Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
GENESYS CLOUD CX!!!!THE BEST IN THE WORLD CLOUD CONTACT CENTER PLATFORM.
What do you like best about the product?
Genesys cloud cx is the best in the world cloud contact center platform that has always been of great help to our business. One of its advantages is its flexibility and scalability and it is highly customizable to fit your expectations. It is always up-to-date and it's easy and fast to deploy with very minimal effort. Overall, i like its performance and to be sincere, it's rare to find such an incredible platform without delays and with clarity.
What do you dislike about the product?
Genesys cloud cx is actually what we have been looking on a cost effective way of communicating. I also recommend it to all sizes of businesses.
What problems is the product solving and how is that benefiting you?
Genesys cloud cx supports outstanding and exceptional features such as;
1. Speech analytics.
2. Proactive notifications.
3. Conversational marketing.
4. Social customer service and contact center workforce.
5. Outbound call tracking and all these makes it the best-in-class cloud contact center platform.
1. Speech analytics.
2. Proactive notifications.
3. Conversational marketing.
4. Social customer service and contact center workforce.
5. Outbound call tracking and all these makes it the best-in-class cloud contact center platform.
- Leave a Comment |
- Mark review as helpful
GENESYS CLOUD CX HAS BEEN OF GREAT HELP FOR THE PAST 4 YEARS.
What do you like best about the product?
We are very much pleased with the great performance and progress of Genesys cloud cx. It supports outstanding and exceptional features such as;
Workforce management.
Forecasting.
Screen recording.
Reporting and voicemail.
It's so user-friendly, easy to understand and very easy to use.
Very easy to set up Artificial Intelligence which does the required job perfectly and smoothly.
It is very easy and fast to deploy with minimal effort and time.
Workforce management.
Forecasting.
Screen recording.
Reporting and voicemail.
It's so user-friendly, easy to understand and very easy to use.
Very easy to set up Artificial Intelligence which does the required job perfectly and smoothly.
It is very easy and fast to deploy with minimal effort and time.
What do you dislike about the product?
Sometimes the call quality drops and reports which are generated can be a bit confusing.
Limitation of tools and reporting to those not operating within the call group.
Nothing much.
Limitation of tools and reporting to those not operating within the call group.
Nothing much.
What problems is the product solving and how is that benefiting you?
One of the advantages of Genesys cloud cx is that it is very easy to use.
It is very easy to develop custom solutions.
I love the ability to make changes in response to outside factors.
It is very easy to develop custom solutions.
I love the ability to make changes in response to outside factors.
Giving better customer experience.
What do you like best about the product?
•I like the fact that it has continued to have rapid development, advancement and optimization,making it a reliable tool as it's always up-to-date.
•Has a good and open documentation center.
•Customer interactions are flawless as it has numerous communication channels like email,chat and voice.
•Has a good and open documentation center.
•Customer interactions are flawless as it has numerous communication channels like email,chat and voice.
What do you dislike about the product?
Its new Performance workspace could be made better for better metric tracking which will help in tracking bounced calls,which will help create better customer experience,other than that I can consider it a really satisfying and productive tool.
What problems is the product solving and how is that benefiting you?
It has benefitted both my business and customers as it is easier to communicate among each other promoting productivity and satisfaction in both business side and customer's side.
Great use of the all day software.
What do you like best about the product?
This software uses easy types of RPO. Help to email marketing.
1. email.
2. services.
3. integrations.
All services have been unique to Genesys cloud cx.
all member ratting 5 out 5 star.
1. email.
2. services.
3. integrations.
All services have been unique to Genesys cloud cx.
all member ratting 5 out 5 star.
What do you dislike about the product?
Genesys to be used easily but price no an eco friendly.
1. platform bugs have been showing.
2. please improve the error.
1. platform bugs have been showing.
2. please improve the error.
What problems is the product solving and how is that benefiting you?
Genesys Cloud all features have been great work easily all tools are the mange like.
1. autodialer.
2. chatbots.
3. email management.
4. customer support.
All service has been speedily working. Or growth for the business quickly.
1. autodialer.
2. chatbots.
3. email management.
4. customer support.
All service has been speedily working. Or growth for the business quickly.
MY REMARKABLE EXPERIENCE WITH GENESYS CLOUD CX.
