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Limited Features, Heavy Reliance on Custom Code, and Difficult to Administer

  • By Eric W.
  • on 01/28/2025

What do you like best about the product?
Respected name, plethora of integrations available, and part of a wide ecosystem of products.
What do you dislike about the product?
Brands feature is half-baked and inconsistent. Agent interface is clumsy and inefficient. User interface offers almost no useful purpose without extensive custom code modification.

Customization and branding is entirely code-dependent, and many key touch points for customers offer zero customization ability, namely user login.
What problems is the product solving and how is that benefiting you?
It was intended to ease workflows; unify sales, implementation, and support teams; and improve the customer experience.

It has failed to meet any of those expectations in fantastic fashion.


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