Ubuntu Linux is my operating system for daily use, and because I am related to networking operations, I prefer Linux over Windows. The FortiClient in Windows is very limiting and the IT department most of the time doesn't know how to open certain ports or are very limited in their skills with FortiClient, so I have more freedom to open ports and run some services with it.
Ubuntu 18.04 (Ubuntu 18.04 LTS) | Support by SupportedImages
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Discovering extensive documentation and seamless software integration elevates daily operations
What is our primary use case?
What is most valuable?
One of the best features of Ubuntu Linux is that if I need something, I just download it. Everything I need I could search for on the net and just download it and use it, whereas Windows is more problematic.
Ubuntu Linux's rapid support and extensive documentation are fine to me. Every time I need to do something, I find well-explained documentation about the process, so I have no complaints about the documentation or the info about how to do it.
What needs improvement?
I always use just the LTS versions of Ubuntu Linux, but I found recently some software that needs the 20.04 version, which is out of the support lifecycle, and those systems are needed by us, causing a problem when I tried to upgrade. The systems stopped working and it was a disaster, as they support the LTS but the old ones, and when I need to update some packages, they are out of the support system support cycle.
For how long have I used the solution?
I have used Ubuntu Linux for maybe 12 years.
How are customer service and support?
I have never rated the support or customer service of Ubuntu Linux as I have never used it.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing for Ubuntu Linux is that I always use the free version, so I never paid for any installations or support.
What other advice do I have?
I have not used Ubuntu Linux's cloud-init capabilities for configuring or managing instances in cloud environments.
I don't know of any things that could be better with Ubuntu Linux, as everything works fine.
On a scale of one to ten, I would rate Ubuntu Linux a 10 plus.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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