My main use case for Netskope is for SWG and reverse proxy.
We have used Netskope for forward proxy to protect from different malicious websites, malicious links, and malicious files so that we can secure our environment.
Netskope - Public Cloud Security
NetskopeExternal reviews
83 reviews
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Increased security and threat detection save significant time
What is our primary use case?
How has it helped my organization?
Netskope has positively impacted our organization by securing all our systems, and the response time is also less, with a high catch rate for any incident.
What is most valuable?
The best features that Netskope offers in my experience include SSC for secure services, CASB which helps to protect from different attacks, SWG feature, cloud firewall, SDPN which helps to create an instant connection, and remote browser isolation which isolates uncategorized and risky websites.
Compared to Checkpoint as SaaS, the catch rate of Netskope was very high and the system consumption rate such as RAM, ROM, and memory consumption for Netskope was less compared to Checkpoint SaaS. Netskope has positively impacted our organization by securing all our systems, and the response time is also less, with a high catch rate for any incident.
What needs improvement?
Netskope's pricing is very high compared to other vendors, and compared to Zscaler, Netskope has less capability.
For how long have I used the solution?
In my last company, I have used Netskope for around one year.
What was my experience with deployment of the solution?
We encountered some challenges during the configuration process, but the Netskope support team helped us cope with all the challenges.
What do I think about the stability of the solution?
Netskope is stable, but sometimes it can cause some errors.
What do I think about the scalability of the solution?
Netskope is scalable.
How are customer service and support?
The customer support experience was moderate. When asking critical questions, we did not receive responses on time, but for general queries, we received timely responses.
I would rate the customer support a six on a scale of one to ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I did not use a different solution before Netskope.
How was the initial setup?
The initial setup with Netskope was straightforward.
What was our ROI?
I have seen a return on investment with Netskope as we saved a lot of time by catching all the threats and thoroughly understanding the cases.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Netskope.
What other advice do I have?
There was an incident where a user was attempting to access a malicious website. The user's attempt caused a download of malicious software in the system, but because of Netskope, we were able to track all the logs and block that particular malware at the network level.
I cannot give an exact rate for how quickly Netskope detects and blocks threats because that rate changes every day.
Netskope is deployed in our organization as a hybrid cloud. We are using AWS as part of our hybrid cloud setup. We purchased Netskope through channels and other vendors, not through the AWS Marketplace.
The deployment of Netskope in our environment was medium scale. Billing depends on how you are using Netskope, and according to my experience, it should be discussed with sales people. Questions regarding pricing, setup cost, and licensing should be directed to higher management as I do not have visibility into these aspects.
If your company has a quite complex or normal setup, you can use Netskope as it is the best solution for catch rate and return on investment.
I rate Netskope eight out of ten because some complex issues are not diagnosed properly and responded to correctly by their support team, plus there are sometimes issues in the product.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Provides secure remote access and web navigation protection with highly customizable features
What is our primary use case?
My main use cases for Netskope are to provide a secure way for remote access and eliminating traditional VPN, and also to protect the web navigation for the users.
What is most valuable?
The most helpful features in Netskope are the data loss prevention module, the anti-malware module, and the integration that it has with Information Rights Management from Microsoft.
It has better categorization and more granular features regarding web protection, as it allows me to control HTTP methods. I can publish WhatsApp web for my users as read-only, for example. Other providers cannot; they are only on and off, and do not have the granularity for a website to be read-only.
That comes with a downside, which is that they need to regularly update their controls to support those features in those websites.
What needs improvement?
In terms of improvements, the possibility to export the dashboards or the data directly to Power BI would be better. The solution has its own data, but you don't get much customization that perhaps you would be able to if you were somehow able to extract the data from an API call and load it into a Power BI dashboard.
For how long have I used the solution?
I have been working with that tool for three years.
How are customer service and support?
If I were to describe Netskope support, I would say it is above average; it is very good. It's not yet excellent, however, it's very good.
It takes some time to get help as they always try to start from the beginning. There are several steps until I get a qualified, specialized technician. Most of the time, we are fairly IT savvy, so most of the issues we can resolve for ourselves, and when we open a ticket, it's something really complicated, yet we always face level one technicians that try to accomplish the same things that we already did. In those cases, we lose time until we get level two or level three support that helps us go into the situation better.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
That's a tricky question regarding the pricing of Netskope. It's quite expensive. That said, if I compare that we did with other solutions, it's somehow justified.
What other advice do I have?
I don't know about Netskope providing any sort of AI features at this time. We haven't gone in that way yet, and I'm not aware. Our company's decision is that we're not going there yet.
I would rate Netskope an eight out of ten.
Cloud-based security solution effectively manages security policies and integrates with identity providers
What is our primary use case?
I use Netskope for cloud-based security within our organization's multi-cloud environments. It helps with ease of deployment and configuration, enabling us to manage security policies and integrate them with other solutions like identity providers.
How has it helped my organization?
Netskope has allowed us to effectively configure security policies and manage them across our environment while providing a secure and efficient solution.
What is most valuable?
Netskope is highly effective for Data Loss Prevention (DLP) with its inbuilt DLP capabilities. It protects data in the cloud, on the web, and in emails. The threat protection capabilities are beneficial, especially in reducing the load on email traffic by preventing phishing emails and providing malware protection from advanced threats. The easy deployment and configuration of the security policies make it a valuable solution.
