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Reviews from AWS customer

13 AWS reviews

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29 reviews
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4-star reviews ( Show all reviews )

    NishantKandpal

Centralized monitoring has simplified vulnerability testing for cloud, internet, and internal assets

  • April 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

Our use case involves the assets that we have under cloud, the assets exposed to the internet, and the internal applications that we create for our organization purposes, where we perform application security testing.

What is most valuable?

Qualys TotalCloud is an excellent platform. The beauty of the platform is that we can get all the vulnerabilities. For example, if we test multiple IPs or multiple applications via Qualys TotalCloud, we can get all the reports in a single dashboard, and we can also see them segregated. Anybody can check that platform and easily learn about critical, high, and medium findings. They also provide remediation steps in a very appropriate manner.

The main part I love about Qualys TotalCloud is the continuous monitoring and providing legitimate insights. If our management allows, we will document our technical evaluation and provide it to the purchase team for costing. This decision will depend on how expensive the solution is.

What needs improvement?

Areas that need improvement in every solution include the remediation part. The remediation steps should be simple enough for everyone to understand. For example, if we find a critical or high vulnerability on an IP or server, the remediation steps should be communicated clearly so that different departments, such as marketing and sales, can remediate their servers using simple steps.

For how long have I used the solution?

This evaluation is under POC and started about 15 to 20 days ago.

What do I think about the stability of the solution?

Regarding stability, I have tested a few servers, and I believe stability is good right now, so I rate it a nine.

What do I think about the scalability of the solution?

For scalability, I would give it an eight.

How are customer service and support?

Based on our evaluation, I would rate the support a nine.

What about the implementation team?

There is a team of four to five members involved in this testing and evaluation.

Which other solutions did I evaluate?

Right now, we are using Tenable, specifically Tenable Nessus, as our VAPT tool, and we are seeking different options, which is why we have started the evaluation for Qualys TotalCloud.

What other advice do I have?

You can review the Radware DDoS and Radware WAF. We are evaluating Qualys TotalCloud solution for our VAPT, which deals with vulnerability assessment and penetration testing. This evaluation is under POC and started about 15 to 20 days ago, focusing on our number of assets, servers, and IPs for the VAPT part, as well as the application security part.

It does not exactly provide unified vulnerability and threat assessment for SaaS. We are working under the guidelines of ISO 27001. We generally give the critical IPs and server names to test, and they provide us with the findings which we patch accordingly, as per the remediations.

I have not yet tried the TruRisk Insights feature, but I would love to get those insights.

In terms of detection, they are doing very well. I am more concerned about the detection feature because if anybody detects vulnerabilities effectively, that will benefit our organization. The findings they provide are legitimate vulnerabilities, and regarding prevention, that is on our side. They recommend steps for prevention on particular IPs, and we can only take actions after multiple approvals.

I consider Qualys TotalCloud a premium product, and I have no issues with that. If a product is premium, it typically offers better findings and opportunities. However, if the pricing is excessively high, we need to consider alternatives. A normal price or slightly more expensive is acceptable, but they should also provide good services.

I recommend this product because it supports both on-premises and cloud environments. The report format they provide after VAPT is very accessible, easy to learn, and beautifully presented. This is the best feature of the product. While I think Qualys TotalCloud is premium, I am concerned about the pricing details, particularly the cost per license.

I rate this product a nine overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2584311

Cloud security posture has improved and compliance decisions are now driven by risk insights

  • January 14, 2026
  • Review from a verified AWS customer

What is our primary use case?

I use Qualys TotalCloud for cloud security posture management across AWS and Google Cloud. I use this tool for compliance and other purposes. I scan AWS and Azure for S3 buckets, security groups, unencrypted databases, and generally for IAM roles. It helps in terms of securing the data. I also use CIS benchmarks as a standard for hardening cloud posture management. Qualys TotalCloud helps to ensure I am enforcing the CIS benchmarks automatically.

For the TrueRisk insights, it provides context-aware prioritization of findings, asset criticality, risk trends, and real-time exposures of risk parameters. It ensures I can make informed decisions with higher management.

FlexScan helps me run targeted, on-demand cloud security checks instead of waiting for full scheduled scans. It allows for immediate results on risky configurations or vulnerabilities after major configuration changes. I use it to validate checks post-scan.

