External reviews
External reviews are not included in the AWS star rating for the product.
Flexible with good chat management but has documentation challenges
What is our primary use case?
How has it helped my organization?
Sendbird serves as our WebSocket application, managing data on chat rooms and users connecting with each other.
What is most valuable?
Sendbird is very flexible, and they have made great strides towards optimization. The features that allow you to quickly gather chat rooms and chat room data, as well as messages for each chat room, along with the caching capabilities, are extremely helpful. The ability to quickly get up and running with minimal work and get people in chat rooms is very valuable for us. Sendbird serves as our WebSocket application, managing data on chat rooms and users connecting with each other.
What needs improvement?
At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.
For how long have I used the solution?
We have been using Sendbird for about a year and a half now.
What do I think about the stability of the solution?
Stability has never been a problem; not once. It's been fantastic.
What do I think about the scalability of the solution?
Sendbird is highly scalable, and we are not concerned about our app growing and hitting limits.
However, occasionally unexpected behaviors from the SDK lead to challenges such as rate limits. We're aware of the limits on the number of users in groups or chat rooms, but we're not worried about these limits at the moment.
How are customer service and support?
Their support team is helpful and responsive. They have a forum where both the community and support team respond quickly, and we've had good experiences reaching out to them.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I actually don't know anything about their pricing.
What other advice do I have?
Be aware of rate limits and watch out for any quirks or unexpected behaviors as you're building out your app. I would rate the solution seven and a half out of ten.