Flexera One's compliance tracking is excellent, although sometimes it does not provide the exact report due to the customer's environment, which can be improved. Otherwise, the compliance part is good, especially during the harvesting of the products and software, and the compliance metrics offer a good summary.

From my perspective, I would rate Flexera One an eight.

If asked whether I would recommend ServiceNow instead of Flexera One, I would not, because as a user who creates reports and provides compliance reports, I find ServiceNow more complex and less user-friendly. The lack of clear information and the improper identification of queues make it fall short compared to Flexera One, which I would rate around five or six in comparison.

The feature that I find most valuable in Flexera One is the discovery, which is crucial from an ITAM point of view to capture the entire environment and all the software installed in my customer's environment. Flexera One is really very comfortable and compatible with other tools such as SCCM and all the integration that it provides. Based on the discovery information it gathers for me, it truly helps me in my consumption report that I prepare. My customers do utilize Flexera One for multi-cloud management.

To measure the effectiveness of Flexera One's cost management features, I take into account user-based, device-based, and processor management metrics.

In terms of what could be improved about Flexera One from an ITAM point of view, I feel that if Flexera One could provide a calculation representation, it would be beneficial. While it shows various configurations regarding where my server and VM are placed, it does not indicate how many licenses are needed or how the calculations are performed.

To bring it closer to a ten, I would prioritize improvements in monitoring. For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.

I have been working on Flexera One for almost seven years, starting from a consultant point of view.

I do not usually take part in the implementation of Flexera One, as we have developers for that purpose. I simply communicate my requirements and the customer's environmental needs to the developer who implements it.

Flexera One's pricing in the market is quite high, primarily because it is one of its kind. ServiceNow is another competitor gaining popularity due to offering various ITAM modules in one place, although I feel that it is not as capable as Flexera One.

It depends from customer to customer and upon their environment, and I do not deal with selling the product independently. My responsibility is to sell the solution of the product and to assist the presales team in how we can help the customer with ITAM, while the presales team handles pitching the prices.

I am not sure about the specific impact Flexera One has had on their operations, as I haven't seen significant feedback regarding it.

I would rate my overall experience with this solution an eight.