TrueRisk Eliminates helps in lowering risks from the organization's context by comparing with global standards. Though not used extensively, it aids in reducing exposure ratings or ensuring compliance.

What is most valuable?

One of the valuable features of Qualys TotalCloud is its recurring scanning patterns, which detect misconfigurations, risky configurations, and weak IAM policies. The tool automates the maintenance of CIS benchmarks at scale, which is very useful. Qualys TotalCloud serves as a single-point tool integrating various modules such as VM and policy compliance and security, providing a holistic view of my security posture.

Qualys TotalCloud provides threat intelligence feeds or threat integration, enabling me to mix data with other modules to identify recurring vulnerabilities or threats I face in my organization.

What needs improvement?

From a downside perspective, the UI is not user-friendly and feels dated compared to other tools like Prisma Cloud. The navigation is difficult in terms of understanding risk relationships. Attack path analysis is another area needing improvement. It struggles to predict how attackers may move through phases. Automating remediation could also be improved, as many tasks remain manual. The lack of data load speed sometimes leads to system lags. Customizing reports based on business standards is cumbersome. Pricing is high compared to competitors.

Installation could be simplified with fewer integration issues. Documentation focused on detailed user cases with if and else scenarios would be beneficial.

For how long have I used the solution?

I have been using Qualys TotalCloud for the past four years with different organizations. I have been with two organizations in the past four years and have been using it at both.

What do I think about the stability of the solution?

It happens not very often, but sometimes it does occur. In terms of stability, I could say Qualys TotalCloud operates at 95% of the time, and the rest 5% depends on how I manage it.

What do I think about the scalability of the solution?

From a scalability standpoint, I could say it is 90% scalable. The remaining 10% presents a challenge that Qualys could address.

How are customer service and support?

From a technical support perspective, those individuals are competent enough to provide information regarding the product. They offer level one support initially, escalating as needed. I rate them four out of five because they respond quickly if issues are marked as high priority. I would give them 8.5.

Which solution did I use previously and why did I switch?

I used Prisma Cloud previously. Prisma Cloud has better navigation and UI compared to Qualys TotalCloud. However, I have taken a whole package of Qualys and tend to use it.

How was the initial setup?

In terms of installation, it could be simplified compared to other tools due to its packaging and tooling. A lack of specific help articles and integration issues are present. From a security standpoint, it is good but requires time.

What about the implementation team?

For one of the organizations, I partnered with Qualys as a team since I have large projects. They assisted with a global rollout.

What's my experience with pricing, setup cost, and licensing?

Pricing compared to competitor tools is high. My costs depend on asset subscriptions. Pricing remains constant regardless of asset utilization, whereas other tools employ a credit system.

Which other solutions did I evaluate?

Prisma Cloud and similar tools have slight variations in flow but follow the same frameworks. Prisma Cloud offers user-friendly navigation that is better than Qualys TotalCloud.

What other advice do I have?

From a technical support perspective, those individuals are competent enough to provide information regarding the product feel. They provide level one support first to understand better. If they cannot resolve the issue, they can escalate it to the next level and come on a call. However, it does not make sense for them to escalate if it is a medium or low priority issue; they address those according to their SLAs. From another perspective, there could be some downsides. In my opinion, this is the best tool. My overall review rating for Qualys TotalCloud is 8.


    Nadeem-Inamdar

Cloud security posture has improved and CI/CD pipeline now prevents misconfigurations early

  • January 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

My use case is for cloud security posture management and for getting alerts as we have onboarded most of our accounts in Qualys. Qualys provides the cloud and identifies misconfigurations in our cloud security module, providing us alerts, and we have integrated many tools into that solution. This helps us maintain our cloud security.

Qualys TotalCloud helps with my cloud security posture management by identifying vulnerabilities at a better early stage because we have deployed it into a CI/CD pipeline. This helps us detect vulnerabilities at the development level only. Before moving into production, it helps us detect the vulnerabilities, close them, remediate them, and then move the code into production. We have integrated that into our CI/CD pipeline.

What is most valuable?

