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Signalfx for monitoring production infrastructure
What do you like best about the product?
Its a very well architected product. I love the ability to send metrics with high number of dimensions and then aggregate them in a lot of different ways (average, max, min, topk, percentiles)etc.
What do you dislike about the product?
The alerting system needs to improve. We are using it for alerting on our production system and there are times when the alerts behave funkily.. though a lot of these cases are gaps in our understanding emanating from unclear descriptions.
What problems is the product solving and how is that benefiting you?
Monitoring all major production infrastructure in addition to our custom metrics for microservices and stream processing engine.
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Most initiative alert creation experience
What do you like best about the product?
I've used a couple of other seeing platforms. It's almost always impossible to create an alert against two signals, but with signalfx it's very easy.
What do you dislike about the product?
It's sometimes opaque why an alert didn't fire. Also, it's not a great for alerting on one off events.
What problems is the product solving and how is that benefiting you?
Alerting and monitoring is very important to any business. Can't make money if you're down.
Recommendations to others considering the product:
They're data model is somewhat particular, so be aware of that.
Great Application
What do you like best about the product?
Love the ability to define metrics using statistical measures.
What do you dislike about the product?
Dashboard is a little cluttered, hard to organize dashboards and distribute across a number of users.
What problems is the product solving and how is that benefiting you?
Monitoring, Alerting, Vendor Management
Good but not yet the leader in this field. Awesome support . Not clear architecture
What do you like best about the product?
I like thier customer support the best. They are pretty fast with resolving the issues or telling me what to do. I have been able to mail the SA's directly and they have been pretty fast
What do you dislike about the product?
Few of the features i feel were not planned properly . E.g aws tags comes with the prefix aws_ , this screws up my dashboards as my application might be reporting with test while signalFx says aws_test and i cannot use both of them in the same dashboard.
SignalFx mostly is playing catchup with leaders such as Datadog. As a product, i feel datadog is much more matured compared to signalFx.
SignalFx mostly is playing catchup with leaders such as Datadog. As a product, i feel datadog is much more matured compared to signalFx.
What problems is the product solving and how is that benefiting you?
Infrastructure Monitoring and Reporting.
SignalFx offers a tremendously powerful monitoring/alerting platform with a few warts
What do you like best about the product?
SignalFx offers an extremely powerful paradigm, which really lets you analyze your data. It's pretty straightforward to ingest tremendous quantities of data, and then slice it on the fly however you want.
What do you dislike about the product?
The UI/UX are really really terrible, and need work. In particular, there are some pretty critical gotchas related to how timeseries are aggregated for display over long intervals (called rollups in their nomenclature) that aren't well exposed, and related to setting up detectors as realtime for alerting (called max delay in their nomenclature).
What problems is the product solving and how is that benefiting you?
Ingesting metric data for monitoring a microservice environment, alerting on anomalous events in said environment
Recommendations to others considering the product:
Be prepared that while the tool is tremendously powerful, you'll need to invest in tooling to cover some weaknesses in their UI (non-power users will feel lost)
Excellent product with superior customer service
What do you like best about the product?
While the product is excellent I have to say that what I like the best has been the top tier customer service. Every time I've had any kind of issue or question they have been quick to respond, polite, engaged, and actively seek to ensure I'm totally satisfied and everything is working.
They've also been very receptive to feedback and many of my suggestions have made it into the product.
They've also been very receptive to feedback and many of my suggestions have made it into the product.
What do you dislike about the product?
I wish it was easier to turn off metrics that I've got wired up to alerts. This doesn't come up often for me: mainly when I'm decommissioning a server.
What problems is the product solving and how is that benefiting you?
While we've used SignalFX for a lot of the standard system monitoring, the real win has come from a deep integration with one of our main applications. It's allowed our support personnel to more proactively reach out to our customers when they are having issues. This in turn has led to our customer base seeing us as more on top of things. Big win and has helped with customer retention and satisfaction.
Recommendations to others considering the product:
It's very easy to get started. If you're using AWS you can just connect your accounts. If you've got something else, you can just install collectd and use the default plugins. This gives you a decent baseline that you can build on. The real magic comes when you spend the time to understand how to make use of the analytics in tandem with working up custom stats with statsd (baked into collectd).
Great service. Great track record of improvement. Great promise.
What do you like best about the product?
Their visualizations of all different kinds of data are great. Their pricing model (data points per minute) really shows that they understand SaaS customers. This helps me manage spend by choosing what metrics I report and how often.
SignalFlow has been very useful for more complex charts. Their recent improvements to detectors is very welcome. We use a long list of their integrations (redis, mongodb, ES, C* and more) are great. They open-source the collected plugins which allows us to make local changes.
Like us, they are growing and looking to provide more and more features. We plan on using many of these new features as they are released / mature.
