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Excelente entorno de soporte para clientes
What do you like best about the product?
El servicio de asistencia en la nube de Deskpro ofrece un estupendo entorno de soporte que nos ha permitirnos a nosotros como analistas de soporte técnico, mejorar el soporte brindado a nuestros clientes. Es un software muy completo y aunque parece complicado de utilizar realmente es muy fácil. Encontramos que Deskpro es un excelente software que esta completo en todas sus funcionalidades, es totalmente intuitivo para su uso y el proceso de instalación es totalmente rápido.
What do you dislike about the product?
Posee tantas funciones que en ocasiones suelo equivocarme pero cada día aprendo algo nuevo sobre esta aplicación.
What problems is the product solving and how is that benefiting you?
Desde que utilizamos DeskPRO hemos mejorado la gestión para atención a nuestros clientes y esto es excelente.
Recommendations to others considering the product:
Es una aplicación muy rentable y nos ha permitido satisfacer nuestras demandas empresariales. La atención para con nuestros clientes ha mejorado grandemente. El entorno gráfico es totalmente amigable y se puede personalizar.
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DeskPRO review
What do you like best about the product?
The User interface is very easy to use and consumer friendly.
What do you dislike about the product?
However, the UI is also a little bit clunky and outdated. It needs to be revamped.
What problems is the product solving and how is that benefiting you?
I am streamlining communications between different departments. Some benefits that result from DeskPRO are fast and efficient communication.
Easy to use
What do you like best about the product?
The easiness to connect and self explanatory commands.
What do you dislike about the product?
Too many features that aren’t used, perhaps more trainings would help to understand.
What problems is the product solving and how is that benefiting you?
It helps to reduce the response time.
Fair
What do you like best about the product?
DeskPro is a great product to use for businesses, and working in a fast paced environment. DeskPro is reliable, and my company has not had any problems with it.
What do you dislike about the product?
I do not have anything poor to say about this product.
What problems is the product solving and how is that benefiting you?
DeskPro supplies reliable needs for loading data, and transporting files professionally, and safely.
Recommendations to others considering the product:
A reliable service
Intuitive Yet Powerful Online Help Desk Solution
What do you like best about the product?
DeskPRO was very simple to set-up (less than one hour's time required) but at the same time DeskPRO online hosted platform is very powerful. Both internal staff and end users have a flexible, in-depth solution for creating and tracking new requests as well as a Knowledge Base that is easily searchable. DeskPRO's support in the UK is excellent and the CSRs there have been very helpful with any question asked.
What do you dislike about the product?
Since DeskPRO is in the UK, the customer help desk doesn't seem to be available late in the typical U.S. work day. This isn't a serious compliant, however, as the UK help desk's early morning hours make up for this small deficiency.
What problems is the product solving and how is that benefiting you?
Keeping track of client requests from an easy-to-access online portal. The online help desk portal is branded and allows customers to search a Knowledge Base before opening a new ticket request with us. Everything is provided for one flat monthly fee.
Recommendations to others considering the product:
DeskPRO is a very cost-effective, flexible and yet powerful online help desk solution for all of your staff and your clients.
Deskpro is the tool!
What do you like best about the product?
The best thing I like about Deskpro is how you are able to customize each users views. Each person on our Help Desk Team wants to see different things, and with this software you are able to.
What do you dislike about the product?
The thing I dislike about Deskpto is that some of fields are required and can't change.
What problems is the product solving and how is that benefiting you?
Using the built-in KB is great for helping the users. Also sorting and prioritizing tickets is really good with this software.
Flexible and powerful helpdesk software
What do you like best about the product?
Organization by teams, ability to customize, advanced integrations with systems such as OIM
What do you dislike about the product?
Crashes occasionally, sometimes hard to undo something you do by accident
What problems is the product solving and how is that benefiting you?
Customer support, triage between multiple teams in organization
Good CRM for basic small business needs
What do you like best about the product?
Ease of use. Customer Service is prompt. UI is straight-forward and easy to train new employees on. Customization is basic, while useful. Live chat was useful and available for reporting. Knowledge Base was simple yet sufficient.
What do you dislike about the product?
Reporting was limited to pre-selected fields/variables and didn't capture historical information (such as open cases 1 year ago vs today). Knowledgebase did not support embedded .gif or reporting on user search term history/usage.
What problems is the product solving and how is that benefiting you?
Basic customer service inbox system with groups, rules, reporting and hat.
Great High Speed Ticketing System
What do you like best about the product?
Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too.
What do you dislike about the product?
It's very memory intensive. There are times the single tab will use a gigabyte of ram.
What problems is the product solving and how is that benefiting you?
We use it for internal support, so we split between 2 departments in the same system.
DeskPRO Recommendation
What do you like best about the product?
It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience.
What do you dislike about the product?
The color features seemed limited for the Deskrpo; not very smooth transition to setting the text message option.
What problems is the product solving and how is that benefiting you?
Currently using DeskPRO as a software for helpdesk ticketing process which also features to store Frequently Asked Questions (FAQs) in the knowledge base so you can search the database to accurately and timely answer the audience inquiries. Furthermore, if a question is not found in the knowledge base, you will be able to escalate the inquiry to get the appropriate answer as there are many levels of agents options available for the team.
Recommendations to others considering the product:
Cost Effective; limitless user access
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