The best features of Qualys TotalCloud include good threat intelligence and segregation of cloud accounts. Since we have multiple cloud accounts, it provides a segregation overview of all of our cloud accounts. It also has workload protection which identifies vulnerabilities in the Kubernetes environment and in our Docker images.

Qualys TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risks with recommendations. Whenever any alerts or vulnerabilities have been detected by the solution, it provides the resource name, the asset name, and the solution on how to remediate that with all the steps included.

Qualys TotalCloud provides unified vulnerability and threat assessment for both IaaS and SaaS software.

Qualys TotalCloud provides a single prioritized view of risk through the dashboard, which displays all the risks that are identified in our images, Docker images, Kubernetes environment, and cloud security.

I use the TruRisk Insights feature, which is built into that solution. I assess the comprehensiveness of the risks found by the insights to be good due to its threat intelligence, as it identifies most risks whenever they are detected in the wild. It almost detects all the risks that are well-known in the industry. It has also some capabilities of artificial intelligence but not enough to detect any zero-day vulnerabilities.

What needs improvement?

The areas in the solution that have room for improvement include the UI/UX design, which should be improved, and they should integrate more artificial intelligence into the product.

For how long have I used the solution?

I have been using Qualys TotalCloud for around three years.

What do I think about the stability of the solution?

I would rate stability around eight out of ten.

What do I think about the scalability of the solution?

For scalability, I would rate it nine out of ten.

How are customer service and support?

Qualys TotalCloud requires maintenance, but it is managed by the Qualys team.

I would rate the technical support around eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment was not easy, but with the help of the support team, we completed it.

It took about a week because we had many accounts we needed to migrate, and we needed to check the policies and define our policies. It took time because everything cannot go in one go, so we did it in a phase-wise manner.

What was our ROI?

It helps us because we have monthly meetings with our leadership team. These graphs help us give the return on investment of the product to the leadership team and also give us an overview of how this product is working, what the thresholds are, and how the configurations are working or not. This helps us determine that.

What other advice do I have?

I would recommend Qualys TotalCloud to other users because it is cost-efficient and has a good return on investment. We can recommend it over other tools available in the market that are more costly.

I find the pricing of Qualys TotalCloud to be cost-efficient as of now. We evaluated three other tools that were more costly than this.

My comparison of Qualys with other vendors is based on the different features we tested. Based on the reports, we implemented the tools into our environment. We conducted proof of concept testing and checked that every tool provides the CSPM feature, the CWP feature, and the IaC feature. Qualys also provides those features. We tested those features with the default policies by running scans. We created some misconfigurations and checked whether they were detected by the tool. We conducted thorough POCs for each solution.

Qualys TotalCloud can be mentioned as a total cloud platform because it has the CWP model and CSPM model.

It has affected my security posture by integrating tools like Jira into that solution, which helps to generate tickets on the development team dashboard and the DevOps team's dashboard. This helps them remediate the findings. We also create weekly reports from the tool, and with the help of the DevOps team, we try to mitigate the risks which helps us manage our security posture.

Currently, there are around fifteen users who are using the solution. I would rate this solution an overall eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Sourav Dadhwal

Unified cloud security has delivered strong compliance reporting and streamlined audit workflows

  • December 16, 2025
  • Review from a verified AWS customer

What is our primary use case?

I have approximately three to four years of experience working with Qualys TotalCloud.

I have been using Qualys TotalCloud while working with EY, Ernst & Young, where I utilize cloud tools for Qualys, employing two types of tools: one for policy and compliance, for security and compliance audits, and another for security audits such as vulnerability assessments and risk assessments. Based on that tool, it is very easy to go through the inventory and easily deploy the compliance policies as needed while also receiving comprehensive assessment scores.

I use Qualys TotalCloud primarily for compliance and cloud security, and I am also getting certified from Qualys in both compliance auditing and vulnerability management, making me a certified specialist for Qualys.

In Qualys TotalCloud, everything is in a single platform and as a unified CNAP application, it combines CSPM, CWPM, CIEMs, and workload securities with a lightweight agent that covers everything, including cloud resources, configuration, misconfigurations, and shadow assets, allowing us to work around AWS, Azure, and GCP platforms while generating compliance reports and providing end-users with easy access to dashboard audit reports and executive views.

