Sign in
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

112 AWS reviews

External reviews

1,106 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    reviewer1341057

Guides clients to manage hybrid cloud complexity through a unified Linux environment

  • September 16, 2025
  • Review from a verified AWS customer

What is our primary use case?

I don't directly use Red Hat Enterprise Linux (RHEL). I advise our clients to select this kind of technology for their hybrid cloud requirements.

When looking at hybrid cloud, the entire ecosystem is very complex; public cloud, private cloud, everything comes together and becomes very difficult to manage. The best use case I can see when Linux systems are involved is to use one common platform to manage all the infrastructure and the platforms on top of that. Red Hat Enterprise Linux (RHEL) would be the best choice for that particular use case.

What is most valuable?

The ability to manage complex environments, especially when it comes to hybrid cloud, helps us significantly, along with the Linux environments which are natively in-built into Red Hat Enterprise Linux (RHEL). The reduction in complexity, ease of use, and managing the entire hybrid cloud landscape was easier with this software. Service mesh and Kubernetes support contribute significantly, allowing better handling of complex cloud-native applications efficiently.

We use third-party platforms to manage the risks and put the security guardrails in place, and Red Hat Enterprise Linux (RHEL) has its own native security guardrails as well, so we use both.

Indirectly, we help other enterprises implement this solution, and I can tell how other enterprises are benefiting. They reduce complexity and achieve faster time to market as they improve efficiency and use these tools to improve their development process. This helps them move faster and release their software as soon as possible.

We are trying to move most of our workloads to public cloud environments; however, not everything will go to the public cloud. We are trying to find a balance between on-premise, private cloud, and public cloud. Currently, the split is 50% on public cloud, 40% on private, and 10% on on-premise.

Since we started recommending and our clients started using it, I can see the cost-to-performance ratio go up by over 50%.

What needs improvement?

I would suggest focusing more on the cloud-native aspect. Kubernetes and microservices are built in natively; however, it would help to bring the service mesh and service mesh handling. That would be one of the improvement areas.

Most importantly, since we deal with mostly Fortune 500 clients who are global in nature, as the data is siloed from multiple sources and has to be pulled in, it's very important that the data is secure and all the security guardrails are in place.

Since Red Hat Enterprise Linux (RHEL) 10 was recently launched, there were some bugs that needed to be fixed and performance issues. If those are cleared, then it would be a good fit for everyone.

What do I think about the stability of the solution?

There has not been much downtime with the system.

What do I think about the scalability of the solution?

The scalability is above average. It has scaled up and created its portfolio in line with market demands.

How are customer service and support?

The customer service was good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any previous solutions.

How was the initial setup?

Deployment is fairly easy. The support that is required is appropriate for both full-fledged full stack developers and starting developers. The support overall is good.

What about the implementation team?

We implement mostly through service integrators who help to do the groundwork.

What was our ROI?

Since IBM's acquisition, we thought there might be some changes, yet surprisingly, it was kept aside. IBM was kind enough to let them operate on their own, which is a plus sign. The stability has been good, and we have no complaints.

What's my experience with pricing, setup cost, and licensing?

The pricing was good and did not affect much of the decision-making. It was appropriate, though I would suggest the team improve upon offering higher discounts on bulk purchases.

Which other solutions did I evaluate?

There are not many options available besides Red Hat Enterprise Linux (RHEL).

What other advice do I have?

I am a principal catalyst who works with AWS, Azure, Google Cloud, the hyperscalers, public cloud, and private cloud, both on the client side and on-premise.

The ability to manage complex environments, especially regarding hybrid cloud, helps us significantly, along with the Linux environments which are natively in-built into Red Hat Enterprise Linux (RHEL).

I rate Red Hat Enterprise Linux (RHEL) a nine out of ten.


    reviewer2757639

Commands and packages have supported automation through shell scripting and cron job management

  • September 16, 2025
  • Review from a verified AWS customer

What is our primary use case?

I have been using Red Hat Enterprise Linux (RHEL) on and off for at least 10 years, as I've changed many companies. My main use cases for Red Hat Enterprise Linux (RHEL) are mostly on the server-side for deployment.

