Our use case is sharing the file with multiple users. It's a centralized file share system.
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Has enabled secure, centralized file sharing while saving significant time and resources
What is our primary use case?
What is most valuable?
The best features in GoAnywhere MFT are that it's fast, reliable, and secure.
First, the improvement is that we have resolved one of our security points with compliance. So that compliance point we resolved. And also it's a centralized file sharing system. All the users are able to access the file. There is no one-to-one sharing. It's improved about 80 to 85%.
It saves about 80 to 90% resources. In terms of time, we can say 90 to 95% time is also saved because it avoids the one-to-one sharing and simply a user can put one centralized directory and all the users are able to access this solution and access the file. So it's 95%.
What needs improvement?
There is room for improvement in the UI part. Sometimes file sharing gets failed. Many of the users in the last week faced the issue that the files are not delivered. Maybe the sharing part, the consistency, we can improve.
I'd improve the UI and the file-sharing aspect because the UI needs lots of improvement because it's very confusing and it's good for the technical person, but any non-tech person who is going to use that, they get confused.
For how long have I used the solution?
We are using GoAnywhere MFT for the last eight months.
What do I think about the stability of the solution?
There are rarely file issues, but I can say it's a nine, stable, because it rarely shows any issue.
What do I think about the scalability of the solution?
It's a 10. In scalability aspect, we haven't seen any issue.
How are customer service and support?
Technical support is a 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
GoAnywhere MFT is a very good product for the large scale of users. Since we are using it, 200 plus users are using this solution. It's good for the large scale of users. Compared to the other, in the first initial stage, before moving to GoAnywhere MFT, we deployed one open-source SFTP system. But it's very critical, we are not able to manage its high availability. Since GoAnywhere MFT is a reliable solution, it's good.
There is one open-source SFTP software. Compared to that SFTP, GoAnywhere MFT is the most reliable solution we can say. It does not crash or it rarely shows some issues. There are some issues, but it rarely shows some issues. But that SFTP solution we had implemented has lots of issues and bugs and glitches. Compared to that, it's very good.
How was the initial setup?
Deployment is pretty much straightforward.
It takes around two weeks to deploy.
What about the implementation team?
From the last eight months, maintenance is not complex to maintain. It barely required any maintenance, but maintenance is not a big thing. During the maintenance also, it doesn't go down. During the maintenance, it's able to share the file. It's easy, and easy in the sense it's reliable. During the maintenance also, it serves its purpose.
Which other solutions did I evaluate?
The pricing aspect is not handled by the DevOps team, particularly. It's managed by the finance department, technical finance department. We don't have any particular clarity about the pricing.
The purchasing, that whole finance and purchasing, licensing, it doesn't come under the DevOps team. It's all handled by our finance team.
What other advice do I have?
There is one connector with SharePoint. But the thing is I don't have any technical idea about this, but there is an endpoint, connector endpoint.
I don't have any idea about this because I haven't deep dived much in these connectors.
We are not using any agents of GoAnywhere MFT.
I have to verify about secure forms, but we are sharing the file in encrypted format. Maybe this one is a secure form, then we are using it.
I'm not sure about that, so I'll say we are not using it.
There is a standard data transfer.
The recommendation is simple, if you are using the product for the large scale of users, then it's good. But if you are using it for a low number of users, 10 to 15, it's an overkill. And if you have some compliance, compliance policy that you require the encrypted files and auditing purpose, then SFTP is a good option. I would rate it a 10 overall.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
A reliable solution with great performance and powerful automations
What is our primary use case?
We mainly use GoAnywhere MFT to transfer files.
How has it helped my organization?
GoAnywhere MFT is the best because it makes file transfers easy and keeps everything secure. The GoFast feature increases the speed and offers security when sharing files due to being a built-in feature, alongside excellent automations compared to competitors.
What is most valuable?
GoAnywhere MFT includes many good features, but the most amazing part is how it automates file transfer across different platforms, its ability to create workflows, making complex tasks very simple without using manual scripts.
It has a smooth connection with the connectors for Salesforce, SharePoint, and Microsoft. It covers both the cloud connector and resource-based connector.
I use Secure Forms. For Secure Forms, when I want to receive a confidential document from the customer, it gives me peace of mind because it lets me have a customized web form, allowing me to enter data and upload files very easily, knowing that I do not have to worry about the document getting leaked or attacked by external attackers.
