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Freshdesk

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

2,934 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Chris D.

Easy to use

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
It did not take any previous experience with other helpdesk applications for my team to know how freshdesk was working. It is so easy to use and all agents receive the needed notification when a client requests for assistance.
What do you dislike about the product?
Nothing so far, it was also easy to implement coming from another application.
What problems is the product solving and how is that benefiting you?
Client mails do not get lost, there is always an agent taking care of the requests. All internal administration requests are also handled


    Consulting

Simple and efficient

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
The base product is simple to use.
It allows a better tracking of customers support requests.
A lot of options are available to customize the environment to suit our company needs and it is quite simple to configure.
The API makes it usable in our other softwares relatively easily.
What do you dislike about the product?
The only downside so far is the lack of some more placeholders to be able to create more complex automations.
What problems is the product solving and how is that benefiting you?
It helps us to track more effectively customers support requests. Identify and categorize requests (support or change request).


    Logistics and Supply Chain

Feedback on Freshdesk

  • November 17, 2023
  • Review provided by G2

What do you like best about the product?
Freshdesk is often praised for its intuitive and easy-to-navigate interface. Users appreciate the simplicity, as it allows for quick adoption and efficient use.
What do you dislike about the product?
limitations in terms of customization and While Freshdesk actively works to address these issues, and have encounter minor inconveniences from time to time.
What problems is the product solving and how is that benefiting you?
Freshdesk provides a centralized system for managing customer support tickets. This helps streamline communication, ensures that all issues are tracked in one place, and prevents tickets from falling through the cracks.


    Financial Services

Best Email Ticket Tools !!!

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
Automated Report section in Analytics Section and introduction of Freddy AI
What do you dislike about the product?
As of now nothing is good and they are updating their product as per the customer's requirement
What problems is the product solving and how is that benefiting you?
Yes in terms of creation of ticket and allocation of ticket so that works happen smoothly and all the response are shared within SLA


    Retail

Customer Engagement like no other

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
Automation, bot capabilities, omnichannel, lots of features, FreshDesk support.
What do you dislike about the product?
Not that I don't like it but it takes a bit of getting used to and set up.
What problems is the product solving and how is that benefiting you?
FreshDesk helps us manage multiple mailboxes across multiple brands and geos through multiple support channels.


    Michel L.

I Love freshdesk. The application helps me to organize all my departement tasks

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
Very friendly users. Very simple to use. The customer support was great
What do you dislike about the product?
I dont have any wrong review about the application.
What problems is the product solving and how is that benefiting you?
I can priorize my tasks when I can received all of the tickets support in one place.


    Bikram A.

Great Support Ticket System for efficient ticket management

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
I love being able to automate ticketing system that can be used by my colleagues where we can convert support emails into tickets with an automated reply. We can use for calling mechanism, which is very handy for both calls and emails. It is a great platform for using every tool which is to be used with different or multiple tabs/sites/apps.
What do you dislike about the product?
There are times when it does take a little long to download the reports which consists of huge data
What problems is the product solving and how is that benefiting you?
Freshdesk helps us solve issues with the most top queries which customers are reaching out to us via call or email. It allows to work on same tool. I love that I can see all the data in a clear view in a single tool.


    Security and Investigations

Freshdesk is great

  • November 16, 2023
  • Review provided by G2

What do you like best about the product?
The availability to have everything in the same place
What do you dislike about the product?
delay with updates and sometimes where tickets are.
What problems is the product solving and how is that benefiting you?
Helping us with finding the correct template to work with different companies


    Jaimi R.

This was the best platform

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
It was so easy to use, maximum visibility on all customer interactions, it communicated with our other platforms, showed agent progress and statistics, customer feedback, etc.
What do you dislike about the product?
There were many unusued features that we could have implemented into our daily tasks.
What problems is the product solving and how is that benefiting you?
Freshdesk allowed for full visbility of our customer contacts, we now use it for logistics communications.


    Jamie G.

No complaints, Freshdesk does what it promises with ease

  • November 15, 2023
  • Review verified by G2

What do you like best about the product?
Our team uses Freshdesk and I have had no issues since I started with it nearly two years ago. Sending and receiving emails, keeping things organized and the ability to pend emails is a huge convenience in our work setting.
What do you dislike about the product?
I have experienced no downsides to using Freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk makes keeping track of emails and tickets very easy. It integrates well with our system.