Celonis is used for process mining in material movement, tracking, buy analysis, well control tower, and asset management. Celonis is especially valuable for identifying bottlenecks and routing inefficiencies in these live use cases.

One project involved material movement where Celonis was used to map material flow and spot bottlenecks and routing efficiencies. The data came from Databricks, where all cleansing and processing was completed before the data reached Celonis. This project achieved a proven impact of approximately 32 million dollars.

Several additional use cases have been implemented, and Celonis demonstrated great impact by identifying bottlenecks. As a result, automation was implemented to improve the overall process.

Action Workflows backed by PQL and views are the best features in Celonis. The reason for preferring Action Flows backed by PQL and views is that Celonis provides insights into targeted tasks that can be acted upon today. They set up the infrastructure for control API write-backs when ready with RPA integration.

Currently, write-back capability to the source system is not available. The source systems being used are SAP and Oracle in most use cases. Action Flow is helping to trigger emails, but in the future, there is a desire to write back to the source system itself. Action Flow is excellent for current requirements.

The integration with SAP is good, but the integration with the Microsoft environment needs more capability. The combination of time saved and improved efficiency makes these features valuable.

Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support.

The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis.

Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis.

Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced.

Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.

Celonis has been used for the past three years in the organization.

Celonis is stable.

Scalability is good. Since it operates in the cloud, it offers very flexible scalability.

Customer support is average and not particularly great based on personal experience.

Celonis has been in the organization for three to four years, but the tool has not been fully utilized until this year. The plan is to use Celonis to the maximum this year.

UiPath Process Mining and Microsoft Process Mining were explored, and some gaps were identified in those tools. Celonis is a good solution and is clearly the leader in process mining.

One use case alone, the material movement project, proved an impact of 32 million dollars. Another use case called buy analysis resulted in an impact of approximately 200,000 dollars. Asset management also delivered a great ROI.

Full ROI has not been reached yet because the organization is concentrating more on process mining from this year onwards. However, it is hoped that the ROI goal will be achieved by the end of this year. An exact figure is not available at this time.

UiPath Process Mining and Microsoft Process Mining were evaluated as alternative solutions.

Celonis was found to be a very expensive tool compared to other options. Other tools are currently being explored as alternatives.

Celonis is deployed as a private cloud solution on Amazon Web Services (AWS). Celonis is a great tool and is clearly the leader in process mining. The key is making full use of the tool, though it can be difficult to get resources for implementation. Overall, Celonis is a good solution worth pursuing. The overall review rating for this product is a 6 out of 10.

I am calling from PeerSpot, a review website for enterprise technical tools, to ask for feedback. We will make an article on our website from this feedback and publish it so other people who are considering using the tools can have a better understanding of what the tool is about and what they should expect. I have experience with some BPM tools, which are business process management tools, not mining tools.

I would like to list the tools I have tried before describing my experience with Celonis. First, I tried Celonis CPM (Celonis Process Management). Then I had SAP Signavio Process Manager, followed by GBTec BIC, and the fourth one is Prime BPM.

GBTec is the company name, and BIC is the tool name. All four tools mentioned are with respect to BPM.

Celonis is available on the PeerSpot website in the process mining category, not the BPM category. The BPM category on PeerSpot is not properly defined, as there are some issues with categorization.

In my Celonis experience, it is easy to use and has higher AI capabilities. The AI capabilities allow me to reduce the timeline for process modeling.

Overall, process modeling is streamlined due to these capabilities.

Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy.

This lack of compatibility is a major setback for us. I touched upon this issue with the CPM regional manager, but we could not make a deal due to the cybersecurity constraints.

Celonis is not compatible with the policies that we have, not the tools we are using. It doesn't support them due to policy constraints.

Since we could not proceed further, I cannot comment on the technical support, but the marketing part was excellent.

I haven't tried to contact Celonis technical support to ask them questions regarding the issue.

In terms of pricing, Celonis is on the same level as SAP Signavio, with not much difference, but with better capabilities.

I tried four tools including CPM (Celonis Process Management), as Celonis has their own BPM tool. I recently procured CPM.

For the analysis part, I would rate Celonis four out of five because it generates a detailed Excel report when I enter the activity-wise cost, time, and value. It provides a complete overview of the per event cost and the total cost, allowing me to simulate processes. When I streamline a process, I work on multiple scenarios such as reducing time and cost while modeling multiple charts. It shows how much time I've reduced and how much value I've saved.

We didn't make a deal with them due to the cybersecurity issues. For the India market, I would not recommend Celonis, but for markets outside India, I would recommend it.

Overall, I am satisfied with Celonis; it's just unfortunately not compatible with the policies of India. I would rate Celonis eight out of ten.

Our main use cases for Celonis cover finance use cases and analyzing comparable performance.

Celonis provides business process analysis and technical consulting for deployment.

The process mapping is most valuable to us. It shows the sections of the different timestamps and the statistical information on the timestamps' waiting time. So that feature helps us give feedback to businesses and identify the final root cause.

They could provide artificial intelligence where, based on data they collect from reference cases, they could give us suggestions. For example, we see a long delay between steps, and based on the context, they could provide more suggestions on where the problem could be, and that would provide a very different value proposition for the solution. Likewise, if you can't define something as account receivable or account payable, Celonis could ask a lot of questions to fix the context to provide the right recommendation. It would be relatively easy.

It has been three years since we started using Celonis, and we are using the SaaS version.

I rate the solution's stability an eight out of ten because we have not seen performance issues so far.

I rate the solution's scalability a ten out of ten, it is very scalable. We have 200 end users using Celonis globally. Developers have multiple use cases.

Their consultants are quite knowledgeable.

We have used UiPath, they also have a process analysis tool. We did a POC and saw that it's lighter and easier to adapt, but the functionality was limited. That's why we don't use it anymore.

As a German software, Celonis' initial setup is difficult, so I rate the initial setup a five out of ten. Celonis has a learning curve. It's not very easy-to-handle software. It takes one month to negotiate and deploy the solution.

When deploying the solution, not counting the data of the consulting engagement, we have the environment discussion and the setup of the AWS environment their consultants put into the system. Then we do the rough testing, run some simple cases through the system, verify, and then go ahead. After that, we announce we can provide services to external customers. Overall, those are the general steps standard for any IT application. One or two people are enough for deployment. The solution is not a big one.

I rate Celonis' pricing a ten out of ten because it is expensive.

Celonis is now becoming the corporate standard solution. That's why we have been talking to the team at the global COE to get support for any future requirements. There's no extended collaboration with external companies anymore.

Celonis has identified the product's limitation, which is that it tells me where the problem is, but it cannot fix the problem. The tool only gives the proposal to fix it. Celonis is aware of the problem and provides transparency, and they are looking for solutions and options for businesses, but that is not in its scope. For example, when you go to a hospital and use an X-ray machine to understand what's happening, you won't expect the machine to fix your problem. You still have to get a doctor to do the operation and fix the problem. Celonis uses some of its features to solve problems, but not so successfully in all areas. Businesses are dynamic, and we are aware of our problems, and more transparency is great, but fixing that problem is much more valuable to us.

We are not considering increasing the usage at this stage because the business has just completed the first wave of deployment. Also, the license is not cheap.

Two things to keep in mind before choosing Celonis: do not think the solution can be easily adopted just because it is valuable for others. The system relies highly on the availability of data. Your company or business environment should provide the data that can fit the solution, especially since the timestamps available show the value. The second thing is that though process mining is valuable, double-check with businesses as to what they do to follow the transparency to convert the investment into business value. I rate Celonis an eight out of ten.