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NICE DCV for Windows (g3 and g4 graphics-intensive instances)

Nice s.r.l. | 2020.2

Windows, Windows Server 2019 Base Windows Server 2019 Base - 64-bit Amazon Machine Image (AMI)

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External reviews

4 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

It's just a NICE automation software

  • June 27, 2020
  • Review verified by G2

What do you like best?
It is not one of the best RPA software out there but some of it's feature are really good. I like the the ease to deploy unattended bots and the analytical features. The Real Time designer is good using it is as straightforward as writing a set of business rules that point to existing data sources, with no need to actually perform integration with these sources.
What do you dislike?
They provide a lots of feature they advertise but some doesn't work that great. Their optical character recognition is not that great and we have faced issues previously. Their UI is not that great and has a long learning curve apart from the software which has a very big learning curve. Although it is marketed for no code developers, it is really not for them. It requires a certain skillset to achieve a good automation in NICE software.
What problems are you solving with the product? What benefits have you realized?
Most of the clients use legacy system by automating it we are trying to save cost, errors made and time.
-> Most of the task which are simple repetitive can be automated by bringing in Nice which solves the issue.
-> If the implementation is good then you are able to realize a good amount of profit from the investment.
Recommendations to others considering the product:
There are some great alternatives to NICE please consider them before jumping to conclusion. There are some obvious benefits of NICE but I think there are some features lacking compared to market leaders.


    Sean M.

A good program but leaves room for improvement

  • May 10, 2019
  • Review provided by G2

What do you like best?
I like how easy it is to access previously recorded calls, and how great the database is for previously recorded calls.
What do you dislike?
I dislike the show startup time, and how the app frequently closes in error.
What problems are you solving with the product? What benefits have you realized?
Listening to calls that had issues that needed to be resolved, and evaluating calls for improvement.


    Plastics

NICE Call Recording

  • April 10, 2019
  • Review provided by G2

What do you like best?
NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in determining how employees interact with their customers in providing them with accurate and quick customer service.
What do you dislike?
There are many upgrades that may be needed to operate nice system solutions and that may cost too much money or could take a long time to deploy before seeing positive results
What problems are you solving with the product? What benefits have you realized?
In using NICE in the past they have been very helpful in solving all issues and have provided excellent support to front and end users utilizing their software.


    Banking

Great tool

  • February 19, 2019
  • Review provided by G2

What do you like best?
Organization is really good, very intuitive
What do you dislike?
Should be able to open calls in same window
What problems are you solving with the product? What benefits have you realized?
Records calls and provides a space for QA to grade and review


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