I use the GoFast feature to accelerate data transmission. I am very highly satisfied with the GoFast feature because it speeds up the process of transferring large files, making it fast and more reliable.
What needs improvement?
From my experience, the platform is quite complete. It works well across different devices, including on the web, so you don't need to download the app. I don’t have any major issues to report about this software. Initially, the user interface was a bit complex, but after two weeks of training, I fully understood it. I became familiar with the system, and using the platform became more efficient and effective. Overall, I don’t have many complaints about the software.
For how long have I used the solution?
I have been using GoAnywhere MFT for about five years.
What do I think about the stability of the solution?
I would rate the stability as 10 out of 10.
What do I think about the scalability of the solution?
We work both on-site and remotely in multiple locations and departments.
In our department, there are approximately 15 employees. All of us use GoAnywhere, as we frequently share sensitive files. Therefore, it’s essential for all 15 of us to utilize this platform.
How are customer service and support?
I would rate technical support a nine out of ten because they are the best.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not tried any other competitors as this is my first time using this kind of software in that category.
How was the initial setup?
We have the solution deployed on-premises. The solution was acquired by the company directly as part of the project.
Its deployment was easy. It has a very low maintenance cost.
What was our ROI?
I have seen a lot of return on investment because the built-in automations make the workflow fast and reduce our time significantly, allowing us to focus on other administrative roles rather than routine tasks. I estimate that it has saved us about 85% of our time.
What's my experience with pricing, setup cost, and licensing?
GoAnywhere MFT is affordable, even for small organizations, so I cannot complain about anything.
What other advice do I have?
I would highly recommend GoAnywhere MFT to other users because it is excellent, reliable, and offers great performance as a secure file transfer platform with powerful automations.
I would rate this solution 10 out of 10.
Protects sensitive data and eliminates manuals tasks with automation capabilities
What is our primary use case?
It provides a central space for managing all file transfer activities. We seamlessly integrate it with our other software that we use, which ensures the security and efficiency of data movement.
In my role as a customer care manager, we deal with many customers, so sometimes we request sensitive documents. Instead of using email, which is not as protected as GoAnywhere MFT, we have set up a portal where they can share the document. As a manager, I have to direct a specific team to deal with that document, which prevents the leakage of sensitive customer information.
How has it helped my organization?
Handling file transfers is efficient and accurate, which enhances our business processes by minimizing human error and improving accuracy, ultimately reducing costs. Additionally, it provides a significant level of automation, allowing us to manage numerous tasks automatically. Without this automation in place, we would need to handle these tasks manually, which increases the risk of errors.
Moreover, this automation saves us time, enabling us to concentrate on other important tasks. For example, in my department, where I manage numerous customers, eliminating the need for manual task execution allows us to focus more effectively on customer support. It has saved us about 80% of time.
It facilitates better collaboration by ensuring that files are shared securely and efficiently among our team members, especially when dealing with large files and folder transfers. There is always seamless workflow automation across all departments.
What is most valuable?
The automation capabilities are amazing. They help to reduce manual transfer tasks and handle the daily repetitive tasks that we do. It also ensures overall efficiency.
The solution offers file encryption, which greatly keeps the data safe whether in transit or at rest. The level of customization that the tool offers is unmatched.
What needs improvement?
Everything works fine, but I feel that the user interface can be improved, especially the layout. They can make the dashboards more customizable. Other than that, I don't have anything. The automations are amazing, and the other features flow effortlessly.
For how long have I used the solution?
I have been using GoAnywhere MFT for almost five years, and it has been working very well so far.
What do I think about the stability of the solution?
I would rate the stability of the solution as nine out of ten. It has robust stability because we have never faced any downtime. Even if there is a challenge, the customer support offers responsive, faster responses, so we have never faced any major challenges.
What do I think about the scalability of the solution?
The scalability is ten out of ten because it works effectively even with many users, large files, and a lot of data moving at once. For the past five years, the tool has kept growing as our business has grown.
In my team, we have 25 people, while the whole company has 50 employees. Approximately 35 people use the solution.
How are customer service and support?
Their support is good. I would rate their technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have never used another tool or alternative.
