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Generally very positive.
What do you like best about the product?
It is straightforward and easy to use, plus adding a layer of security.
What do you dislike about the product?
It has to be loaded separately on each device one uses. Also it would be nice if the instructions on how to open an encrypted email would automatically appear when sending an encrypted email
What problems is the product solving and how is that benefiting you?
Protecting client/patient privacy while allowing us to email PHI. This is really the big thing for us
Virtru Review
What do you like best about the product?
Virtru Encryption is easy to use, and our clients love it! My favorite part is the "Deactivate" option. In case any human error is made, you can void access.
What do you dislike about the product?
I do not like the most recent update with superbills, before I used to "select all" when creating a superbill, now I have to select individually.
What problems is the product solving and how is that benefiting you?
Any human errors can easily be voided with the "deactivation" feature.
Easy to use, send and receive
What do you like best about the product?
The program is easy to use and was super easy to implement. We are able to give our patients optimal customer service and completely protect HIPAA information.
What do you dislike about the product?
We have had some referral sources that have trouble opening the files, but usually are able to get it with a 2nd email. We are a non-profit, so abiding by all the protective standards can be a financial hardship.
What problems is the product solving and how is that benefiting you?
Virtru allows our practice to be HIPAA compliant
I appreciate the secure email
What do you like best about the product?
Having secure email and working with ability to send and receive secure emails
What do you dislike about the product?
I have to reinstall often, and it's a pain
What problems is the product solving and how is that benefiting you?
Unsure
Works as described. Very pleased.
What do you like best about the product?
Very easy to manage and implement for Chrome Browser. All that is required is a browser extension.
What do you dislike about the product?
Setup for Safari browsers is more complicated than others. Ideally, this will be improved in the future.
What problems is the product solving and how is that benefiting you?
Encryption of sensitive data
Works Great with Gmail
What do you like best about the product?
Our experience with Virtru is that it's integration with gmail works great. Many of our vendors use external secured email sites that require a separate login to send and receive emails. With Virtru, it is extremely easy to secure an email as well as the insert interface for new users also works very well.
What do you dislike about the product?
We currently haven't found any dislikes.
What problems is the product solving and how is that benefiting you?
The need to secure our emails and the data files they contain.
Easy to use, less expensive
What do you like best about the product?
Virtru is a great option for small business owners, it's low cost and is as easy to use as toggling the on botton to secure an email. It just could not get any easier.
What do you dislike about the product?
If it's off and you add documents and then turn it off it drops the documents. You need to start with Virtru on before you add, it would be convenient to add at any time.
What problems is the product solving and how is that benefiting you?
HIPAA Compliance when sending emails. But there seems to be more than what I use it for considering the available drop down choices in the above question.
Seemless, easy way to send and receive secure emails
What do you like best about the product?
We send emails to "lay people" who don't have much experience accessing secure documents. Very few have issues accessing the emails we send, and opening the emails doesn't take a lot of time.
What do you dislike about the product?
Sometimes the virtru button turns off without notification or any activity on my part, so I have to turn it back on.
What problems is the product solving and how is that benefiting you?
Ability to send HIPAA information. Ability to send secure emails.
Not as easy to use as it could be, lots of user complaints about the plugin - but a nessecary tool
What do you like best about the product?
Forcing the user to choose encrypted email when certain terms or strings are used.
What do you dislike about the product?
Plugin for Chrome is flaky and needs improvement.
What problems is the product solving and how is that benefiting you?
Forcing users to encrypt messages when certain strings are present
Great product to encrypt email communication across organization
What do you like best about the product?
Seamless setup and ability to automatically encrypt sensitive information.
What do you dislike about the product?
Encryption/Decryption does not work with most Helpdesk platforms. If an email is encrypted, the helpdesk team cannot access it through ZenDesk, Service Now, or other Support ticketing systems.
What problems is the product solving and how is that benefiting you?
We must encrypt emails with HIPAA content. Virtru solution is easy to set up, and it provides an option to manually or automatically encrypt communication.
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