What do you like best about the product?
Genesys cloud cx is a great and robust tool that is highly customizable to suit your needs and it solves a variety of problems.
It supports all options, text, email and in call.
It is one of the best application which we use freely and it provides lot of features like reporting, voice mail, screen recording, forecasting etc.
It's an amazing platform and it has improved our work agility.
It supports all options, text, email and in call.
It is one of the best application which we use freely and it provides lot of features like reporting, voice mail, screen recording, forecasting etc.
It's an amazing platform and it has improved our work agility.
What do you dislike about the product?
The only challenge i have ever encountered is that sometimes the call quality drops but this happens rarely so it's not a big issue.
What problems is the product solving and how is that benefiting you?
Genesys cloud cx is a great platform for group connection.
It has a very responsive, always available technical support team.
I love the fact that all messages are connected to emails which makes it super easy to retrieve and discover the discussion.
It works pretty well from home using laptop and mobile phone.
It has a very responsive, always available technical support team.
I love the fact that all messages are connected to emails which makes it super easy to retrieve and discover the discussion.
It works pretty well from home using laptop and mobile phone.
Delivering superior customer experience using Genesys Cloud CX
What do you like best about the product?
The tool has helped us in improving our customer experience. The chatbot feature in the tool enables self-assistance. This has been really helpful in our case. The real-time reporting of data from the tool has helped us in delivering personalized customer experience.
What do you dislike about the product?
The tool has multiple features and functionalities which might take some time for the users to get acquainted. But it is very easy to work with once you get used to it.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX is helping us in improving our customer experience by connecting with the customers and delivering personalized communication to them. This has really improved our customer service ability.
My experience with Genesys Cloud CX
What do you like best about the product?
It's an excellent cc platform. It helped us a lot during the pandemic.
It's highly customizable and solves a variety of problems.
It has all options in call, email, and text, and due to this, we were able to collaborate during the pandemic as well.
It's highly customizable and solves a variety of problems.
It has all options in call, email, and text, and due to this, we were able to collaborate during the pandemic as well.
What do you dislike about the product?
It's very good, but you cannot integrate it with other prominent software which was a letdown for us.
What problems is the product solving and how is that benefiting you?
Like every other software, it has some letdowns, but it acted as a very usable software during the pandemic and helped us to be as productive as we were in the office.
"Genesys cloud CX - Service contact center"
What do you like best about the product?
It is one of the best app which we can use it freely and it has provideall under one roof it has provide lots of features like screen recording and voice mail and forecasting and reporting and it has great API and SDK and it is the cloud based contact center solution.
What do you dislike about the product?
the premium little higher side for us apart from this providing clear channels for users to esclates and resolve issuses , particularly those related to custom development.
What problems is the product solving and how is that benefiting you?
genesys cloud help us to run inbound and outbound campaign for our prospects and existing insurance customers of our five brands apart from this we moved from solely voice and third party live chat to a fully integrated voice chat,SMS and email solution.
Review of Genesys Cloyud CX
What do you like best about the product?
its an amazing platform for group connection. It allows us to use chat email call under one application and it is also completely reliable as well. It has improved our work agility.
What do you dislike about the product?
Although it works excellently, few changes would make it good.
Like reports which are generated are confusing and call quality also drops sometimes.
Like reports which are generated are confusing and call quality also drops sometimes.
What problems is the product solving and how is that benefiting you?
It provides us to manage call chats and email under one suite it saves our time and enhances our work.
Enhancing Customer Experience with Genesys Cloud CX: A Comprehensive Review
What do you like best about the product?
Genesys Cloud CX is a powerful contact center solution that has significantly improved our business's operational effectiveness and customer satisfaction. Administrators and agents may easily navigate its user-friendly interface, which guarantees flawless administration of customer interactions across numerous communication channels like voice, email, chat, and social media. We can effortlessly offer first-rate customer service at every touchpoint thanks to Genesys Cloud CX.
The cloud-based architecture of Genesys Cloud CX shows to be a game-changer as our company expands. It allows us to scale without sacrificing performance, allowing us to keep up with our clients' increasing demands. Our procedures have been made simpler and more efficient overall because to the platform's integration possibilities with a variety of third-party apps, including CRM systems and workforce management tools. Advanced features like conversational AI, intelligent routing, and predictive engagement have greatly increased agent effectiveness and customer happiness.