What is most valuable?

The features of Red Hat Enterprise Linux (RHEL) that I most appreciate are the inbuilt commands and the packages that come with it, which are pretty helpful for us, as we usually deal with a lot of shell scripting. These features benefit my organization by allowing us to write cron jobs and related tasks.

What needs improvement?

I don't have much to say about how Red Hat Enterprise Linux (RHEL) can be improved.

For how long have I used the solution?

I have been working in my current field for 20 years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux (RHEL) helps me solve the pain point of periodically needing to keep it updated, but apart from that, it's very stable, which is one of the best things about it. We have already expanded usage.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales very well with the growing needs of my organization, and within on-prem, it's very easy to scale it, so we've never had any problems. The process has been smooth; even on-prem, it's all automated, and we are using OpenShift, so using that software makes it very easy to scale.

How are customer service and support?

I evaluate customer service and technical support from Red Hat Enterprise Linux (RHEL) as very good; I have personally called customer support and was surprised at how easy it is to get a hold of someone. It was easy for them to come to a solution.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to adopting Red Hat Enterprise Linux (RHEL), my company was using different Linux environments before moving to RHEL, although mostly the companies that I've worked in have always used Linux for deployment.

How was the initial setup?

The deployment model for Red Hat Enterprise Linux (RHEL) includes both on-premise and cloud, as we are using OpenShift for on-prem and cloud also.

What about the implementation team?

We have our migration and upgrade team which manages Linux; as soon as the new, stable version of Linux becomes available, we try to update our Linux version to the latest.

What was our ROI?

I have seen a return on investment with the solution; in our team, we have noticed that the cost doesn't increase drastically, and it's a very stable product, although this is not my domain since mine is very specific, mostly development.

Which other solutions did I evaluate?

Before selecting Red Hat Enterprise Linux (RHEL), my company considered different Linux environments, as I have worked in Fedora, Red Hat, and Ubuntu, but I feel most companies now are adopting or going with RHEL due to its stability and better pricing; again, this is not my domain, I can just surmise.

What other advice do I have?

My advice to other organizations considering Red Hat Enterprise Linux (RHEL) is to go for it, as it's a pretty stable product. On a scale of 1 to 10, I would rate Red Hat Enterprise Linux (RHEL) overall around an 8.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Mohamed_Atta

Support team significantly improves secure application deployment

  • September 01, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Red Hat Enterprise Linux (RHEL) at work involves using the EKS Kubernetes cluster on AWS, which is hosted on managed nodes based on Red Hat Enterprise Linux (RHEL) 9.4.

On a daily basis, I manage these nodes, execute commands to check connectivity, investigate network issues, and gather metrics such as CPU and RAM usage. Red Hat Enterprise Linux (RHEL) is integral to my daily work, as I regularly log into these nodes to execute commands, check network issues, and monitor capacity.

What is most valuable?

One of the best features Red Hat Enterprise Linux (RHEL) offers is the premium support, which is particularly noteworthy in version 9.4. If we encounter an issue, we can contact the support team anytime, and a technical support representative works with us to find the root cause. The support team helps us find and solve issues quickly and effectively.

While many features in Red Hat Enterprise Linux (RHEL) are common to all Linux distributions, RHEL stands out due to its vast community and comprehensive feature set. Red Hat has the largest market share among Linux distributions, and its exceptional support distinguishes it from other distributions. Additionally, it is renowned for its stability, security, ease of use, and community engagement.

Red Hat Enterprise Linux (RHEL) has positively impacted our organization by improving our environment, enhancing security, and enabling the implementation of best practices. We chose RHEL 9.4 for its stability, security, and excellent support. When running our Kubernetes cluster on AWS, RHEL proves to be an excellent choice for deploying our applications in a secure environment.

Using Red Hat Enterprise Linux (RHEL) 9.4, we enhance our security through features such as SELinux, which significantly improves our environment's security and stability. We have used RHEL-based nodes since the inception of our organization and the My Vodafone app project in Greece, contributing to improved security, performance, and stability throughout our operations.

