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Powerful and simple tool for CRM
What do you like best about the product?
It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well.
What do you dislike about the product?
Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market.
What problems is the product solving and how is that benefiting you?
We can help our users very quickly with Helpshift and its powerful features. Especially automation, FAQ, and Custom Issue Fields sections are very useful for your reporting.
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A complete tool for Customer Support
What do you like best about the product?
It is effortless to adjust the tool for your company's necessity.
It has a lot of great modules and bots that help a lot with high demand.
I don't believe there's any tool similar to it on the market.
It has a lot of great modules and bots that help a lot with high demand.
I don't believe there's any tool similar to it on the market.
What do you dislike about the product?
The invoices are a little confusing at the beginning, but nothing to worry.
They have a friendly financial and customer success team that can explain all the questions.
They have a friendly financial and customer success team that can explain all the questions.
What problems is the product solving and how is that benefiting you?
We had many incoming webchat messages that our attendants needed to answer per day about the same questions. With Helpsfhit, we automated that with some BOT and automation. Now we can focus more on strategy than just on the operations.
Useful tool in customer experience
What do you like best about the product?
The interface is uncluttered and straightforward to use. Allows the metering of triggers, inclusion of tags and division by queues (related to each specific subject)
What do you dislike about the product?
Drops or failures in the system directly impact the operation. The search engine is also imprecise at times, and there are difficulties in integration with the database
What problems is the product solving and how is that benefiting you?
Helpshift facilitates the organization and division of customer requests. Allows the use of chatbots, which deflects part of the calls; as well as enables the forwarding of certain requests to specific queues
Customizable framework tool that matches my expectations
What do you like best about the product?
The most beneficial part of using Helpshift is custom bots that heps enhance experience
What do you dislike about the product?
Supporting FAQ in a multilanguage environment is a struggle for tool
What problems is the product solving and how is that benefiting you?
For us it is in-game application chat system which do not take user outside our product
The best text message software for Customer Experience.
What do you like best about the product?
Organization within sections, speed and agility, productivity.
What do you dislike about the product?
Some bugs: customers don't see the message sent, auto-assigning don't work sometimes.
What problems is the product solving and how is that benefiting you?
Most of the interactions are about financial issues from the bank I work. It's a good platform that grants me
anonymity.
anonymity.
Incredible and smart chatting platform!
What do you like best about the product?
What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well.
What do you dislike about the product?
What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable.
What problems is the product solving and how is that benefiting you?
The problems I'm solving are the clients' demands, first of all, and providing lots and lots of information to our bot to develop more tags related to the service. Thus, chatting with clients can be more accessible as we forecast their problems. Also, the benefit includes fast response and transparency.
Recommendations to others considering the product:
It's a great and fast chatting platform that counts on a lot of tools to provide the best service.
Usabilidade do Helpshift
What do you like best about the product?
O Helpshift é uma plataforma muito útil e é uma das mais importante pra desempenhar meu trabalho.
What do you dislike about the product?
Levando em conta a importância dela no meu dia a dia, o que mais me incomoda são os frequentes bugs apresentados, o que dificulta a realização de um atendimento excelente.
What problems is the product solving and how is that benefiting you?
O Helpshift me ajuda a desempenhar meu papel como CX dentro da empresa. É a plataforma que utilizo para garantir o bem estar dos clientes vinculas à empresa que colaboro.
Helpshift
What do you like best about the product?
We can talk to our customers, send images and emojis.
What do you dislike about the product?
Too many bugs and instability, specially in the last month.
What problems is the product solving and how is that benefiting you?
Talk in real-time with customers.
Ótima plataforma de atendimento ao cliente.
What do you like best about the product?
O Helpshift é uma ferramenta incrível para quem trabalha com atendimento ao cliente. Possibilita a troa de mensagens, envio de arquivos, organização de texto, e também, um atalho para que o cliente envie arquivos. Eu consigo atender vários clientes simultaneamente. Também é possível visualizar os comentários do cliente sobre o atendimento e a avaliação geral, que se torna um incentivo para aprimorar meus serviços.
What do you dislike about the product?
Ultimamente a plataforma tem travado bastante. O cliente não consegue visualizar as mensagens, e em outros casos, não somos notificados sobre as mensagens que os cliente enviam. Aparentemente, o problema foi resolvido.
What problems is the product solving and how is that benefiting you?
Agora consigo enviar imagens e figurinhas para o cliente, deixando o ambiente mais descontraido. Também consigo observar o que posso melhorar no meu atendimento através do feedback do cliente.
Recommendations to others considering the product:
Uma plataforam incrível de atendimento ao cliente, com várias possibilidades e funcionalidades. Acrescentará bastante a organização/empresa.
Uma plataforma de uso diário que ajuda no trabalho da empresa.
What do you like best about the product?
Eu amo que é uma plataforma usada para a comunicação da empresa com os clientes. Eu adoro usar para poder fazer meu trabalho e estar conectada em tempo real com os cliente. Estamos resolvendo problemas diários pela plataforma, com isso, a empresa está sempre podendo melhorar e ver o que está tendo problemas relacionados aos clientes para podermos melhorar diariamente. Isso é incrível. Não são todas as plataformas que tem essa qualidade que essa tem. Estamos sempre buscando superar e entregar um melhor produto na nossa empresa, e o helpshift ajuda da mlehor forma possível. Eu fico muito feliz em poder usar e compartilhar aqui o meu relato. Continuem sempre melhorando e atualizados para que as empresas possam sempre usar e melhorar os problemas dentro da empresa. Obrigada por serem os melhores.
What do you dislike about the product?
Não tem nada que eu não goste nessa plataforma. Uso diariamente por causa da empresa onde trabalho e me ajuda muito. Uma plataforma que está sempre atualizada. Com isso, não tenho nada para reclamar dessa plataforma. Amo usá-la diariamente, me ajudando com os problemas da empresa.
What problems is the product solving and how is that benefiting you?
Todos os problemas diários da empresa onde trabalho são resolvidos pela plataforma, então me ajudar muito. Fico feliz em poder resolver todos os problemas da empresa pelo helpshift, isso é muito bom. Trabalhar com uma plataforma sem ter problemas, pois já temos que resolver coisas diariamente e isso é excelente. Fico feliz em poder usar todos os dias para trabalhar!
Recommendations to others considering the product:
Eu recomendo a plataforma, pois é uma forma de resolver problemas da empresa e estar sempre em contato com o cliente. Me ajuda diariamente, então indico para outras pessoas usarem na empresa como forma de resolver problemas e ajudar nas soluções, para que tornemos a empresa onde trabalhamos melhor todo os dias.
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