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not 100% reliable but a necessary evil
We are a very small Non-Profit. We are using Google Workspace for Non Profits and I needed backups for email and google drives. We are only 12 people but We have to pay Druva for 25.. that was understandable. But a several weeks we had a situation where - apparently due to some change on the google side - druva stopped backing up. Unfortunately since I don't look at our Druva reports daily several days had gone by before I realized that there was a problem and we weren't being backed up. Druva was good about sorting the issue out ex post facto but I would've appreciated more diligence on their part to fully explain to me what happened, how to avoid it happening again in the future and an offer of some compensation for our down days. I don't get the feeling that Druva cares very much whether our small little organization stays a customer or moves on to a competitor. I will be happy to amend this review if Druva decides to be more solicitous of my continued business and customer satisfaction.
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