The cloud-based architecture of Genesys Cloud CX shows to be a game-changer as our company expands. It allows us to scale without sacrificing performance, allowing us to keep up with our clients' increasing demands. Our procedures have been made simpler and more efficient overall because to the platform's integration possibilities with a variety of third-party apps, including CRM systems and workforce management tools. Advanced features like conversational AI, intelligent routing, and predictive engagement have greatly increased agent effectiveness and customer happiness.
What do you dislike about the product?
Although Genesys Cloud CX is incredibly user-friendly, some users might initially find it difficult to understand all the features and functionalities. As a result, the onboarding process for new administrators or agents may take longer. Even though Genesys offers customer assistance, the quality and response times might be better. There could be a delay in finding the right information or solving the problem.
The platform might not provide the needed flexibility to accommodate particular business objectives or workflows in some use scenarios. Although it excels at streamlining operating costs, increasing agent productivity, and optimizing contact center procedures, some cutting-edge features, such as AI-powered functionalities or complicated routing, may necessitate a better grasp of the platform before they can be adopted.
The platform might not provide the needed flexibility to accommodate particular business objectives or workflows in some use scenarios. Although it excels at streamlining operating costs, increasing agent productivity, and optimizing contact center procedures, some cutting-edge features, such as AI-powered functionalities or complicated routing, may necessitate a better grasp of the platform before they can be adopted.
What problems is the product solving and how is that benefiting you?
Adaptive Routing: Ingenious routing algorithms are used by Genesys Cloud CX to guarantee that customer enquiries are routed to the most qualified agent or division in light of things like skill set, availability, and previous interactions. As a result, first-contact resolution rates rise and overall customer satisfaction rises.
Workforce Management: We can effectively schedule agents, optimize staffing numbers, and keep track of performance thanks to Genesys Cloud CX's strong workforce management tools. This enables our contact center to respond to consumer inquiries quickly away and with the necessary tools.
Analytics and Reporting: The platform provides thorough historical and real-time analytics, enabling us to keep track of crucial key performance indicators (KPIs) and make data-driven decisions to improve our customer service operations. We can further enhance customer service and expedite operations by integrating with CRM systems, business apps, and third-party solutions.
Scalability and Flexibility: Genesys Cloud CX offers the versatility to scale up or down in accordance with our changing company needs because it is a cloud-based solution. Due to our adaptability, we can respond to changes in call volume and client needs without making substantial infrastructure investments.
Security and Compliance: By providing features like data encryption, access controls, and compliance with industry standards like GDPR and HIPAA, Genesys Cloud CX places a high priority on security. This guarantees regulatory compliance while protecting private customer information.
We have seen a tremendous improvement in our entire customer experience, operational effectiveness, and data-driven decision-making skills since implementing Genesys Cloud CX. It has completely changed how we run our contact center, allowing us to provide first-rate service while addressing clients' changing needs.
Workforce Management: We can effectively schedule agents, optimize staffing numbers, and keep track of performance thanks to Genesys Cloud CX's strong workforce management tools. This enables our contact center to respond to consumer inquiries quickly away and with the necessary tools.
Analytics and Reporting: The platform provides thorough historical and real-time analytics, enabling us to keep track of crucial key performance indicators (KPIs) and make data-driven decisions to improve our customer service operations. We can further enhance customer service and expedite operations by integrating with CRM systems, business apps, and third-party solutions.
Scalability and Flexibility: Genesys Cloud CX offers the versatility to scale up or down in accordance with our changing company needs because it is a cloud-based solution. Due to our adaptability, we can respond to changes in call volume and client needs without making substantial infrastructure investments.
Security and Compliance: By providing features like data encryption, access controls, and compliance with industry standards like GDPR and HIPAA, Genesys Cloud CX places a high priority on security. This guarantees regulatory compliance while protecting private customer information.
We have seen a tremendous improvement in our entire customer experience, operational effectiveness, and data-driven decision-making skills since implementing Genesys Cloud CX. It has completely changed how we run our contact center, allowing us to provide first-rate service while addressing clients' changing needs.
showing 31 - 40