to configure the system such as Inbound/outbound lines, extensions, ring groups, voicemail, backups local and remote (via FTP), etc.
Additionally the server to host 3CX Telephone System must not have to much resources.
This gives you the possibility to have several instances in order to have a main 3CX Telephone System and another one like a backup. This is a "must" since within a lot businesses, NO telephone NO money.
What do you dislike about the product?
Maybe the weak point is that we have only a year with the free subscription.
But you can save your config, reinstall with other email and get a new free subscription ;)
But you can save your config, reinstall with other email and get a new free subscription ;)
What problems is the product solving and how is that benefiting you?
To have our own telephone switchboard.
No dependecies from 3rd party companies.
No dependecies from 3rd party companies.
Recommendations to others considering the product:
If you need to have your own telephone switchboard managed by you, 3CX is the right option.
3CX made me feel like the 80s had come to the future!
What do you like best about the product?
I love the easy client app, web interface, and the fact that it was all DIY, with such a super support system, and documentation for almost every situation and setup. I did not have to ask anyone for help. It just worked.
What do you dislike about the product?
I only wish I could customize the client softphone app without having to buy anything. I could do it myself, but I haven't looked for the app assets yet to modify it.
What problems is the product solving and how is that benefiting you?
I started a company, and had a PBX up in an hour. Firewall setup, SIP Gateway, FQDN, all easy. I used to do this with WIRES and CIRCUITS. This was a breeze. We had a phone queue up in minutes. It's extremely fun for me.
Recommendations to others considering the product:
If you've used Asterisk, or ever had 8-inch floppies and a giant PBX in your house, you know the feeling. This makes it all a few clicks, and a minimum setup to work.
Works Smoothly Until it Doesn't!
What do you like best about the product?
I like having it on my computer versus having an actual phone on my desk
What do you dislike about the product?
It disconnects or has issues on occasion with sound
What problems is the product solving and how is that benefiting you?
Contacting leads in a timely manner. I've realized it allows us to be portable and work from home.
Recommendations to others considering the product:
It is better when you have an ethernet connection instead of wifi.
Good free and simple PBX.
What do you like best about the product?
I often have to try different software ... and a few months ago for a while I decided to try some PBX platforms. Among the many tests I had the opportunity to test 3CX. It can be installed from the command line on Debian operating system, by downloading the dedicated ISO or used on Cloud as Amazon AWS. I find it, with the update of the graphical interface, a very attractive and professional system! Simple to install and manage ... you can load custom songs for waiting and so on. I absolutely recommend it.
What do you dislike about the product?
Obviously, in addition to having strong points, has weaknesses. Such as the limitations of the FREE version compared to the paid version. But this is normal, otherwise it would not make sense to have two versions.
I encounter some problems with the inclusion of the configuration parameters of my switchboard in the Smartphone app. The configuration file arrives by email and you have to select "open with" and choose the 3CX app which, however, is often not selectable. I hope the problem will be solved in the next updates.
I encounter some problems with the inclusion of the configuration parameters of my switchboard in the Smartphone app. The configuration file arrives by email and you have to select "open with" and choose the 3CX app which, however, is often not selectable. I hope the problem will be solved in the next updates.
What problems is the product solving and how is that benefiting you?
I recommend it wherever a PBX is needed without having to spend money. You do not even have too much computer knowledge, just follow the excellent online guide and step by step you can complete the installation to have a 100% working system.
3CX I have already had the opportunity to install it in two non-profit associations and if they are found very well. Right from the start they were able to use it to the best of its functionality...
3CX I have already had the opportunity to install it in two non-profit associations and if they are found very well. Right from the start they were able to use it to the best of its functionality...
Recommendations to others considering the product:
Having said all this, I can only recommend the service to anyone who needs it. Really excellent and functional!
Simple to Implement and scalable
What do you like best about the product?
Since we use the cloud based solution it is to easy to implement. So we have a power phone system software, at low cost and possible to implement in a minor company, like ours.
What do you dislike about the product?
We don´t use many of its features, so there isn´t much to say.
What problems is the product solving and how is that benefiting you?
Obviously, communication between sectors. We started to differentiate our public and better serve them, since now we hit them faster with more specific solutions.
Excellent for the price
What do you like best about the product?
The price point is a lot cheaper than most other IP PBX products. Easy to manage interface helps those who arent experts in the VoIP field.
What do you dislike about the product?
Level of support provided and requirements to get that support really makes you want to avoid and try to resolve issues yourself.
What problems is the product solving and how is that benefiting you?
IP PBX for multiple branch offices and connecting the users together.
Recommendations to others considering the product:
You will find things that bug you about this product but nothing too serious to turn you away. It's a great product for price but dont depend on their support to assist you.
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