What needs improvement?
A bit of latency is observed in some of the applications. In future updates, I would like to see improvements in latency, as well as enhancements in advanced threat protections. Specifically, the use of AI/ML for anomaly detection and dealing with signatureless advanced threats would be beneficial.
For how long have I used the solution?
I have been using Netskope for almost a year.
What do I think about the stability of the solution?
I would rate the stability of Netskope around eight out of ten.
What do I think about the scalability of the solution?
Netskope is highly scalable and has supported our organization's growth without any challenges.
How are customer service and support?
I haven't encountered any major challenges with Netskope's technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously worked with Zscaler, but I switched to Netskope due to an organizational change.
How was the initial setup?
The initial setup was smooth and easy. The installation and configuration were seamless, making it straightforward to deploy.
What about the implementation team?
The implementation was a distributed deployment with teams from different regions taking part. So, I can't provide an exact number of people involved.
What was our ROI?
In terms of cost savings, the solution is effective and comes at a lower cost compared to competitors like Zscaler.
What's my experience with pricing, setup cost, and licensing?
Netskope is cost-effective compared to similar solutions like Zscaler.
Which other solutions did I evaluate?
I have evaluated both Zscaler and Netskope, and found that both are leading solutions.
What other advice do I have?
I would rate the overall solution eight out of ten. Netskope is easy to deploy, with effective proxy solutions. It plays a critical role in cloud security, especially regarding the SASE framework and zero trust principles.
Provides good visibility, integrates well with other components, and enables organizations to protect their data
What is our primary use case?
The solution is useful for remote workflow access.
What is most valuable?
Netskope’s CASB provides good visibility of the applications being used. We can use Shadow IT based on the traffic. DLP and CASB are valuable features. The tool provides extensive DLP features. We can create any level of policies and protect our data on-premise or cloud. The tool integrates with all the components very well.
What needs improvement?
The threat protection features must be improved. Other competitors on the market, like McAfee and Fortinet, provide threat protection features across all the modules.
For how long have I used the solution?
I have been using the solution for two and a half years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
The tool’s scalability is good. I rate the scalability an eight out of ten. The product is suitable for small and medium-sized businesses.
How are customer service and support?
The support is good, but not up to the mark.
How would you rate customer service and support?
Neutral
How was the initial setup?
The product is very easy to deploy. We have to install an agent on the machines through the distribution systems. It is the only dependency. Apart from that, we don't have any internal components on-premises at the user end. Everything is cloud-driven. I rate the ease of setup a ten out of ten. Netskope has its own cloud. We deploy the tool on-premises and on AWS. The product can be deployed for a user within a few minutes. It will take longer to deploy the tool for the whole organization.
What was our ROI?
The solution provides a very good return on investment. I rate the ROI a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing is very flexible. I rate the pricing a three out of ten.
Which other solutions did I evaluate?
Netskope is better than Zscaler.
What other advice do I have?
We are users and partners of the solution. I will recommend the solution to others. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
A cloud solution to track role-based access control with audit trends and shadow IT identification
What is our primary use case?
We use the solution to track role-based access control. We have many business-critical applications, particularly task-based applications, on the cloud.
What is most valuable?
Netskope provides audit trends for all accesses via KSP and the identification of Shadow IT.
Today, buying a server or hosting an application is very easy. Anyone can buy an instance by paying on AWS or Google. Due to this, there are many applications within the organization that IT is not even aware of because someone in business might have bought one without IT's knowledge. The perspectives of these two groups are very different, and that's the issue.
What needs improvement?
The solution’s cost is not user-friendly. If you buy the full version, it is costly.
For how long have I used the solution?
I have been using Netskope as a customer for two or three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
3500 end users are using this solution.
I rate the solution’s scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We switched to Netskope since it comes with the Secure Web Gateway package.
How was the initial setup?
The initial setup is simple and takes a couple of weeks to complete. The deployment requires eight people to complete.
I rate the setup a seven on a scale of ten.
Which other solutions did I evaluate?
We evaluated Forcepoint, Digital Guardian, and Symantec for testing.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Scalable platform with an easy deployment process
What is our primary use case?
We use the product for cloud application access.
What needs improvement?
The product's integration with VMware Workspace ONE could be improved. Additionally, they could add endpoint security features similar to Trend Micro.
For how long have I used the solution?
We have been using the platform for 18 months.
What do I think about the stability of the solution?
I rate the platform's stability an eight out of ten.
What do I think about the scalability of the solution?
It is a very scalable tool.
How are customer service and support?
The technical support team takes too long to reply for different time zones. We have to give them all the information from the beginning per their protocol every time.
How would you rate customer service and support?
Neutral
How was the initial setup?
It is a SaaS-based solution and is deployed on the cloud. It is very fast to deploy. We took three months to complete as we had to make many changes to the previous version. I rate the process a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The product's price is average. We are receiving a competitive offer from Trend Micro Apex One. So, we are evaluating it.
Which other solutions did I evaluate?
We are evaluating Trend Micro Apex One.
What other advice do I have?
I advise others to make an inventory of all the cloud apps. They should ensure all the shadow IT instances are included in their policies.
I rate the platform an eight out of ten.
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