Some of the use cases for Infor CloudSuite would be manufacturing, accounting, production, and shipping.
Infor CloudSuite
InforExternal reviews
22 reviews
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Has supported operations with strong functionality and customization options
What is our primary use case?
What is most valuable?
What I appreciate most about Infor CloudSuite is the out-of-box standard functionality; it really can function to meet the needs of any company.
Using Infor CloudSuite has helped with compliance as I have encountered many companies going the route of SOX compliance.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
What needs improvement?
Understanding more about how Birst can actually be a profitable aspect of being implemented into Infor CloudSuite is important.
For how long have I used the solution?
I have been using Infor CloudSuite for almost seven years now.
What do I think about the scalability of the solution?
As far as pricing and licensing are concerned, more licenses are needed when companies grow with Infor CloudSuite.
How are customer service and support?
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Infor CloudSuite was the main go-to solution; we evaluated Oracle and other ERP systems that did not have the capabilities we were looking for.
The main differences between Oracle or SAP were regarding customization, which played a key part in our choice of Infor CloudSuite.
What other advice do I have?
I have experience with Infor Syteline, which is also referred to as Infor CloudSuite Industrial.
I have not used Infor CloudSuite's advanced analytics features, but I have heard a lot about them.
The data feature for my organization is very pertinent to making sure that data is either migrated or input into the system correctly.
Using Infor CloudSuite versus any other ERP system allows the company to customize the system in regards to what they are looking for.
I rate Infor CloudSuite 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Simplified integration boosts efficiency while manual processes remain a challenge
What is our primary use case?
I usually recommend Infor CloudSuite for retail, mall development, healthcare, and manufacturing.
What is most valuable?
The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite. Infor OS enables us to plug in third-party payroll and third-party applications. The latest talent acquisition where workflow can be defined in the UI itself by functional consultants without IPA interventions is beneficial.
I would assess the impact of Infor CloudSuite's industry-specific features on my organization's operational efficiency as very good from the organization's perspective.
After implementing Infor CloudSuite, I have seen numerous improvements in the UI space. They have simplified the navigation. The navigation has become very easy, starting with administrator navigation and simplified menus. It is becoming simpler with every CU, which is positive.
What needs improvement?
The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations. It is not straightforward and is too deeply embedded. It is very easy in Lawson itself, but in Infor CloudSuite, it is more complicated for users.
On the benefit side, there is no auto-enrollment for Absence Management. When there is a new employee, they are not auto-enrolled. You need to enroll them every time. If you want to change an employee to a different benefit plan, you need to do it manually. It does not work according to the eligibility group. It will just give you the details, requiring manual enrollment.
For the next release to make Infor CloudSuite better, I would want to see improvements in Absence Management and auto-enrollment.
For how long have I used the solution?
I have been working with Infor CloudSuite for almost 11 years.
How are customer service and support?
The technical support has improved significantly. When I started with the Manila team in the early days, it was average, but now the support is very good.
I would rate their technical support eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not previously worked with different solutions or any competitors of Infor CloudSuite since I started with Infor CloudSuite and only know this solution.
What about the implementation team?
Implementation of Infor CloudSuite takes approximately six months to one year, depending on the company. Each company has a different methodology to implement. For a small company with 1,000 to 2,000 employees maximum, it takes six months. If the organization has high strength and more processes in project management, with two CRPs, two SIT, and two UAT, it extends to eight months. In the Middle East region, it typically takes less than six months.
What other advice do I have?
I have not utilized the predictive analysis capabilities of Infor CloudSuite.
Infor CloudSuite's ability to integrate with third-party applications and existing legacy systems is good. There are some issues with ION, but within Infor applications, it works well. For third-party applications, we have used SFTP connections successfully. Seamless connections can be made with the Infor Cloud support.
My experience with the implementation of Infor CloudSuite is good. We could capture 70 to 80% of customer needs.
Workday and Oracle are currently moving faster in the market. This assessment is based on consultant requirements. The job opportunities for Infor CloudSuite consultants are limited. In India, Oracle and Workday are performing well in the market.
Infor needs to improve their marketing strategy. Other Infor products such as Infor LN and Infor M3 are performing well. It would be beneficial for Infor to pitch HCM to those customers with attractive discounts to capture market share. Customers transitioning from on-premises or Lawson to Infor CloudSuite should not face high charges. The migration from Lawson to Infor CloudSuite should be treated as a migration project rather than a new implementation.
I have also worked with Infor ION, which is a good tool for integration purposes, though only Infor consultants can work on it. My company uses ION for integration, and I receive positive feedback from the technical team. I personally work with CloudSuite and an older on-premises system.
I rate Infor CloudSuite eight out of ten.
Has good technical support services and valuable workflow management features
What is our primary use case?
We primarily use Infor CloudSuite CRM for booking orders, tracking customers, managing estimates, and handling codes and related information.
What is most valuable?
One feature of Infor CloudSuite CRM that I find most beneficial is the transmission of information. Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments.
What needs improvement?
They could include marketing automation for the product.
For how long have I used the solution?
We have been using Infor CloudSuite CRM for 15 years.
What do I think about the scalability of the solution?
The platform has supported our business scalability and growth over time by enhancing productivity and expediting processes. It enables us to respond to customers more quickly and reduce order lead times, resulting in higher customer satisfaction and improved margins.
I rate the scalability a nine out of ten.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The Infor team creates the instance, so the initial setup is straightforward. For a mid-sized organization, the software would be deployed in a maximum of three months.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. I rate the pricing a five out of ten.
What other advice do I have?
We store all customer information and transaction details within Infor CloudSuite CRM, which is also integrated with our ERP system.
It has significantly impacted our sales and marketing strategies. It is a transactional system with features like workflow management and document control capabilities. This integration allows seamless communication and collaboration between our field teams, engineering, and sales departments.
While integrating with Infor ERP systems is relatively straightforward, connecting with third-party systems may require technical assistance. It is possible to integrate with external systems with the necessary technical support.
I advise others to look at the digital transformation tools in addition to the CRM. That will bring higher value.
I rate it a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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