What needs improvement?

The primary area for improvement in Red Hat Enterprise Linux (RHEL) relates to accessibility and training resources rather than the operating system itself. Red Hat should provide more training opportunities and make learning materials more accessible to users and customers.

Specifically, the documentation should be more accessible, and Red Hat should consider offering free training or virtual machines beyond just ISO files. A free virtual machine on the cloud would be valuable for people to try and become familiar with RHEL, as installing a virtual machine from an ISO can be complex. A pre-installed RHEL virtual machine would make it easier for people to learn and experience the distribution.

I rate Red Hat Enterprise Linux (RHEL) eight out of ten because while it's an excellent score, there is room for improvement in accessibility. Unlike other distributions such as Ubuntu or Arch Linux that are readily available, Red Hat should create more opportunities for users to try their system through easily accessible virtual machines on their website or other public platforms.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for eight years, starting before my career as a DevOps and system admin engineer.

What do I think about the scalability of the solution?

The scalability of Red Hat Enterprise Linux (RHEL) for my organization is exceptional, and it handles growth and increased demand effectively. The support system particularly enhances its scalability capabilities.

How are customer service and support?

The customer support of Red Hat Enterprise Linux (RHEL) deserves a perfect 10 out of 10, as it is one of the most valuable aspects of the system.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution before Red Hat Enterprise Linux (RHEL). We started with RHEL 7, upgraded to 8, and are now using version 9.4.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup cost, and licensing process for Red Hat Enterprise Linux (RHEL) is straightforward, and I have not encountered any challenges in conducting these operations.

What other advice do I have?

My advice for others considering Red Hat Enterprise Linux (RHEL) is to strongly consider it as one of the most secure, stable, and efficient options compared to other distributions. I have always chosen RHEL as my first choice without evaluating other options. I rate this solution 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Roman Fandrich

Reliable security features ensure smooth cloud deployment

  • September 01, 2025
  • Review from a verified AWS customer

What is our primary use case?

Related to stability, security, and reliability, the absolute bedrock of Red Hat Enterprise Linux (RHEL) is that it uses rigorously tested, mature software versions. While not always the latest, this ensures zero unexpected changes, which is critical for systems that must run for years without failure. The security hardening includes tools such as SELinux, FirewallD, and SCAP.

I previously used Ubuntu workloads because they were a good option for another company. When talking about Linux or Unix environments, there are many open source options such as CentOS or Ubuntu that differ from Red Hat Enterprise Linux (RHEL).

In most cases, the workloads are running in AWS. We are natively performing and invoking the instances by auto-scaling group primarily on EC2 instances, some of Fargate, ECS, or Fargate workloads, and that is where I experiment with Red Hat Enterprise Linux (RHEL).

What is most valuable?

I am working mostly in cloud environments, but also on-premise. My work includes various DevOps and operation tasks such as provisioning, automating with Terraform and Ansible, performing patching tasks, troubleshooting web services, and other infrastructure tasks per day.

We are using Red Hat Enterprise Linux (RHEL) in all our production workload environments, particularly in cloud adoption for AWS. We have very useful features from the marketplace for AWS that help us optimize our current workloads.

Regarding core Red Hat Enterprise Linux (RHEL) and infrastructure optimizations, we utilize performance profile tuning and IDM profiles for database heavy marketplace back-end. We use throughput performance or latency performance for mixed workloads, deploying specific tune profiles with pre-configured kernel parameters. The system includes kernel parameters tuning, file systems to optimize virtual memory settings, and XFS by default for Red Hat Enterprise Linux (RHEL). Security enhancements include SELinux enforcement with custom policies. For architectural and application optimizations, we use containerization with Podman for Kubernetes workloads and orchestration with OpenShift with Kubernetes.

What needs improvement?

The workloads primarily run in AWS. We are natively performing and invoking the instances by auto-scaling group on EC2 instances, some of Fargate, ECS, or Fargate workloads, and that is where I experiment with Red Hat Enterprise Linux (RHEL).

