We use it to manage our lifecycle, to manage our access, and to make certification of our access.
We use it for all approved access and all managed access.
SailPoint Identity Security
SailPointExternal reviews
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Access lifecycle has been streamlined but connectors for non‑human identities still need improvement
What is our primary use case?
What is most valuable?
SailPoint Identity Security Cloud offers simplicity and a user-friendly interface, along with excellent support from SailPoint's company.
I am not familiar with other products to compare with SailPoint, but we are satisfied with this project.
What needs improvement?
Certification functions adequately. However, I think there are limitations with connectors.
We do not have many choices for out-of-the-box connectors, especially regarding infrastructure.
This creates a problem when managing non-human identities and new human identities such as shared accounts or service accounts.
For how long have I used the solution?
I have been using this for eight years.
How are customer service and support?
I have not directly received support from this company because another department handles all support inquiries.
However, I have heard that everything is functioning well with support from SailPoint teams.
How would you rate customer service and support?
Which other solutions did I evaluate?
The difference with Saviynt is that it offers tools and investigation capabilities all in a cloud solution.
I know that SailPoint also has a cloud solution, but I am not very familiar with the SaaS solution that SailPoint offers.
Regarding pricing, I believe SailPoint is more expensive compared to Saviynt, but there is a difference.
SailPoint has different tools, greater experience, and works with large companies, so that accounts for the price difference.
What other advice do I have?
We currently use IdentityIQ and do not have SailPoint Identity Security Cloud.
We only have IdentityIQ on-premises.
I do not have extensive experience with analytics, but I know that there are custom reports available to obtain information about data in SailPoint.
I am not entirely familiar with analytics data.
It is difficult to score because you have to compare with another product to assess it.
We are satisfied with IdentityIQ.
However, I understand that we will not have a choice but to move to a cloud solution in the future because SailPoint is not investing in new upgrades or evolution of IdentityIQ.
My overall rating for this product is 7.
User access management excels but needs enhancements with integration capabilities
What is our primary use case?
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this inquiry quite some time back.
We are using SailPoint Identity Security Cloud to manage the identity life cycle, which includes managing recertification, confirming the status of account access, and determining when account access has to be revoked.
What is most valuable?
Managing user access has been a specific action with the operations team, and they would be able to provide updates. I'm part of the cyber assurance team, so these operational aspects or tool usage-related questions need to be checked with the operations team members.
We have role management and groups management taken care of, and there are no challenges highlighted in that area.
We have managed our identity governance with SailPoint Identity Security Cloud while dealing with some legacy systems and moving to the latest versions on-prem or cloud related stuff, managing both the physical machines configured in our environment and the on-prem or cloud related machines effectively without seeing any difference in solution speed or service.
What needs improvement?
I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.
There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing.
I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space.
I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.
For how long have I used the solution?
With my new company, we have been using SailPoint Identity Security Cloud for four years now.
What do I think about the stability of the solution?
I am satisfied with the overall performance and stability.
How are customer service and support?
I am satisfied with their technical support.
How would you rate customer service and support?
Positive
Which other solutions did I evaluate?
In general, I have handled Okta and OpenText and noted that those companies have a longer history in the market, which gives them an advantage over SailPoint Identity Security Cloud and Saviynt in aspects like account provisioning and life cycle management.
What other advice do I have?
There are many points which we have highlighted for SailPoint Identity Security Cloud or the identity aspect, but we will not have enough time to disclose all those details here on this call.
The price is on a competitive edge, but as the number of suites and licenses increases, it adds more value. If we need to adhere to compliance like HIPAA, SOX, or GDPR, it remains competitive.
I have been a customer and have handled some of the biggest contracts that Saviynt and SailPoint Identity Security Cloud have managed.
On a scale of 1-10, I rate SailPoint Identity Security Cloud a seven out of ten.
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