Zendesk is a great software to manage contact form requests
What do you like best about the product?
I use Zendesk to manage our contact us form. It functions as a ticketing system, allowing us to categorize incoming emails by topic and assign them to the appropriate team members. This streamlines the process and makes handling inquiries much more efficient.
What do you dislike about the product?
Sometimes, we receive tickets marked as suspended, even though some of them shouldn't be.
What problems is the product solving and how is that benefiting you?
It helps us manage a high volume of tickets and distribute them among the team.
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