Initial software great, but lack of features despite repeated suggestions frustrates
What do you like best about the product?
Simple to set up and train out to end users
What do you dislike about the product?
No BCC option, for over 4 years, despite numerous suggestions on their forums.. they dont take customer suggestions into account for any future development
What problems is the product solving and how is that benefiting you?
We had not used a Support suite previously, it offers good reporting and ease of use
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