What is most valuable?

To eliminate cyber risk, I think the best method in Qualys TotalCloud is correlating vulnerability exposure and configuration with identity instead of just CVs, making it the perfect option for use within Qualys TotalCloud. If someone were to ask me to review Qualys TotalCloud, I would summarize it as an end-to-end solution for cloud security with visibility and governance-grade controls without needing to manage multiple disconnected tools. In comparison to other tools such as Prisma, Wiz, and Defender, Qualys TotalCloud helps unify vulnerability and threat assessment in IaaS and SaaS environments because it has an intuitive web interface that is simple enough for anyone to learn with just a few hours of preliminary training, allowing users to easily deploy initial assets and policy configurations as needed while generating customized reports.

I have compared Qualys TotalCloud with other vendors such as Prisma, Wiz, and Defender, noting that despite some limitations in those other tools, Qualys TotalCloud performs exceptionally well across various compliance requirements, offering a simple interface for customizing reports while meeting auditors' needs with regulatory benchmarks, including CIS, NIST, ISO, and PCI.

Qualys TotalCloud provides a single unified dashboard for all types of reports, executive views, and dashboards, allowing you to easily access key summaries and recommendations.

What needs improvement?

I think Qualys TotalCloud needs to improve its handling of zero-day vulnerabilities and supply chain management because modern ransomware attacks not only target prime critical infrastructures but also the supply chain system. If Qualys TotalCloud can solely assess risks based on initially added assets, there may be vulnerabilities within supporting firms that go undetected.

What do I think about the stability of the solution?

For stability, I would rate Qualys TotalCloud a nine out of ten. While there may be occasional disruptions due to internet connectivity issues, the application supports both offline and online functionality, maintaining operability even under hybrid working conditions.

What do I think about the scalability of the solution?

Qualys TotalCloud is highly scalable, rated at ten out of ten, facilitating easy scale-up or scale-down based on audit and compliance needs.

How are customer service and support?

I rate the technical support from Qualys TotalCloud a perfect ten out of ten because whenever we log incidents, all service level agreements are met within half an hour, with prompt provision of root cause analyses by the support teams.

What other advice do I have?

I have limited feedback on how Qualys TotalCloud helps my cloud security posture management, but it works well with misconfiguration detections and provides deep mapping with CIS, NIST, ISO frameworks, PCI compliance, and regulatory benchmarks.

In terms of pricing, compared with the top market leaders in Gartner's reports, I find Qualys TotalCloud to have a reasonable standard rate, which is not too hard to access. They have also introduced use case basis rates that allow auditors to purchase specific instances of the cloud service, leading to a flexible pay-per-usage model.

Overall, deploying Qualys TotalCloud across all cloud platforms is very easy.

We handle clients of all sizes, including direct work with government entities, and are currently deployed in various states within government and public sectors.

Vendor maintenance, such as patches for Qualys TotalCloud, is conducted promptly. I observe that if a zero-day vulnerability emerges, the vendor deploys patches as per market recommendations without significant delays.

While we do not work directly with Qualys in our organization, I utilize it during audit activities at client premises alongside various other tools such as Metasploit, Rapid7, and others that I prefer not to disclose. We can deploy Qualys TotalCloud where needed, particularly for presentation layers, while other tools handle deeper network layer security requirements.

I recommend Qualys TotalCloud, having written various articles on it. I suggest potential users align their use cases with its capabilities before deciding, as a proof of concept could be beneficial.

I have given this review an overall rating of eight out of ten.


    Bharawaj S

Makes remediation, policy management, and compliance reporting easy

  • December 02, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use TotalCloud for CSPM or Cloud Security Posture Management. We have integrated our cloud accounts with TotalCloud, allowing us to do the posture management of those accounts and virtual machines.

By implementing TotalCloud, we wanted configuration compliance reports. We wanted to determine the compliance percentages of our infrastructure. We wanted to see if particular mandatory controls have been implemented.

How has it helped my organization?

It provides information about where a particular data or issue exists. If we want to remediate, there is also a remediation option. It gives a brief description, and there are also some URLs that we can refer to remediate. We have security posture visualization, and we also have detailed information with cloud posture ID, etc.