SignalFlow has been very useful for more complex charts. Their recent improvements to detectors is very welcome. We use a long list of their integrations (redis, mongodb, ES, C* and more) are great. They open-source the collected plugins which allows us to make local changes.
Like us, they are growing and looking to provide more and more features. We plan on using many of these new features as they are released / mature.
What do you dislike about the product?
The occasional "Down for Maintenance" pages (~2x / month) that require me to reload all of the wall-mount displays in the office. Occasional (less and less frequent) obviously bad data in charts. Usually fixed by a page reload.
I still wish for more flexibility / features for building and reusing charts and dashboards, but they have implemented a lot of our requests.
I still wish for more flexibility / features for building and reusing charts and dashboards, but they have implemented a lot of our requests.
What problems is the product solving and how is that benefiting you?
I run operations for a globally distributed (5 AWS regions) CAD SaaS. We use SignalFx for all of our operations monitoring plus a subset of our application (user behavior) metrics. We were very early customers of SFx and replaced Datadog with it. Our first year with them (2015) was a growth year for both of us. There were a bunch of problems in the beginning, but they have been great to work with and have really hit their stride in the past year.
As our service has grown, we have used SFx to grow with us. We are able to rapidly respond to service issues and get insight into how our application is performing and being used.
As our service has grown, we have used SFx to grow with us. We are able to rapidly respond to service issues and get insight into how our application is performing and being used.
Recommendations to others considering the product:
Use them. Plan to invest the time in getting metrics to them correctly. We had much better luck sending application metrics directly from our app than going through statsd to collected first. We still send host-level metrics from collected.
Strong foundation. hard to learn.
What do you like best about the product?
works mostly like how metrics systems work in big companies i've worked before (Amazon, Twitter)
What do you dislike about the product?
1. It's not obvious how metrics in my stack(python/django) translate to metrics in singalfx
2. the catalog is impossible to browse
3. everything need to be done in the UI. I would love to be able to save configs in my codebase and to be able share config/code for templates
2. the catalog is impossible to browse
3. everything need to be done in the UI. I would love to be able to save configs in my codebase and to be able share config/code for templates
What problems is the product solving and how is that benefiting you?
measuring latency, services performance, error monitoring
Easy to implement, better than DataDog
What do you like best about the product?
We implemented SignalFX fairly quickly on our AWS environment. The data we collect is hard to get with tools like DataDog. The SignalFX team was extremely helpful while implementing the solution.
What do you dislike about the product?
User Interface could be lot better when compared to similar products in the market.
What problems is the product solving and how is that benefiting you?
We Monitoring our AWS environment and use the data collected to better use the infrastructure and troubleshoot issues.
Amazing Company with a Solid Product
What do you like best about the product?
Integrations and customizations with SignalFx are relatively easy, and the support provided by their teams is second to none. Since adopting SignalFX, we haven't seen any noticeable downtime events or impactful service interruptions, the company is responsive to feature requests and bug reports, and our own teams love the functionality of the SignalFX site.
What do you dislike about the product?
There are a few minor limitations that really fall into the "would be nice" category in terms of urgency. Graphs and detectors cannot process more than 10,000 metrics (or hosts) at a time, alerting is limited to a single condition (instead of "alert when you see 'x' AND 'y' conditions concurrently"), and a few other features we'd like to see are missing, BUT solutions to all of these concerns are in their roadmap, so we're not overly concerned about them.
What problems is the product solving and how is that benefiting you?
Our in-house monitoring service was having difficulty supporting the scale of our platform, it was generating too much alert noise, it had a very limited feature set, and it was so inadequate that new teams at our company were forced to each use different monitoring systems for their own services. We were also blind to the magnitude of issues across our platform.
With SignalFX, we were able to immediately identify several platform-wide issues that we had absolutely zero knowledge about beforehand, and we realized than an entire fleet of instances we had provisioned were going unused. We've since resolved all of those issues, saving over $1 million per year, and we've consolidated all of our monitoring services onto SignalFX. It is now used by half our company so we can all solve problems faster, and we've used it for our newest customer-facing feature!
With SignalFX, we were able to immediately identify several platform-wide issues that we had absolutely zero knowledge about beforehand, and we realized than an entire fleet of instances we had provisioned were going unused. We've since resolved all of those issues, saving over $1 million per year, and we've consolidated all of our monitoring services onto SignalFX. It is now used by half our company so we can all solve problems faster, and we've used it for our newest customer-facing feature!
Recommendations to others considering the product:
Definitely review and understand the features of other competitor products. If a sorely-needed feature is available elsewhere, just let SignalFx know. They're eager to enhance their product as needed, and otherwise have a rock-solid product with a phenomenal team to support it. I do recommend investing in a Field Architect, at least for your first year, if you have a complex integration and can afford it. Not only are they an advocate for the changes you need, they can help make sure you're getting the most out of the product and that you're holding yourself accountable to delivering the value you've promised your own stakeholders.
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