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for about two years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux (RHEL) is really stable. I have not experienced any downtime related to workloads or operating system issues so far. Regarding scalability, it has been rational, though I do not have extensive experience with particular use cases. The experience has been smooth overall.

How are customer service and support?

The customer support is excellent. I reached out to them once about a monitoring matter, and the attention was really good. My rating would be nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup was very easy. While I am not in the finance department or performing license management, I believe it is really easy to use. I am not currently in charge of budget strategy, so I cannot provide detailed information about that matter.

What other advice do I have?

I would recommend Red Hat Enterprise Linux (RHEL) for production workloads in AWS or any cloud environment. In my case, it is AWS, and I have practical experience with critical workloads in on-premises solutions. The experience has been good, and I would recommend Red Hat Enterprise Linux (RHEL) to other customers or partners.

My company is a Red Hat partner. I was offered a gift card for providing this interview.

I use other tech products such as Scalr for FinOps in cloud environments, Splunk for monitoring, and AWS Backup for native cloud backup solutions.

The overall rating for Red Hat Enterprise Linux (RHEL) is 9 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    ParthPanchal

Server reliability enhances cloud analytics efficiency with fast reboot and infrastructure flexibility

  • September 01, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am working on a Cloud Infra project in which many analytics applications are hosted on Cloud Infra, and their applications are hosted on Red Hat Enterprise Linux (RHEL).

The applications are customer-facing and mainly focus on analytics regarding an automotive company.

The experience with pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) was pretty smooth, as we can subscribe the servers from the RHEL portal.

We use Red Hat Enterprise Linux (RHEL) on both on-premises and public cloud.

What is most valuable?

One of the best features of Red Hat Enterprise Linux (RHEL) is that it is lightweight and it is the industry standard.

Whenever I start the servers, they switch on very fast compared to other Linux servers.

We can deploy clusters in Red Hat Enterprise Linux (RHEL), and we can scale up and scale down our infrastructure with the help of the RHEL server.

The subscription model and vendor support are also good. We can subscribe our servers to RHEL so that we can get the packages installed for our project-related dependencies.

Red Hat Enterprise Linux (RHEL) has positively impacted my organization. The speed of the applications has improved after deploying them on RHEL.

Whenever we face an issue and need to reboot the server, it comes up very fast compared to other servers, and it has improved the latency of our applications.

Time has been saved since using Red Hat Enterprise Linux (RHEL), and the application performance has improved after using it.

What needs improvement?

There should be some automation for patching the servers in Red Hat Enterprise Linux (RHEL). Patching in the sense that automatically, whatever servers we need, we can patch them using a utility present inside RHEL.

It is stable, but compared to Red Hat Enterprise Linux (RHEL), Ubuntu is more stable for Kubernetes and Docker-related applications. If improvements can be made in RHEL so Docker and Kubernetes-based applications can be deployed more easily, that would be great.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for the past six months.

How are customer service and support?

Red Hat Enterprise Linux (RHEL) scales up very easily, and RHEL vendor support is also good; it has helped us many times.

We are using Red Hat Enterprise Linux (RHEL) from the start; we can see that RHEL provides good vendor support and bug fixes.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not evaluate any other options before choosing Red Hat Enterprise Linux (RHEL).

What other advice do I have?

I can see more improvements can be added to Red Hat Enterprise Linux (RHEL). They provide many certifications such as RHCE and RHCSA which are very important for learning Linux, learning about automation, and deploying the servers in the cloud.

The architect-level certifications are very important. The customer support for Red Hat Enterprise Linux (RHEL) rates around an eight.

Red Hat Enterprise Linux (RHEL) is a great platform to learn Linux. Red Hat provides many certifications such as RHCSA, RHCE, and RHCA, which is architect level.

RHCA is an architect-level certification through which you can learn Ansible and many automation-related activities in Linux; it can help you grow your Linux knowledge as a professional in the IT industry.

