Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Sign in
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Strong Features, Weak Customer Service / Success management

  • By Information Technology and Services
  • on 02/10/2025

What do you like best about the product?
They stand out for its easy integrations, automatios and robust data analytics, making it a flexible tool for customer support teams. Its customuzation options , security and GDPR compliance are also strong points.
What do you dislike about the product?
Their customer support and account success management are subpar, which can be frustrating when issues arise.
What problems is the product solving and how is that benefiting you?
Helps streamline customer support operations by centralizing tickets, automating workflows, and providing valuable data insights. It's integrations and automation features reduce manual work, improving efficienct and response times.


There are no comments to display