How was the initial setup?
It was one of the quickest and easiest products to get started with. In under 30 minutes, we were able to log into the product. Within three weeks, we fully understood all the features and were able to fully use them. The ease of use and great support helped significantly in setting up these tools.
There was a team in my organization that purchased the product directly. We had a short training, which was very smooth. We were able to use the tool quickly and fully because the support was amazing.
Maintenance is very low and hassle-free with minimal costs because it is super easy, and they offer training to get started. As they introduce new features, there is always training to understand that feature.
What was our ROI?
It has been incredibly helpful in everything, especially by enhancing our security as an organization. By using encryption and secure protocols, we are able to protect our clients' data, especially when transferring or when it is at rest.
What's my experience with pricing, setup cost, and licensing?
It has flexible and affordable pricing because of custom quotes. The prices depend on the modules one needs and the volume of data being transferred. Overall, they offer custom and flexible pricing with an annual subscription, where you pay for specific features and functionality required.
What other advice do I have?
I would highly recommend this tool because it offers secure and reliable file exchange and transfer. It keeps sensitive data safe, whether it is in transit or at rest, with robust built-in security features. It is so easy to use. It does not require much maintenance.
I would rate GoAnywhere MFT a ten out of ten.
Provides a centralized and secure way for our file transfer needs
What is our primary use case?
We are using it for all our file-transferring needs. We mostly use it for confidential files and larger files. We want to securely send the files that are on the confidential side. We feel it is very secure for sending a file over.
How has it helped my organization?
By implementing this solution, we wanted to have a centralized place for all our file-transferring needs because previously, there were too many ways. It was done by email. It was done through FTP. Everyone was trying to find their own solution. This way, we could centralize it and make sure that everyone is using the same tool.
We use it with Office 365. We have a single sign-on, and we have implemented it with every deployment of a laptop.
It works seamlessly. There are no issues. It has been excellent. It is so easy. It is very user-friendly. There are never any issues. There is a lot of flexibility with it, and we are staying compliant, so it is very important.
It streamlines everything and keeps things centralized. There is also automated scheduling.
For us, cybersecurity is very important, and GoAnywhere MFT keeps us very secure. That is a very good benefit. We have a centralized place for file transfers. People do not think of other options, such as using Dropbox or sending files by email or FTP.
GoAnywhere has saved us time in connecting securely with the third parties we need to collaborate securely with. It is hard to say how much time it has saved, but we do not need to discuss how we are going to send a file securely. We used to waste a lot of time previously.
What is most valuable?
It streamlines the files. Anyone can go pick up the file that we give access to. It is great.
What needs improvement?
For what we are using it for, it is doing the job, so I would not be able to say how to improve it. For us, it is perfect. It is a good solution that we are using, and we are going to continue to do so. However, it should be advertised more as a solution. I did not see it out there beforehand.
For how long have I used the solution?
We have been using GoAnywhere MFT for the past six months. They gave us a free trial, and we liked it, so we made the purchase.
What do I think about the stability of the solution?
It is very stable. We have not had any issues.
What do I think about the scalability of the solution?
It is scalable.
We have 25 users using this solution. It is one company. We are just 25 people. It is a small company.
How are customer service and support?
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Which solution did I use previously and why did I switch?
We were not using anything before. That is why it is such a great solution for us.
How was the initial setup?
We have the cloud solution, The cloud provider is AWS.
I was involved in its deployment, and there were no problems. In terms of the implementation strategy, we just had a team meeting about it. I informed everyone and then implemented the credentials.
It does not require any maintenance.
What about the implementation team?
I did not need any external help.
What was our ROI?
The best benefit is time and security.
What's my experience with pricing, setup cost, and licensing?
I find it to be very fair. It is very good.
Which other solutions did I evaluate?
We did not evaluate other options. I trust Fortra, and I use them for other solutions. That is why I went to them with a scenario, and they got back to us about using this system.
What other advice do I have?
I would highly recommend this solution. I am a big believer that you get what you pay for.
We do not use GoAnywhere's Secure Forms. We are using this solution for simple file transfers. We are not getting too complex with it. We also do not make use of the GoAnywhere agents or the GoFast feature.
I would definitely rate Fortra's GoAnywhere MFT a ten out of ten.