I would rate Red Hat Enterprise Linux (RHEL) an 8.5 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2753943

Automation and cloud operations thrive with secure and stable infrastructure

  • August 31, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Red Hat Enterprise Linux (RHEL) is server management and cloud operations.

I use RHEL for server management and cloud operations to perform multiple tasks, such as user access management, user management, patch management, and troubleshooting.

What is most valuable?

Red Hat Enterprise Linux (RHEL) offers multiple features that are really accessible and stable, providing security and compliance, hybrid cloud compatibility, enterprise-grade container support, task automation through cron jobs, and an overall good platform.

Red Hat Enterprise Linux (RHEL) has positively impacted my organization through automation, as my recent task saved a lot of time by reducing the work from months to a day using scripts developed in RHEL, thus boosting our productivity and cutting costs while empowering a skilled workforce, enabling scalable and secure infrastructure, and fueling innovation and digital transformation.

What needs improvement?

Red Hat Enterprise Linux (RHEL) could be improved with a modernized knowledge base and documentation, better performance under high load, and possibly a reduction in the cost of the professional subscription. Apart from that, I don't see much need for improvement.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for more than five years.

What do I think about the stability of the solution?

In my experience, Red Hat Enterprise Linux (RHEL) is perfect in terms of stability.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) handles increases in users, applications, or data smoothly, which is why we use it for all our projects, as it provides us with confidence. We also use Amazon Linux, but primarily it is RHEL.

How are customer service and support?

I have reached out to Red Hat Enterprise Linux (RHEL) customer support multiple times, and I've found the experience amazing, as issues get resolved in a lesser time compared to Amazon AWS.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I have majorly worked on Red Hat Enterprise Linux (RHEL) only and did not use a different solution before switching.

What was our ROI?

We have seen a return on investment with Red Hat Enterprise Linux (RHEL), having saved a lot of money and time due to the automation and scripting we perform, resulting in savings on man-hours as well.

What's my experience with pricing, setup cost, and licensing?

I have mentioned earlier that the pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) could be reduced a bit, indicating a scope for improvement there.

Which other solutions did I evaluate?

Before choosing Red Hat Enterprise Linux (RHEL), I evaluated other options like SUSE and AIX, but I don't think any of them are better than RHEL.

What other advice do I have?

We do a lot of automation using Bash scripts. In a recent task, I had about 2,500 to 3,000 EBS volumes that I needed to change from GP2 to GP3 and calculate their throughput and IOPS, which would have been impossible manually due to time constraints, but we accomplished it with a Bash script thanks to RHEL. It's really very useful.

My advice for others looking into using Red Hat Enterprise Linux (RHEL) is that everyone working on Linux should at least give it a try because it's a great platform.

On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) an 8.5 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Sharon Jayakanthan

Operating system streamlines server management and enhances security

  • August 30, 2025
  • Review from a verified AWS customer

What is our primary use case?

From the start of my career, I started working on Red Hat Enterprise Linux (RHEL).

My work role is a network engineer and systems engineer. We manage customers' servers, which run the Red Hat Enterprise Linux (RHEL) operating system.

The servers are Red Hat Enterprise Linux (RHEL), and my job role involves troubleshooting and ensuring the servers are running properly.

What is most valuable?

Red Hat Enterprise Linux (RHEL) is very good concerning security; it's much better than other Windows systems. RHEL is something I normally use command prompt with, and it's very easy to manage as a network engineer.

The Red Hat systems build in their own security features, which is unique, and it's better to use for enterprise-level customers. Most enterprise-level customers prefer RHEL to run their systems and applications.

I can work with less downtime, and if anything happens, it's very easy and direct to troubleshoot compared to other operating systems. The FAQ rules, details, and commands in the Red Hat FAQs are very helpful.

What needs improvement?

Currently, Red Hat Enterprise Linux (RHEL) supports all types of integration using other systems, but it might be better if they had more documentation on the relevant integration with other apps or systems.

There can be some improvements in this area.

For how long have I used the solution?

The solution has been in use for nine years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux (RHEL) is stable.

What do I think about the scalability of the solution?

