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UJET

UJET

Reviews from AWS customer

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External reviews

1,125 reviews
from

External reviews are not included in the AWS star rating for the product.

    Consumer Electronics

Extremely flexible phone interface

  • February 22, 2018
  • Review provided by G2

What do you like best about the product?
Extreme ease of use and uncomplicated interface
What do you dislike about the product?
Sometimes a little glitchy, occasionally getting stuck in limbo would require logging out and back in again.
What problems is the product solving and how is that benefiting you?
UJet has significantly improved the response times and development has contributed to reduced incidences of large queues.

    Nate P.

UJET, the first Smart Cloud Based Telephony Provider

  • January 22, 2018
  • Review provided by G2

What do you like best about the product?
UJET works best for us for 3 reasons: 1) it's reliable in it's providing of high quality voice and does NOT go down, 2) UJET provides a smart customer and agent facing interface that gives more information faster than ever before, and 3) UJET is easy to us and doesn't require constant administration.
What do you dislike about the product?
UJET is a simple solution that's easy to use. As part of that, it appropriately sacrifices some individual administration customization. Fortunately, none of it prevents full usage or expectation of a telephony provider.
What problems is the product solving and how is that benefiting you?
UJET empowers our customer service team to reliably and easily connect with our customers. In particular, we have a unique customer situation that requires immediacy, speed, and clarity, and UJET quickly delivers all 3 better than any other current telephony provider.
Recommendations to others considering the product:
UJET is the only provider I know that is improving its system and product offerings as quickly as our own company. As such, they're the only company that can keep up.

    Dzevad K.

SAAS actually for the modern company

  • January 19, 2018
  • Review provided by G2

What do you like best about the product?
My favorite part of the platform is it's versatility. Within my team and across my company the common thread is Ujet's ability to adapt and improve it's platform to meet it's customers needs. It's not just the platform however, it's also the people supporting it and their customers.
What do you dislike about the product?
Its a bit new which means there are a few minor features missing.
What problems is the product solving and how is that benefiting you?
Mainly for my team it's gathering the data via their reporting API. They use standard setups which makes it easy to integrate and setup.
Recommendations to others considering the product:
Use it! They may not have all you expect day one but you'll have a partner to get the best solution.

    Quinton M.

UJET: Client engagement platform All In One

  • January 17, 2018
  • Review provided by G2

What do you like best about the product?
UJET is not only a solid platform, but the people who make UJET go are phenomenal.
What do you dislike about the product?
I wish there was a way to have UJET on a mobile device.
What problems is the product solving and how is that benefiting you?
I’m able to fairly divvy out the work load to my team and have beautiful KPI’s to refer to so that we’re running as efficient as possible.
Recommendations to others considering the product:
Please give a try you won’t regret it. They are very flexible and will work with you until you’re confortable with the platform.

    Shimon K.

Seamless and easy integration using UJET APIs

  • November 22, 2017
  • Review provided by G2

What do you like best about the product?
We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.
What do you dislike about the product?
uJet is relatively new to the market place, with that said, their API are mature for a young company
What problems is the product solving and how is that benefiting you?
The integration with UJET API enables Monet Software to collect call history, real agent adherence status, and agents performance stats in order to forecast workload, create optimized schedules for agents, and provide performance management tools for contact centers.

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