TotalCloud reduces the work we would have to do to combine multiple sources to prioritize risk. We have a dashboard to prioritize the security posture-related information based on criticality.

What is most valuable?

The best feature would be the ability to create policies. It is easy to control and update policies as required. Additionally, it is easy to check the security posture through the UI. We could segregate based on three different providers or an EC2 instance. This kind of virtual machine-related segregation is very easy.

What needs improvement?

In TotalCloud, I would suggest improvements in policy checks to cater to various inventory types like VPCs, subnets, S3 buckets, or IAMs. There is a lack of data segregation according to criticality or inventory. For example, they should provide percentages for security posture scores at the VPC level. Further differentiation and risk percentages should also be improved.

For how long have I used the solution?

I have been using TotalCloud for about ten months.

What do I think about the stability of the solution?

The stability is good, and I would rate it as a nine out of ten.

What do I think about the scalability of the solution?

Its scalability is good as well. I would rate it ten out of ten.

How are customer service and support?

Technical support for TotalCloud is satisfactory, but there have been multiple glitches here and there, so I would rate them as an eight out of ten.

Which solution did I use previously and why did I switch?

Previously, we did not use any cloud management solutions. TotalCloud is the first solution we are utilizing for this purpose. We were tracking everything manually, so we did not have visibility into everything. After implementing TotalCloud, we could see how many machines have not been updated and where data has not been properly configured. We were able to get all the details in a single report.

How was the initial setup?

The deployment was easy because our integration was done at the tenant level, which simplified the process.

We have used it for AWS, Azure, and GCP clouds. Its maintenance is handled by Qualys. It is a SaaS platform.

What other advice do I have?

I would recommend TotalCloud from the posture management and integration perspectives, as these areas are strong. However, due to limitations in risk and inventory management, one might consider waiting until those features are improved. Overall, I would rate TotalCloud an eight out of ten.


    ShantanuChoubal

Boosted cloud security with enhanced asset categorization and AI-powered insights

  • November 22, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Qualys TotalCloud to assess the security posture of our cloud-hosted environment. This tool allows us to access real-time data, categorize assets, prioritize critical vulnerabilities, and establish regular patching policies to mitigate our overall vulnerability risk.

We are eager to utilize Qualys TotalCloud to create a ticketing system integrated with our SecOps module, such as ServiceNow or a similar tool. This integration will enable automated ticket creation following assessments and vulnerability identification within our environments. The system should assign tickets to respective team members, prioritize fixes, and provide comprehensive dashboards for tracking progress and visualizing generated reports.

How has it helped my organization?

Qualys TotalCloud provides written explanations to help with remediation paths and eliminate cyber risk, significantly reducing our time spent on these tasks. It ensures that we can minimize manual efforts and prioritize security issues identified by the platform, allowing us to focus on critical areas and improve overall efficiency.

Qualys TotalCloud has significantly improved our organization by automating our reporting processes, reducing the time spent on report creation from two hours to less than fifteen to twenty minutes. It offers complete visibility of our cloud environment, which aids in prioritizing vulnerabilities and security risks effectively.

It provides unified vulnerability and threat assessments across both Infrastructure as a Service and Software as a Service, significantly improving our overall cloud security posture management. Compared to our previous Managed Cloud environment, even within this organization, we have made substantial progress. Previously, we relied on different tools with limited features for vulnerability posture management. However, with Qualys TotalCloud, we have implemented new policies and processes for remediation, resulting in a 70 to 90 percent improvement in our security standards.

Qualys TotalCloud offers a consolidated, prioritized view of risk across our chosen scope, allowing us to focus on specific vulnerabilities and security threats within a single dashboard. This streamlined approach eliminates the need to collate data from multiple sources, improving efficiency and providing comprehensive visibility into our cloud environment.

TruRisk Insights considers multiple factors, including Qualys detection score, asset scoring, risk, and CVSS scoring, to generate a comprehensive priority rating. Additionally, customization options allow for incorporating factors like internet exposure, public accessibility, or intranet presence, further refining the risk scoring and prioritization process.