When it comes to cloud, it's easy to scale up using the AWS management tool; we can easily upgrade or downgrade the systems. However, when it comes to physical on-premises deployment, that is a different situation.

Which other solutions did I evaluate?

We are not using only Red Hat Enterprise Linux (RHEL). As Lumen Technologies is the largest MNC, we have all types of systems. RHEL is one of the main systems which most customers use, but we currently use other solutions as well. We didn't switch to anything exclusively.

What other advice do I have?

We host web applications and websites in Red Hat Enterprise Linux (RHEL) servers.

RHEL is a reliable and best operating system for users to implement.

I rate Red Hat Enterprise Linux (RHEL) a 10 out of 10.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Prashant Pachpute

Enhances versatility with its configurable open-source nature

  • August 29, 2025
  • Review from a verified AWS customer

What is our primary use case?

I have completed RHCSA and RHCE certifications. In my day-to-day work, I mainly use Red Hat Enterprise Linux (RHEL) for basic installation of Red Hat OS, configuration, MariaDB setup, Apache setup, and cluster management.

Regarding my main use case with Red Hat Enterprise Linux (RHEL), it is an open source OS which allows us to modify the system as per our requirements. It is also secure and user-friendly.

What is most valuable?

The system is user-friendly because we can use it through both CLI and GUI interfaces, which provides flexibility, and the ability to modify the OS helps me in my daily work.

Red Hat Enterprise Linux (RHEL) has positively impacted my organization because we can check for vulnerabilities, and when we have internet access, we can directly install packages. The system provides easy access to internet resources when needed.

What needs improvement?

Red Hat Enterprise Linux (RHEL) has potential for improvement, though currently all features are working well based on my experience. Different versions have increased security measures, which is beneficial.

Regarding needed improvements for Red Hat Enterprise Linux (RHEL), increasing its cloud capabilities would be beneficial. Additionally, it would be helpful if they provided direct RPM package downloads via the Red Hat site without requiring a Red Hat subscription.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for more than five to six years.

Which solution did I use previously and why did I switch?

I used a different solution before Red Hat Enterprise Linux (RHEL) when I was working at SBI, where they had a Galera cluster. Sometimes servers would unexpectedly remove themselves from the cluster, which caused major issues requiring troubleshooting and node verification.

What other advice do I have?

My advice to others considering Red Hat Enterprise Linux (RHEL) is that compared to Windows and Mac, Red Hat is very comfortable to use.

I currently use both Red Hat Enterprise Linux (RHEL) and CentOS as tech products.


    Boris Litichevsky

Efficient installation process accelerates task completion and boosts performance

  • August 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use cases for Red Hat Enterprise Linux (RHEL) are on the infrastructure side, including patching, building, engineering, administration, and a little bit of everything.

What is most valuable?

The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is its installation, which includes numerous capabilities. The installation process, especially when automating tasks, provides great satisfaction when it works. These features benefit my company because they enable tasks to be completed quickly.

What needs improvement?

I cannot identify specific improvements needed for Red Hat Enterprise Linux (RHEL) at this time. We are currently using version 9.6, and it is performing satisfactorily. I would need to work with it daily to provide specific feedback. However, the documentation could be more user-friendly and comprehensive. Instead of simply stating procedures, it should provide more detailed explanations through multiple layers of implementation. The documentation could be simplified for beginners who are unfamiliar with the system. In our organization, we write our own documentation to address these needs.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) along with CentOS throughout this period.

What do I think about the stability of the solution?

Red Hat Enterprise Linux (RHEL) helps me address vulnerabilities, particularly high CVEs with scores of 10 and nine. The build-out capabilities are beneficial, and Ansible integration works effectively with RHEL.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales very effectively to meet my company's needs.

How are customer service and support?

The customer service and technical support are good, though they have declined in quality compared to previous standards. Currently, support often responds by sending PDF documentation, and scheduling direct calls can be challenging.

How would you rate customer service and support?

How was the initial setup?

Security requirements were a key consideration in choosing Red Hat Enterprise Linux (RHEL) due to its ease of use, robust security features, and comprehensive experience and support. Support availability was particularly important among these factors.

