I use F5 Advanced WAF to manage enterprise clients, focusing on licensing and support flexibility to accommodate various customer segments, including enterprises and mid-market customers.
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Enables flexible licensing and clear ROI evaluation
What is our primary use case?
What is most valuable?
F5 Advanced WAF provides two different licensing models. The subscription-based model offers competitive pricing, making it easier for me to see ROI. However, the perpetual license, despite an initial higher cost, lacks transparency regarding support expiration. Due to the subscription, I can compare it with other tools, but as a perpetual buyer, I am unaware of support expiration until after the purchase, allowing indicative ROI calculations but not actual ones.
Furthermore, F5 Advanced WAF offers features not available in other products, though I suggest consulting a technical expert for specific features.
What needs improvement?
F5 Advanced WAF sells perpetual licenses as perpetual assets during sales without informing me that support ends after a few years. I find out later and am required to pay for support without receiving updated versions. Deployment training for F5 Advanced WAF is lacking and restricts growth by being inaccessible and costly for partners.
For how long have I used the solution?
I provide the feedback based on my recent experience and judgment.
How are customer service and support?
I have interacted with F5's support, and while I have no major complaints, they could improve. I rate them eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Deployment is easy for me, but enablement training is not easily available, accessible, or sufficiently supported.
What was our ROI?
I find it difficult to compute ROI for perpetual licenses due to the lack of upfront information about support expiry. Subscription models offer clearer ROI due to a more competitive pricing scheme.
What's my experience with pricing, setup cost, and licensing?
Subscription models have competitive pricing, while perpetual licenses involve an upfront higher cost, leading to ambiguity regarding support cessation.
Additional costs for deployment and training further impact my cost considerations.
Which other solutions did I evaluate?
I am interested in how F5 Advanced WAF features and pricing compare to alternatives like Fortinet and Check Point.
What other advice do I have?
I rate F5 Advanced WAF eight out of ten.
Despite a few issues, F5 Advanced WAF is performing well for me. Improving engagement and enablement for partners would enhance its value to GSI partners and service providers.
Overall, I see potential positive development for the product.
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