Vulnerability identification is inconsistent, especially for assets with high vulnerability scores. This is influenced by the environment and project of the asset, and potential oversight during migration between versions. This may lead to a few individuals discovering significant vulnerabilities. However, Qualys' TruRisk Insights can identify the post-migration version of an asset, enabling us to determine the specific vulnerability and appropriate remediation actions, such as patching.

TruRisk Insights has significantly improved our security posture by automating our reporting process. Previously, creating reports required manually identifying assets, categorizing their environment, and calculating scores in Excel, which was time-consuming. Now, with TruRisk Insights, we can generate reports in less than 20 minutes by simply using the Qualys TotalCloud console to download the desired information.

What is most valuable?

One of Qualys' best features is its categorization, which allows us to see the types of assets, their security postures, and the AI-powered version of the tool. The AI enhancements simplify vulnerability management by eliminating the need for SQL queries to create policies. Now, we can simply input our requirements, such as critical vulnerabilities in the production environment or specific operating systems, and the tool generates the results accordingly. Additionally, we can create custom dashboards to monitor specific areas of interest, like vulnerabilities affecting a particular OS, exposed ports, majorly targeted vulnerabilities, or the most exploited vulnerabilities in the environment.

What needs improvement?

Two areas for improvement in Qualys TotalCloud are the speed of the public cloud platform and vulnerability detection. While the public cloud platform is necessary due to the lack of a private cloud infrastructure, page load speeds could be faster. Additionally, vulnerability detection needs improvement, as it currently takes several days for new vulnerabilities to be added to the knowledge base, hindering prompt detection and remediation. Ideally, updates should be more immediate, enabling quicker implementation of solutions.

For how long have I used the solution?

I have been using Qualys TotalCloud for two to three years.

What do I think about the stability of the solution?

The stability is excellent, with well-planned maintenance schedules communicated in advance by Qualys. This ensures business continuity and preparedness for any planned downtime.

What do I think about the scalability of the solution?

I would rate the scalability of Qualys TotalCloud nine out of ten.

How are customer service and support?

The Qualys customer support is exceptional.

Which solution did I use previously and why did I switch?


How was the initial setup?

The deployment was straightforward, taking less than a day.

What about the implementation team?

The implementation involved four or five team members on our side. It's unclear how many were involved from the Qualys side.

What was our ROI?

Regarding return on investment, it is going well, although we are yet to complete year-end assessments. Qualys TotalCloud has saved us approximately 15 to 20 percent of our efforts.

What's my experience with pricing, setup cost, and licensing?

Although Qualys TotalCloud is relatively expensive due to its unique automation features, its cost-effectiveness is rated an eight out of ten, with ten being the most costly.

Which other solutions did I evaluate?

We evaluated other solutions such as Rapid7 and Falcon CrowdStrike. However, Qualys provides more comprehensive features.

What other advice do I have?

I would rate Qualys TotalCloud a nine out of ten.

We recommend and provide Qualys TotalCloud to our clients in various locations. We also utilize it internally across our global organization, spanning multiple countries in Asia, Europe, the US, and other regions. Therefore, Qualys TotalCloud is deployed globally. We have approximately 850 users with varying levels of access. Many have read-only access to view reports and the status of their environment. However, only a limited number of users have the necessary permissions to perform scans and make changes. The majority of users have read-only access.

Qualys TotalCloud, while generally reliable, occasionally requires maintenance and may experience downtime. Qualys performs its quarterly maintenance, but infrequent issues can arise, perhaps once or twice a year, causing crashes or slowdowns within the system. These rare instances may result in limited or delayed portal access, hindering report generation and dashboard viewing.

As a satisfied user, I recommend Qualys TotalCloud to other organizations or clients. I see myself as biased because I am a fan of the product and extensively use it.


    DurgeshGupta

Provides unified vulnerability and threat assessment across both IaaS and SaaS

  • October 30, 2024
  • Review from a verified AWS customer

How has it helped my organization?

Qualys TotalCloud provides a holistic view and insights into vulnerabilities, helping identify and track risks effectively.

It provides unified vulnerability and threat assessment across both IaaS and SaaS.

It helps to prioritize risks. The TruRisk Insights feature is particularly helpful in providing a comprehensive range of risks. We also have a TruRisk score for vulnerabilities. We can filter vulnerabilities based on the TruRisk score. For example, we can filter vulnerabilities with a TruRisk score of 500 to 700 and prioritize them.