What was our ROI?

From my perspective, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) has been its excellent performance and issue resolution capabilities.

Which other solutions did I evaluate?

I am not considering alternative solutions to Red Hat Enterprise Linux (RHEL) at this time due to our current three-year contract commitment.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) a 9 out of 10 and advise other companies considering RHEL to proceed with implementation. They should complete their customer assessment and work with Red Hat representatives. The solution is highly recommended, despite minor support-related concerns.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2753196

Offers peace of mind, reliability, and comprehensive insights

  • August 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use cases for Red Hat Enterprise Linux (RHEL) cover all the tiers from web application to the database.

What is most valuable?

The feature of Red Hat Enterprise Linux (RHEL) that I prefer most is Insights. I have been using Insights, and it can give me the health of the system, CPU, memory, and everything, allowing me to see everything including security patches, vulnerabilities, and missing patches.

Red Hat Enterprise Linux (RHEL) helps me solve pain points because it is a stable platform, so I don't have to fix many issues because we're using Ansible to automate everything. Since we have a very stable environment and Red Hat Enterprise Linux (RHEL) is very stable, we don't have much pain. Red Hat Enterprise Linux (RHEL) benefits my company significantly because by using it, we are using a stable platform, and all our environments are working as expected.

It has excellent features in terms of security. Everything is there. I just need to deploy it, and we have the SELinux, OpenSCAP, and many tools that I can use to configure the system to make it more secure. For upgrade or migration plans to stay current, we're using the automated LEAP process for migrating from a lower version to the latest version.

What needs improvement?

I see that there's a lot of improvement needed, but I can see that Red Hat Enterprise Linux (RHEL) 10 has some of the features that I'm looking for.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for eight years.

What do I think about the stability of the solution?

I have peace of mind, so everything with Red Hat Enterprise Linux (RHEL) is reliable and stable.

Red Hat Enterprise Linux (RHEL) has helped me to mitigate downtime and lower risks because we have everything in place to mitigate any issues since we have a failover on the other side.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) scales effectively; all the needs of our company are being met by Red Hat Enterprise Linux (RHEL).

How are customer service and support?

I have experience with customer service and technical support. The experience with customer service has been pleasant, but some of the features that I am looking for are not met, so they're still working on it. I would rate the customer service an eight out of ten.

The knowledge base offered by Red Hat Enterprise Linux (RHEL) has improved now because of AI. Previously, when I searched for something, it didn't give me everything, but now I am more satisfied.

How would you rate customer service and support?

Positive

How was the initial setup?

My experience with deploying Red Hat Enterprise Linux (RHEL) is smooth. We are using an automated process; we're using VMware VRA and Ansible to customize the environment. Everything is smooth in building Red Hat Enterprise Linux (RHEL) because we have the process from end-to-end, it's very well-defined, so we don't have any problem deploying Red Hat Enterprise Linux (RHEL).

We have a hybrid environment with on-premise or cloud deployment. We use all cloud providers.

When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, we're using automation with Ansible Automation Platform, AAP, and everything is going smoothly, and I am satisfied with that experience.

I am looking to make the deployment much easier because there's the Image Builder that I prefer, and in building using the Image Builder, all the packages or repositories that I need are inside that feature.

What was our ROI?

The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) is peace of mind; I don't have to worry about the operating system because it's running smoothly as expected.

Which other solutions did I evaluate?

Security requirements were a consideration when choosing Red Hat Enterprise Linux (RHEL) because since we're in the government, I'm the one that set up the compliance requirements, and I deployed using the OpenSCAP, but I cannot tell the profiles as it's confidential.

While using Red Hat Enterprise Linux (RHEL), I have not considered other solutions; we are working on moving to OpenShift, which is still Red Hat Enterprise Linux (RHEL).

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) as a nine out of ten; I don't give a ten because it's a perfect score.

My advice to other companies that are considering Red Hat Enterprise Linux (RHEL) is that it is the best operating system currently, so they can use it in deploying their system, wherever they want to deploy the applications.