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Change Healthcare | 1

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External reviews

4 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Hospital & Health Care

Change Healthcare

  • October 26, 2021
  • Review verified by G2

What do you like best?
That we can get EOB's from our insurance companies.
What do you dislike?
Very difficult to get ahold of anyone in the correct department. The communication is very poor from this company.
What problems are you solving with the product? What benefits have you realized?
Not sure they help with problems. I have a lot of issues with Change Healthcare. Challenging company to get ahold of.
Recommendations to others considering the product:
Change Healthcare has a language barrier. A lot of the reps are hard to understand.


    Medical Practice

Easy but Customer Service is below par

  • October 26, 2021
  • Review verified by G2

What do you like best?
I like how you can search for claims easily.
What do you dislike?
Where do I start, the communication is the worst. There is not one department that can help navigate you to the correct department resulting in multiple transfers. You are lucky if you get to your final destination. If you are so lucky to get instructions on how to navigate or properly follow for any type of set up or change, beware that the instructions are more than likely incorrect and you have to call. Again, calling results in the loop of the black hole.
What problems are you solving with the product? What benefits have you realized?
Mostly adding physicians to the system to get claims status. Not many benefits other than getting claims.
Recommendations to others considering the product:
If you can avoid it, try to because the customer service is not great.


    Miguel B.

Very nice addition

  • August 10, 2021
  • Review provided by G2

What do you like best?
The way they mixed and or blended in immediately.
What do you dislike?
Not a thing everything fine and looking forward to a bright future.
What problems are you solving with the product? What benefits have you realized?
Certain products that save my recipients life .
Recommendations to others considering the product:
Due allow the extra agent.


    Hospital & Health Care

Excellent interface and view for clinicians

  • October 31, 2020
  • Review verified by G2

What do you like best?
The most helpful thing about Change healthcare for radiology is that it allows clinicians to maximize views of patient's scans and customize for best comparisons including multiple screens in one monitor to compare different scans from different dates. Also there are different views based on what windows of the body we are focusing on that will help in aiding clinicians to differentiate between different diagnoses that are critical to patient care. I also like the fact that it implements different types of images into one software and incorporates multiple imaging modalities. It also helps us measure the accurate dimensions of body parts in scans which is anatomically impossible to the naked eye.
What do you dislike?
I find some of the buttons a little confusing for features. It would help if there were more streamlined buttons for easier access for clinicians, especially for someone who is new to the software. It would also help if there were orientation popups that show new clinicians where buttons are located when we first open the program so it would orient us to be better in the future. It would also help if there was better resolution when using the program remotely from a personal computer as opposed to a computer of the network.
What problems are you solving with the product? What benefits have you realized?
I am using the software to review patient's data such as images and scans in a clinical setting to make clinical improvements for patients. I have found the software tremendously easy to improve patient outcomes as it allows me to compare previous images to current ones. I have realized that with this software it is extremely easy to see multiple type of images such as CT scans, X-rays, mammograms, ultrasounds, etc. It helps us as clinicians to realize there is software like this that will help us aid patients. By using this software on a daily basis for almost every patient that gets imaging done in the emergency room or in the hospital setting, we are able to make differences in patient's lives.
Recommendations to others considering the product:
It would help if there were more options in orienting ourselves with the software as clinicians before implementing it or fully using the features, it may be confusing for first time users.


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