What is most valuable?

The most valuable feature is the consolidated information that it provides from various platforms. We can find most of the things related to vulnerability management in one place.

What needs improvement?

There is room for improvement in the support. When deploying a Qualys solution at any client location, effective support should be there for all modules.

For how long have I used the solution?

We have been using it for seven months.

What do I think about the stability of the solution?

Qualys TotalCloud is stable. I would rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a nine out of ten for scalability.

As of now, we are only using it at multiple locations in India. We have about seven members working with Qualys.

How are customer service and support?

Their support could be improved. I would rate their support a six out of ten due to availability issues.

Which solution did I use previously and why did I switch?

We were using another solution. That solution was more environment-specific, whereas Qualys provides a hybrid approach. It is better in terms of vulnerability correlation and prioritization.

How was the initial setup?

The deployment is easy. It takes about a month if everything is already in place.

In terms of maintenance, we just have to ensure that all the risks are identified and the reporting and configurations are correct. These are our daily operations.

What other advice do I have?

If you want a single-page view of vulnerabilities in your environment, you should go with Qualys TotalCloud. The correlation is very good.

Qualys TotalCloud is a comprehensive solution. Expert knowledge is required to implement it according to the organization's needs. It should be aligned with the organization's requirements. It is a continuous learning and improvement process.

I would rate Qualys TotalCloud an eight out of ten.


    Robert Gauna

Provides extensibility, custom controls, and good overview

  • October 15, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Qualys TotalCloud for compliance monitoring and compliance checking.

How has it helped my organization?

TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risk. It is very satisfactory.

I could see its benefits immediately after the deployment. I was using another product, and I was trying to switch over to this product.

TruRisk Insights provides a good view of the situation from different perspectives, such as the policy compliance side, the vulnerability side, and a few others. It gives us a better view of what is going on versus just piecemeal from one UI to another and then trying to make sense and sorting things or combining data together.

TruRisk Insights feature found a small number of assets with high vulnerability scores. I reported them to the owner, and then they are going to work on it.

TruRisk Insights are a good indicator, but long term, the managers still want to use the ServiceNow integration. We have this in our back pocket to verify.

What is most valuable?

The most valuable feature is the extensibility. I can create custom controls and rely on Qualys TotalCloud to provide me with updated controls as they come from CS benchmarks.

What needs improvement?

I have already put in a few feature requests. There are features that I would like to have. I would like the ability to disable certain default built-in policies as they can be misleading when creating dashboards. That is the top one.

Additionally, I would like the ability to generate reports on a schedule and send them via email to the scheduler.

It is a bit cumbersome to apply some of the features built into policy compliance.

TotalCloud provides a single, prioritized view of risk, but it can be better. I was hoping that they would integrate TruRisk into it, but that is forthcoming. I have already put in the request a while back to add TruRisk, and they are working on it.

For how long have I used the solution?

I have been using the solution for around two years.

What do I think about the stability of the solution?

I have not seen any events like lagging, crashing, or downtime.

What do I think about the scalability of the solution?

It is very scalable, and I would rate it a ten out of ten for scalability.

How are customer service and support?

I usually do not have to contact support. I last contacted them a month or two months ago. They usually respond within 48 hours. I can always escalate as needed. It is not an issue. Overall, their support is top-notch.

Which solution did I use previously and why did I switch?

I used Dome9 which is under Check Point. I switched to TotalCloud because of better extensibility.

How was the initial setup?

We had some challenges with permissions, but other than that, it was fine. Its implementation took about 60 days.

It requires maintenance on our end. We need to maintain the permissions and the connections to whatever AWS accounts we need to have scanned.

What about the implementation team?

We had an in-house team involved along with Qualys support. Three people were required for the deployment.

What's my experience with pricing, setup cost, and licensing?

The pricing is comparable. It is built into our other product, so I cannot piecemeal it. It is a part of our subscription.

What other advice do I have?

New users should have a deeper understanding of how to use the cloud API because the extensibility is based on that. If they do not understand how to use the API, it would not be effective for them.

TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS, but we do not use that. We do not have a use case for that.

I would rate TotalCloud an eight out of ten.


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