Strong Features, Weak Customer Service / Success management
What do you like best about the product?
They stand out for its easy integrations, automatios and robust data analytics, making it a flexible tool for customer support teams. Its customuzation options , security and GDPR compliance are also strong points.
What do you dislike about the product?
Their customer support and account success management are subpar, which can be frustrating when issues arise.
What problems is the product solving and how is that benefiting you?
Helps streamline customer support operations by centralizing tickets, automating workflows, and providing valuable data insights. It's integrations and automation features reduce manual work, improving efficienct and response times.
There are no comments to display